SOE Begins Restoration of Services

UPDATE, May 14, 7:15p.m. EDT: SOE has slowly begun restoration of their services.

SOE - Restoration Announcement
SOE - Welcome Back Program
SOE - Recent Updates

SAN DIEGO, May 14, 2011 - Sony Online Entertainment LLC (SOE) announced today that restoration of its game services will begin today. The phased restoration will include the return of nearly all of SOE's portfolio of online games, the reinstatement of SOE's game forums and websites, and added functionality to require players to reset their passwords.


For details on the hacker attack that has kept SOE down since May 2 and compromised the personal information of players, check out SOE's brief FAQ and all of our previous coverage. See this article for the May 12th news on the "Make Good" program details.

During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.


Game-specific May 11th updates:

EverQuest: Players with an active house will be credited one month of upkeep costs and the inactive period will be extended from 90 to 150 days.

EverQuest II: All houses requiring rent will have one month added free to help offset any costs incurred during this outage.

Free Realms: The Free Realms birthday event and the New Member Bonus Bonanza will be extended to give everyone a chance to participate in them. Don’t worry about your farms; they’ll be taken care of too!

Star Wars Galaxies: All Galactic Civil War point decay has been suspended and inactive citizen removal time temporarily increased by 14 days. Item and vendor expiration timers have also been increased by 14 days.

Vanguard: One day for each day lost will be added to every player's Upkeep Bank to help offset any costs incurred during this outage.

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Won't let me change my password
# May 14 2011 at 8:40 PM Rating: Decent
5 posts
So I went to station and logged in. Then it asks me to reset my password. I try to reset it and it keeps telling me that my username and password don't match. I've tried multiple times. It let me log in, so my Username and password are correct. lol I have no idea...

Edited, May 14th 2011 10:41pm by Laleena
Won't let me change my password
# May 27 2011 at 10:27 PM Rating: Decent
every time I try to reset my password it tells me that it had trouble processing my request. I forgot the original one since it's been so long...what's going on? :(
Won't let me change my password
# May 14 2011 at 8:57 PM Rating: Excellent
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Some people have gotten e-mail resets of their passwords, check your email and see if that's what is causing it. Then you can use the emailed password to change it to something new.
Won't let me change my password
# May 15 2011 at 6:48 AM Rating: Decent
Just be careful the e-mail is from Sony and not the hackers.
____________________________
Huberto on The Rathe
Won't let me change my password
# May 15 2011 at 12:09 AM Rating: Decent
5 posts
Cyliena wrote:
Some people have gotten e-mail resets of their passwords, check your email and see if that's what is causing it. Then you can use the emailed password to change it to something new.



You were right. Thanks for the information :)
Change your password!
# May 14 2011 at 8:03 PM Rating: Excellent
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Everyone should go to https://auth.station.sony.com/login (or your game's respective web sites) and change their password. You *MUST* do this before you will be able to login to your games!
/Does the dance of joy
# May 14 2011 at 7:32 PM Rating: Decent
6 posts
"O frabjous day! Callooh! Callay!" He chortled in his joy!
all good ....
# May 14 2011 at 7:22 PM Rating: Decent
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24 posts
after changing pswd, able to logon, and everything is there, and how it should be....no issues at all...thanks SOE =))
WOOT!
# May 14 2011 at 6:42 PM Rating: Decent
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60 posts
I promise I will never bit$h about 8 hour patching! Smell of POK.... WB.
soe lies!
# May 14 2011 at 5:31 PM Rating: Decent
5 posts
still won't let me log into EQ wtf :(
____________________________
Snakenbacon lvl 80 beastlord test server
Andred lvl 89 rogue test server
Trampey Slootbag - level 80 bard test server
soe lies!
# May 14 2011 at 6:53 PM Rating: Decent
4 posts
have you gone to the station and changed your password?? its required before you can log in
soe lies!
# May 14 2011 at 6:02 PM Rating: Decent
22 posts
Everything won't be back at once. They said they were "phasing" services back in.

