PlayOnline Security Features Additional Info

In what can be seen as a response to the panic and confusion surrounding the new 3-D Secure Payer Authentication Service, Square Enix has issued additional information to help clear up any questions the community may have about the new service.

The new security feature, which was introduced and implemented on July 29, 2009, utilizes the Verified by Visa and MasterCard SecureCode programs. Read the full story for the details.

Discuss this announcement on the ZAM forums!

We have received a number of questions regarding the newly added security feature on PlayOnline known as the Payer Authentication Service (3-D Secure). We would like to take this opportunity to help clear up certain questions you may have about the new service.

If you are a Visa customer, you can enroll in this service at the Verified By Visa(r) site: www.VerifiedByVisa.com

If you are a MasterCard customer, you can enroll in this service at the MasterCard SecureCode(r) site: www.SecureCode.com

All customers are now required to activate this service before registering a new account or making payment method changes to your current account using the PlayOnline viewer. However, since some credit cards are not eligible for this service, we ask that users that encounter this issue to contact the Information Center for further assistance. Please be sure to check with your credit card company if you are not sure if this service is supported on your card.

If your card is eligible for this service, please be sure to register at the web site before you register for a new account or make payment method changes to a current account through the PlayOnline viewer.

If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center for further assistance.

* If your credit card is expiring and you do not have a 3-D secure compliant card, we ask that you wait until you receive your new card before contacting the Information Center.

* Please note that if you would like to make a new account for PlayOnline and FINAL FANTASY XI, you must have a 3-D Secure eligible card. If you have purchased the game, have not made a new account, and do not have a 3-D Secure eligible card, please contact the Information Center for a refund of your purchase.

If you have any questions about these new services, we encourage you to visit the above URLs or contact the PlayOnline Information Center at the below times for further assistance.

We apologize of any inconvenience this may cause, but would like to assure you that these security features are being put in place to make your game experience a safer one.

PlayOnline Information Center
https://secure.playonline.com/supportus/index.html
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time

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biggest fuck around i ever seen
# Jun 12 2010 at 7:44 PM Rating: Decent
o well game over befor i started with this 3d secure, rang all credit card place they send nothing wrong with the cards {visa mastercard, and a debit plus none work,put a ticket in and they just sent me back the link for verified after i send i tryed it many times,,its just a big circle ,why they just dont use paypal, be alot easyer worldwide, i wish you all luck on this, but being in new zealand cant really ring them cost me a arm and leg if they put me on hold ty o well game over befor i started with this 3d secure, rang credit card place they send nothing wrong with the card ,put a ticket in and they just sent me back the link for verified after i send i tryed it many times,,its just a big circle ,why they just dont use paypal, be alot easyer worldwide, i wish you all luck on this, but being in new zealand cant really ring them cost me a arm and leg if they put me on hold ty

Thank god for PS2!!!!
# Aug 20 2009 at 2:42 PM Rating: Decent
I just found my PS2!!! I was able to update all my accounts information, and now I am happy.

P.S. my 3d secure card worked as long as it wasn't thru the 3d secure verification system, and all 3 billing addresses with my bank are identical. I dunno wtf is up with that.. but Good luck to anyone else still hosed.

~M.
re
# Aug 11 2009 at 8:35 AM Rating: Decent
****
5,055 posts
thank god for console versions, i dont have to deal with thi son my ps2/3 an dmy friend didnt on his xbox 360 Im sure the same will be said about ffxiv, in otherwords only those that play on pc are inconvieneced by this the rest of us are safe... I guess for once "PS2 limitations" had something good work in its favor
hehe
# Aug 11 2009 at 7:17 AM Rating: Decent
haha SE just keeps trying to find ways to get ppl to quit their game. i was gonna change my billing info but not anymore...my buddy called me a couple days ago to play some FF then he finds out about all this **** and he cant get on. he just deleted FF on his comp and laughed about how many years/$$$ he spent on this game. when the announcement of ff14 came out soo many ppl i know were excited to play a new FF then all this **** happens and everyone said they arent playing ff14 now...slowly but surely SE is ******* up the FF world as we know it.
FTFY
# Aug 11 2009 at 5:40 AM Rating: Excellent
Quote:
We have received a number of death threats since the newly added security feature on PlayOnline known as the Payer Authentication Service (3-D Secure) was implimented. We would like to take this opportunity to laugh at your faces and pretend to help clear up certain questions you may have about the new service.

If you are a Visa customer, you can enroll in this service at the Verified By Visa(r) site: www.VerifiedByVisa.com

If you are a MasterCard customer, you can enroll in this service at the MasterCard SecureCode(r) site: www.SecureCode.com

If you do not belong to either of these business's then you are SOL

Only North American customers are now required to activate this service before registering a new account or making payment method changes to your current account using the PlayOnline viewer. However, since some credit cards are not eligible for this service, we ask that users that encounter this issue to contact the Information Center for further assistance. Please be sure to check with your credit card company if you are not sure if this service is supported on your card. If it isnt then sucks to be you because we arnt going to help.

If your card is eligible for this service, please be sure to register at the web site before you register for a new account or make payment method changes to a current account through the PlayOnline viewer.

If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center where you will be put on hold for countless hours on a number that is not toll free. We hope you have some movies to watch while you wait for us to humor you.