EQplayers.com is back up. I'd say expect game servers to be the last service restored.
Back up today?
# May 14 2011 at 5:09 PM Rating: Decent
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Back up today?
# May 14 2011 at 5:14 PM Rating: Decent
4 posts
Will BEGIN today, dont know how long it will take to get it back up to functional status.

Remember, they have to bring dozens (if not hundreds) of servers back up (and these dont include the individual game servers), and then they are probably going to force us all to change our station passwords (not that I disagree with that at all).


I also noticed as of 10 mins ago, psn is partially running (my ps3 wants to update, and I can log in again)

Edited, May 14th 2011 7:19pm by darkfletcher
Back up today?
# May 14 2011 at 5:22 PM Rating: Decent
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True. However, the "compensation" for EQ is:

"EverQuest® - Double XP - Double Rare Mob Spawns - Double Faction Gains All players, each character - May 14, 2011 through May 22, 2011 - Just login and play!"

That to me indicates they plan to have it up by the end of today.
Back up today?
# May 14 2011 at 5:28 PM Rating: Decent
4 posts
The compensation package is of little concern to me, other than crediting the actual lost time (free days of play). With max level toons, max AA, and max guild, what is there for me, other than increased loot (which is mentioned for eq2, which I play)
Back up today?
# May 14 2011 at 5:34 PM Rating: Decent
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Understandable. No solution will be perfect :/

In all honesty, I would have been happy with just three things: they work hard and quickly to get the servers back up and running asap; they keep us reasonably informed (unlike what they did); they give us the free month plus extra days worth of gametime.

I play on Fippy Darkpaw and don't want there to be double XP or any other in-game items or content changing compensation.
leaving
# May 14 2011 at 4:20 PM Rating: Decent
5 posts
Only the hard core can take the down time,more over its the hackers "I think form other MMORPG corps." trying to get ppl off SOE cuz there the best I tried them all from Realm online to Rift and I still come back to SOE and my EQ Family. ty SOE for doing your best to get us up and running ASAP..
leaving
# May 14 2011 at 5:16 PM Rating: Default
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60 posts
It is very cryptic. It is pretty much artistic level where you can't tell this is sarcasm or just plain drunk statement.
did they say atleast a few more days?
# May 14 2011 at 4:11 PM Rating: Decent
17 posts
does that mean monday since that was posted on thursday?
did they say atleast a few more days?
# May 14 2011 at 4:48 PM Rating: Excellent
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Reesulboro wrote:
does that mean monday since that was posted on thursday?

To be honest, their next update could be at any point. It could be in 10 seconds or in 10 days. Your guess is as good as mine. :)

We're really just taking an educated guess based off of their May 12th post by saying "not this weekend". That's obviously not official as SOE themselves never stated as such verbatim and everyone here hopes we're proven wrong because we all miss our SOE games. Smiley: nod

edit: I'm happy to say now that our weekend guess was wrong! Smiley: grin

Edited, May 14th 2011 10:06pm by Cyliena
did they say atleast a few more days?
# May 14 2011 at 4:18 PM Rating: Decent
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You know as much as we know. Trying to interpret SOE's vague clues is pointless, as "few days" could have specific, intended meaning, or could just be more stall tactics foreshadowing more weeks of downtime.

The thing is, SOE doesn't respect it's customer base enough to let them know which.
For those with active accts
# May 14 2011 at 4:05 PM Rating: Decent
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60 posts
Quote:
Far as I am concerned I am letting the two accounts that I have had for 10 years die out after there subscription runs out


Its up to you if you let them continue to bill you otherwise there is a working phone number where you can put a stop to that for the time being.

As far as I was able to tell, unless you take action (calling SOE about your acct, it will continue to charge you).

Sadly those that have 3 6 12 24 months you are basically screwed stuck with a non functioning service.

The rest of you folks, if you want to return, SOE appears to say at least by June and not sooner.

And for those that keep quoting the EULA as if it was set in stone written by god, about not owning anything, Im sure the industry that evolves around owning anything virtual (currency items accts services) chuckle and say yea keep believing that, there is nothing to see there......

hint: that stuff that isnt owned by anyone but MMOs is a multi million (billion) yr industry, but hey keep telling yourself what you want.

found this by using google:
Quote:
Also, in the report they say that the secondary market across all games is estimated to be worth $3 billion USD annually


Im sure EQ is but a small drop in that bucket, just as they are now a small and shrinking number in the MMO world, nonetheless its an fyi for those that hold on to EULA as if it was a holy scripture.

Edited, May 14th 2011 6:27pm by seizmik
For those with active accts
# May 14 2011 at 5:06 PM Rating: Decent
22 posts
seizmik wrote:
As far as I was able to tell, unless you take action (calling SOE about your acct, it will continue to charge you).

Sadly those that have 3 6 12 24 months you are basically screwed stuck with a non functioning service.



Yes, but what the Chicken Littles like you running around screaming "OMG, OMG, SOE taking my money and ******** me, OMG!!" don't/won't/can't realize is that the 1 free day for every day the systems are down means that no one is screwed.

For example, I'm paid up through the second week of September. The free month pushes it to the second week of October. Then the free days are tacked on from there. Or apply the free days and then the free month, it all works out regardless.

So I can cancel my payment cycle the day before I'm due to be billed in September and, if things continue to go like this, I could still be playing in November.

Guess what that translates into? I lost nothing money-wise. What I paid for in May, and was subsequently deprived of at the time, is now being realized in my ability to continue playing after I cancelled my sub. And in reality, I gained a month, simply for being patient.

This "account billing ***** job" that you and so many others refer to is a complete fallacy. True, you get nothing now. But it will be made up to those of us who don't pull a hamstring in a colossal knee-jerk reaction and cancel our subs.

It's all about being calm and patient and waiting things out. If others are unable to do that, and instead, feel the need to rant and rave and then cancel their subs, more power to you. Have a nice day, good luck on finding another game that you enjoy as much. The rest of us will eventually be back in EQ and having a blast like nothing ever happened.
For those with active accts
# May 14 2011 at 5:28 PM Rating: Decent
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Quote:
I'm paid up through the second week of September


they already have your money you have no recourse at this point other than ride it out.

Quote:
So I can cancel my payment cycle the day before I'm due to be billed in September and, if things continue to go like this


Many others are at a new payment cycle NOW and are already at that crossroads, they can continue to ride it out or call and cancel simple as that.

P.S. if u are a long term renewal, do you really want that choice made for you?

The sky is not falling, I actually keep reading to hear how people like other games and see which one I might try out.

Stay or go your choice, but as a consumer and long standing member of the EQ community, I dont mind expressing my concerns about watching your pennies and not let that choice be made for you

For those with active accts
# May 14 2011 at 5:50 PM Rating: Decent
22 posts
seizmik wrote:


P.S. if u are a long term renewal, do you really want that choice made for you?


The only way I'd really care is if, suddenly and simultaneously, my house burned down, my cars were stolen and I suddenly lost my job. In other words, money became an issue.

If I were to have been billed for a 2 year subscription on May 10th, I wouldn't have cancelled. Granted I'd be waiting a long time for the compensation to kick in. But I'd eventually receive it and still be out nothing. Just like someone who pays monthly.

I stand by the fact that there is no financial *****-job being perpetrated. Yes, we all lost the opportunity to play. But not one person would lose one cent over this no matter how you spin it.
ok why not
# May 14 2011 at 4:03 PM Rating: Decent
1 post
Bets, bets, bets,anyone want to place bets? Since SOE is only giving us the "we are workiing round the clock" ~ "doing our best to get servers up" ~ yada yada yada ~ "and AS SOON AS POSSIBLE" ~ how about start placing bets on the day and time its actually going to come on line. (assuming we are not all just waiting for 2012) any takers
Look People...
# May 14 2011 at 3:56 PM Rating: Good
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77 posts
YES Sony stinks at keeping us updated. They always have...so why does it really bother you when they have always been like this. Don't ever get into a relationship...you will be unhappy. The loss of our info should make people mad but that is being addressed and is a differnt topic.