* If your credit card is expiring and you do not have a 3-D secure compliant card, we ask that you wait until you receive your new card before contacting the Information Center.

* Please note that if you would like to make a new account for PlayOnline and FINAL FANTASY XI, you must have a 3-D Secure eligible card. If you have purchased the game, have not made a new account, and do not have a 3-D Secure eligible card, please contact the Information Center for a refund of your purchase. We like to treat people who arnt even paying customers better than we treat our loyal customers.

If you have any questions about these new services, we encourage you to visit the above URLs or contact the PlayOnline Information Center at the below times where you will be laughed at and treated poorly.

We apologize of any inconvenience this may cause, but would like to assure you that these security features are being put in place to make your game experience a safer one, even though it only applies to North American accounts and despite the fact that the security token gives a 95% chance your account will not be compromised anyhow.

PlayOnline Information Center
https://secure.playonline.com/supportus/index.html
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time


FTFY
Call center experience
# Aug 11 2009 at 12:54 AM Rating: Good
I Called & Finally got through to someone with a pulse on Friday. I have discovered that both my bank card & my prepaid card does not offer 3d secure as an option (both are master cards issued in the US from 2 different banks). I also do not use my bank card online at all after an incident with my auto insurance <also still being resolved> caused me an additional $231. In bank fees. Besides, that is what Paypal is for <a secure financial transaction
online>.

I have been told that SE would call me back and elevate my status in this matter. I seriously don't think they want to refund all the money we spent on our four gaming accounts as in monthly fees alone we're talking over 2k USD. Not including the cost of the original disks and expansions.

However in my being very ticked off, I did some research on the web. I discovered that is is by no means SE's fault (at least not alone). They were forced to adapt 3D secure to their checkout process by Mastercard. It's apparently taken them 2 years to implement, but I am also not sure if the restriction is purely a European requirement for Maestro card acceptance. Then, why is everyone in the US being forced to comply? Well that's simple, Since once you add a feature you can't remove it. So, We're boned! And if you don't add the feature your ability to accept credit cards might be revoked or you might be required to pay fines to the credit card company as a merchant. This makes me pissed off almost enough to get rid of all the master cards I have.

Add to that 3D Secure is, anything but secure.... And you can understand my objections.

Btw: It's already Tuesday, and I have not yet heard from SE in this matter Nor have been asked for payment tho I had my credit card in hand the entire time I spoke with a Play online rep. May all you more fortunate players still playing enjoy the Moogle event as I am very unlikely to be seeing you in game till they rectify this problem (most likely after the event has passed). Unless I can get another bank account Just so I can get 3d secured and re-activate our four accounts.

Please read at your leisure:

http://www.advansys.com/default.asp/p=87/3D_Secure
http://www.computing.co.uk/itweek/news/2214146/industry-lays-secure
http://www.webmasterworld.com/ecommerce/3851091.htm
http://www.cerias.purdue.edu/site/blog/post/verified-by-visa-issues/
http://www.datacash.com/documentation/pdf/3D_Secure_FAQ.pdf

~Makai (of Makai&Jooky - Lakshmi server)

P.S. According to 3D Secure this is not supposed to affect "over the phone transactions". I assure you, I am calling them again today when their offices open. Assuming my cellphone holds up....
share
# Aug 11 2009 at 12:26 AM Rating: Default
Good!!!
i agree with this opinion.

Edited, Aug 11th 2009 4:34am by wholesaleplaza
bullshit
# Aug 10 2009 at 8:36 PM Rating: Good
Thief's Knife
*****
15,054 posts
Quote:
If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center for further assistance.


And by "assistance" they mean "don't let the door hit your *** on the way out".

This is going to really hurt market penetration with FFXIV. What will happen is if people don't have a supporting card they will put everything back inside the box and take that **** back.
____________________________
Final Fantasy XI 12-14-11 Update wrote:
Adjust the resolution of menus.
The main screen resolution for "FINAL FANTASY XI" is dependent on the "Overlay Graphics Resolution" setting.
If the Overlay Graphics Resolution is set higher than the Menu Resolution, menus will be automatically resized.


I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
bullsh*t
# Aug 11 2009 at 12:43 AM Rating: Good
Scholar
Avatar
**
558 posts
Lobivopis wrote:
Quote:
If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center for further assistance.


And by "assistance" they mean "don't let the door hit your *** on the way out".

This is going to really hurt market penetration with FFXIV. What will happen is if people don't have a supporting card they will put everything back inside the box and take that sh*t back.


I'm not even going to try, i mean, if my card don't work with FFXI, it's not going to work with FFXIV... same dumb company, same bull...
____________________________
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Curiouser and Curiouser
# Aug 10 2009 at 8:04 PM Rating: Excellent
22 posts
Nothing new that I can see, I was told I was SOL when i called them before re my debit card which can't be verifeid and is going to expire, was told to go get another card that worked. Will be curious to see if they are giving assistance or just more words of discouragement.
Curiouser and Curiouser
# Aug 11 2009 at 4:55 AM Rating: Decent
I guess SE is too stupid to realize that they didnt explain anything? We already knew all of this, what they should have done instead of say, contact playonline, is just say straight out, sorry you cant play.

idiots
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