There is a reason Sony doesn’t do hourly updates or give a status report of their exact progress...
(Other than because your average person is too impatient and too emotional) they can’t give an exact date when the servers will be up...because there never is one. And what are they really going to tell you that you will be able to comprehend? Really.

I would love nothing more than to be able to play my game again.

BUT...

This is not a simple turnkey process with a users manual that starts at step 1 and ends at step 25...and tada, it'a all good.

There are billions of bytes of code and data that have to be gone through not just for repair, but also to see if there are any hidden virus time bomb in all that code. Once they get everything built back up, it has to go through a boatload of testing for stability, Interoperability as well as Security. We are talking about what? TEN MMOG AND the Playstation Network!!!!
IF it fails, the work has to be redone, and that might mean a few tweaks here and there to revamping the entire system (Remember 10 MMOG and PSN).
So if Sony said, “OK everyone we are close and the servers will/should be back online in 10 days.”
What happens come day 8 or 9 and a flaw or weakness is discovered or it just crashed and SOE/PSN has to be kept down another 10 days.
PEOPLE WILL FREAK THE **** OUT. You know the mf’er out there with overwhelming amount of expectations to go with that unhealthy amount of built up anticipation will just lose it and go apeshlt.

Or what happens if they rush to get it back up and everyone rushes to log in and starts playing...2 hours later...it breaks?

What Sony has to go through/is going through is the nightmare scenario. Hardware crash is nothing...you just buy new equipment and rebuild, this is far, far more complex and radical.

I read a while ago they were looking at the end of May. That is what I'm thinking. Any date prior to that will be gravy.

Edited, May 14th 2011 6:01pm by Moonlight55
That's it!!! I've Had It With SOE
# May 14 2011 at 3:23 PM Rating: Good
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77 posts
I can't take waiting for my game to come back so I've downloaded Diablo III and it is great!
That's it!!! I've Had It With SOE
# May 14 2011 at 4:08 PM Rating: Decent
17 posts
LOL really? youve downloaded and playing a game that currently is in devolpemnt with no release date?
That's it!!! I've Had It With SOE
# May 14 2011 at 5:54 PM Rating: Good
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77 posts
;-)
Where it Hurts
# May 14 2011 at 3:20 PM Rating: Default
7 posts
SOE you couldn't run a worse damage repair if you tried. I agree communication is king. Far as I am concerned I am letting the two accounts that I have had for 10 years die out after there subscription runs out. It was obvious even before this happened that you were running things on a shoe string budget and investing as little as possible back into the system for Everquest.Shoot you did better advertising for freerealms than EQ. I have already contacted the attorney's office running the class action lawsuit and will contact the Attorney Generals Office of both my state and yours. Too many corporations are collecting and loosing our personal information with no serious consequence. I write this in hopes that others will take the same action and hit you where it hurts. Your pocket book.
Where it Hurts
# May 15 2011 at 8:28 PM Rating: Decent
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106 posts
YAAA , more frivilous ******** lawsuits to fill up the courts with that will do notinbg but make lawyers money for wasting everyone's time.

I bet you sued McDonalds as well too?
soe
# May 14 2011 at 2:50 PM Rating: Decent
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Heh I wonder how bad this is affecting them. Seriously think about it, you go to Fry's to buy a gaming console (or whatever store you like) and the sales guy see's you looking at the PS3, hes like "No no dont buy that you cant play any games online with that one!" You allmost have to wonder if those sales guys will allways mention that about that console.

Heh I have a PS3 also, so this totally blows!

But ya the communication is so poor as allmost to be dismissive, The fact that they dont like giving updates is allmost like they dont work weekends (sure thats fine normally, but right now?) it doesnt really feel like this company is burning the midnight oil, I think gaming is probably the smallest portion of soe isnt it? I used to think as SOE as being one component but perhaps that gaming dept. just isnt getting the support they need to get this done fast, who knows what kind of internal politics are going on. But the commincation to say the least is typical for soe, very bad.

May 31st according to Sony
# May 14 2011 at 2:49 PM Rating: Decent
8 posts
Just found this, I hope their wrong but it's stating May 31 before their back up and running.

http://www.tecca.com/news/2011/05/09/sony-playstation-network-restoration-date/
May 31st according to Sony
# May 14 2011 at 3:31 PM Rating: Good
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77 posts
Naggy
That link is five days old! (old news)
We want...no, we need...no, we demand (it is our constitutional right) information
that is less than 20 minutes old. ;-)

Now get back out there and do it!

You can do it!

Just do it!

JK
Impressed
# May 14 2011 at 2:41 PM Rating: Decent
Scholar
18 posts
You can tell the guys and gals who run ZAM really love EQ, doing their best to give us updates as much as possible. SOE should be thankful for the ZAM administrators.
riot?
# May 14 2011 at 2:33 PM Rating: Decent
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22 posts
virtual riot!
1k
# May 14 2011 at 2:29 PM Rating: Decent
1 post
Woot! 1k comments since EQ went down... How far will it go before service is restored??
Dumb and Dumber?
# May 14 2011 at 2:11 PM Rating: Decent
5 posts
I think they should replace the throne in the guild lobby with two giant ugly scarecrows, one named "Sony" that is doubly susceptable to beg and one named "Anonymous" that is doubly susceptable to intimidate attacks. When we skill up begging on "Sony" we get free stuff like party cake and rum, temporary bridles, temporary tier 5 mercs, etc. When we skill up intimidate on "anonymous" then the scarecrow runs around screaming like a little cowardly redheaded stepchild afraid for her daily whipping and begging everyone in the room for forgiveness for being bad.
Dumb and Dumber?
# May 14 2011 at 3:44 PM Rating: Default
33 posts
OMFG YES!!!!!!!! You win!

Awesome idea!
Simple Lesson SOE!
# May 14 2011 at 1:17 PM Rating: Default
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167 posts
OK, SOE, listen up....

You are ******* your customers off by your self-protective defensive posture. You are *NOT* communicating with us. The only reason is fear of information sharing and/or arrogance.

There is NO danger in sharing info with us.

We had better and regular updates during the **** Persian Gulf war.

We had General Norman Schwartzkopf giving us hourly briefings with videos and maps and diagrams and press briefings and breaking news.

And that was a **** war with serious national security implications.

AND, it was the most supported war effort in American history (percentage of american residents who supported the war effort), followed by the greates enlistment volume in American history.

So, if something as secretive and dangerous as a WAR can share information publicly (with phenomenal results from the information recipients), *WTF!* can't you share information with us about a friggin video game?!?

Stop the arrogance and actually communicate with us. Days and days of no updates. Cut-and-paste "we are working around the clock" bullsh!t doesn't cut it.

I want to see a website just about this. A live webcam where I can look at 3AM and *see* the around the clock scurrying. Text message updates. progress reports: We have 17 or 36 new servers installed.....we have the new firewalls connected today......we reloaded all the security software.....we are testing the login servers...etc.


Your stone-faced arrogant silence is doing more damage to your business and customer base than the down time.

And some BS in-game housing crap doesn't mean squat.

Should I check back here every 2 hours to see if the servers are up?

Should I wait a month?

Or should I just come back here over and over and get increasingly discouraged and frustrated because you don't give a ****?

You may have the best game out there. But your public relations and customer service are the worst. They always have been.









Simple Lesson SOE!
# May 14 2011 at 2:32 PM Rating: Good
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77 posts
Quote:
You are ******* your customers off by your self-protective defensive posture. You are *NOT* communicating with us. The only reason is fear of information sharing and/or arrogance.

There is NO danger in sharing info with us.


Hmmmm, how do we know you are not one of....them?!?
Simple Lesson SOE!
# May 14 2011 at 2:17 PM Rating: Decent
7 posts
There is a danger in giving a guesstimate. If it's wrong, someone will drive a truck through their front door. They're not in charge of saying when the services come back up. The people who are helping them plug the holes in their security are, enforced by the governments concerned for their peoples' personal info, and other than fixing what they're immediately presented with, they don't know anything of what the next batch of reports will be.

Would it be nice if they'd more directly just say that? Yeah.

But we all knew it will be up when it's up.

People want that sense of anticipation I guess because beyond that you won't get anything out of being told a shaky date. It still may or may not be up on that date, and it certainly won't light a fire under the pony. With how much money they're losing every day over this, you'd better believe they mean it when they say they're working their asses off. :P
Simple Lesson SOE!
# May 14 2011 at 2:38 PM Rating: Good
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77 posts
LOL.
Quote:
There is a danger in giving a guesstimate. If it's wrong, someone will drive a truck through their front door.


We already saw that happen...well not the truck part. But people spazzing the F&)@# out when they thought it was going to be up soon and it wasn't.

Then they screamed for updates.

Then Sony released "it's not going to be up and we are still working on it"

Then they screamed and spazzed because it was "canned cut and paste"

It will never change.

Simple Lesson SOE!
# May 14 2011 at 2:11 PM Rating: Default
11 posts
Totally agree.

How about a statement every day at 12 Noon PDT on the SOE OFFICAL website? Is that asking too much?

How many people are spamming their launchpads *Just to see*?!!

It's negligent on the part of the Sony Online Entertainment to treat their paying customers in this manner.

SoE, if you are reading these posts, this one is from a customer with three accounts since 1999.

Are these the clients you really want angry, disgruntled, unhappy, discontent, annoyed, disappointed, dissatisfied, displeased over some thing that is so, so easy for you to correct?!

Or - is it true that this aspect just doesn't matter to you and you really *flat out* just do not care!?

/BAFFLED!
Simple Lesson SOE!
# May 14 2011 at 2:08 PM Rating: Decent
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32 posts
Lawyers are in charge of posting the updates..make sense now why there are so few and so vauge!
Simple Lesson SOE!
# May 14 2011 at 3:12 PM Rating: Decent
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A good lawyer would be doing damage control. Sony may need to hire a few. ;)
Simple Lesson SOE!
# May 14 2011 at 1:39 PM Rating: Decent
32 posts
realgrumpy wrote:
OK, SOE, listen up....

You are ******* your customers off by your self-protective defensive posture. You are *NOT* communicating with us. The only reason is fear of information sharing and/or arrogance.

There is NO danger in sharing info with us.

We had better and regular updates during the **** Persian Gulf war.

We had General Norman Schwartzkopf giving us hourly briefings with videos and maps and diagrams and press briefings and breaking news.

And that was a **** war with serious national security implications.

AND, it was the most supported war effort in American history (percentage of american residents who supported the war effort), followed by the greates enlistment volume in American history.

So, if something as secretive and dangerous as a WAR can share information publicly (with phenomenal results from the information recipients), *WTF!* can't you share information with us about a friggin video game?!?

Stop the arrogance and actually communicate with us. Days and days of no updates. Cut-and-paste "we are working around the clock" bullsh!t doesn't cut it.

I want to see a website just about this. A live webcam where I can look at 3AM and *see* the around the clock scurrying. Text message updates. progress reports: We have 17 or 36 new servers installed.....we have the new firewalls connected today......we reloaded all the security software.....we are testing the login servers...etc.


Your stone-faced arrogant silence is doing more damage to your business and customer base than the down time.

And some BS in-game housing crap doesn't mean squat.

Should I check back here every 2 hours to see if the servers are up?

Should I wait a month?

Or should I just come back here over and over and get increasingly discouraged and frustrated because you don't give a ****?

You may have the best game out there. But your public relations and customer service are the worst. They always have been.










heh number 1. sony is a corporation , they have no feelings thus dont care what you feel.
2. Giving out information that would cause you to think about them less is a no no .
they want you to keep looking to see if they are online every hour , because they know this keeps their name on your mind for good or the bad their name is still on your mind.
3. all the information on the fluff they are giving you in the games you play ,is throwing ShXt in the game to distract you from them having to say when the game you play will be back up.
4. Main Fact their Greed an lack of security got your cc and log in info stolen.


Edited, May 14th 2011 3:40pm by corwin155
SOE has NO interest in communicating with their customers
# May 14 2011 at 12:55 PM Rating: Decent
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ZAM wrote : "May 14, 12:35p.m. EDT: No official word has been released from SOE since their Thursday update. "



That, in itself speaks volumes about SOE

SOE has NO interest in communicating with their customers
# May 14 2011 at 12:58 PM Rating: Decent
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500 posts
Maybe they think everyone will forget about it :p
____________________________
Cactuszach Rathebringer- [EQ]85 Human Pally Karana
-retired

Cactuszach- [FFXI] 75 Galka Monk Hades server
-retired

Cactuszach- [LOTRO] 50 Dwarf Guardian Vilya server
-retired
Why SOE loves weekends
# May 14 2011 at 12:41 PM Rating: Decent
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60 posts
As opposed to daily evening update (were not up, well be up soon)

Weekend: were not gonna be up this weekend

And for encouragement, well dble rare mobs (2 times kiss my A$$ is what?) anyone got a general timer for rare spawn.....

We will also dble faction.....

Missing in those updates, yes we are continuing to bill you guys while service is down, best regards SOE

maybe have some brainiac at SOE start offering commemorative collectors subscriptions, for an extra 10 20 30 bucks while they are down you can get a digital ty vm we appreciate your loyalty card
Why SOE loves weekends
# May 14 2011 at 1:06 PM Rating: Default
32 posts
seizmik wrote:
As opposed to daily evening update (were not up, well be up soon)

Weekend: were not gonna be up this weekend

And for encouragement, well dble rare mobs (2 times kiss my A$$ is what?) anyone got a general timer for rare spawn.....

We will also dble faction.....

Missing in those updates, yes we are continuing to bill you guys while service is down, best regards SOE

maybe have some brainiac at SOE start offering commemorative collectors subscriptions, for an extra 10 20 30 bucks while they are down you can get a digital ty vm we appreciate your loyalty card


But the Eula says they dont owe you SHXt and you agree to it every time you log in.
Why SOE loves weekends
# May 14 2011 at 2:06 PM Rating: Decent
26 posts
Who gives a **** what the EULA says? Honestly you apologists are pathetic. You are the type of people who wear NObama shirts to the unemployment office to pick up your checks, and whine to the people in line about how he is stealing all your hard earned money.

The Eula simply protects them from liability lawsuits. It doesnt mean that their actions aren't assanine. It doesn't mean that their handling of this situation is anything less than atrocious. No, I don't believe in being entitled to anything. I do, however, have this funny notion that seems to have died. The notion that when a company that takes my money has to earn it. They aren't entitled to it just because they are big and have more money to lobby congress than I do.
Why SOE loves weekends
# May 14 2011 at 12:51 PM Rating: Decent
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42 posts
I want illusion Horse and Cow just because.
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Why SOE loves weekends
# May 14 2011 at 1:19 PM Rating: Decent
32 posts
cakevi wrote:
I want illusion Horse and Cow just because.


OHHh a Cow illusion would be so Awesome :D
Why SOE loves weekends
# May 14 2011 at 1:27 PM Rating: Decent
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42 posts
Yep, I would so project illusion everyone and then MOOOO at people.
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Management and Security
# May 14 2011 at 12:25 PM Rating: Decent
6 posts
This is probably obvious with the newer details on the attacks and how bad the security mess is, but I would assume that Sony's staff that actually run the computers are given absolutely no resources and adequately-trained people to provide security. Anyone who can read and follow directions can set up a network, but it takes someone with real computer skills and experience to secure that same network.

For instance, my uncle is an accountant, and he knows nothing about computers. He used to think America Online, back when it was huge, was real hacker stuff. SCO actually had a product called UNIXWare that was still used for business at the time, and he wanted me to connect an ultra-cheap, secondhand server with a pirated copy of UNIXWare up to the Internet with no packet filtering (either software or hardware) that he planned to put all his accounting data on.

He is a certified public accountant, and when I tried to explain what a horrible idea that was and the incredible amount of liability he was opening himself up to, he just pitched a temper tantrum. I was afraid he would loose his accounting license for negligence, should anything happen, and he was paying me next to nothing to do the work. So it made it easy for me to walk away from the mess, but I would assume the technical people at Sony have a stronger desire to keep their jobs. And there are sure to be people willing to take their places, even if everyone is willing to walk.

Just to emphasize my point, though, there are a lot of management people who want to do information technology for half of what doing it right takes. And they really do not have the background to understand what a terrible idea it is, the failure to meet industry standards that entails and the amount of liability that is involved. This major cracking of Sony's network should impress upon a lot of managers just how important security is, and it may just do a lot of good for the businesses that provide hired computer services.
Management and Security
# May 14 2011 at 1:22 PM Rating: Decent
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187 posts
SoE has always been the kind of company that has never did anything for the customers unless they were forced to. They probably had the minimum amount of security for their games and only care at times like now where they potentially can lose a significant amount of their customer base.

They typically do nothing until the worst case scenario happens.

Edited, May 14th 2011 3:23pm by TheGreatSieg
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EQ2 Up?
# May 14 2011 at 11:56 AM Rating: Decent
3 posts
Is EQ2 up yet?
consoles
# May 14 2011 at 11:41 AM Rating: Decent
32 posts
Im sure Psn will be up way before Soe.
Ps3 is a dumbed down pc with a blue ray player.
dont know much about how Psn patches work, so ill just stick with Soe.
now Soe has harder time as real Pc's are all different , from win xp home pc's to win7 there's lot of hardware differences as well as software differences.
ok with that said
i will give Psn another week before its up , and little less then remaining two weeks for Soe.
So we are looking at June before all is up and running :(
Knowing how Soe Patches things i will give soe a major first Patch with new system, an two patches to fix the first Patch.
so we are looking at about two free months of play time roughly.


Greydeeds Darkestnight 88 Necromancer of Drinal

Edited, May 14th 2011 1:45pm by corwin155

Edited, May 14th 2011 2:32pm by corwin155
my thoughts
# May 14 2011 at 11:09 AM Rating: Decent
1 post
well when the servers come back up for EQ i think there should be a dummy toon in guild hall with no face called nameless hack that we can cast spells slash hack and whatever to skill up on. pickpocket and intimidate.. all of that good stuff.

Edited, May 14th 2011 1:11pm by bearwith
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my thoughts
# May 14 2011 at 12:14 PM Rating: Good
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77 posts
Quote:
dummy toon in guild hall with no face called nameless hack that we can cast spells


That would be awesome....my toon could finally get the Evocation skill maxed. ;-)
my thoughts
# May 14 2011 at 11:34 AM Rating: Decent
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Again the fact that the servers are down this long is not the hackers - its Sony.

Its kind of like if you had no lock on your front door and a burglar walked in and stole your tv, then left a note saying "Dude you should get a lock, lol". You can blame the burglar for stealing your tv but the fact that you have to wait 5 hours for a locksmith is entirely your own fault. He didnt break your lock, you never had one.
my thoughts
# May 14 2011 at 1:00 PM Rating: Decent
**
500 posts
Thats a fantastic analogy. Maybe the best quote about Sony in general.
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ETA!
# May 14 2011 at 10:07 AM Rating: Decent
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82 posts
I know it's been mentioned before, but at this point I'd just be really happy with a general ETA on the EQ2 servers being up and functional.

I've heard all the gossip and Bloomberg nonsense... I'd just like to hear something official from SOE. Just give us an ETA. That's all we ask for >8/

Today? Next weekend? End of the month? December 22, 2012? Anything!

"And the EQ2 servers are officially back u--" BOOOM!!!!
ETA!
# May 14 2011 at 11:02 AM Rating: Good
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Personally, I don't care when or if the EQ2 servers will come up. I am self absorbed and want to know when the EQ servers will be up. -P


Here is something to consider though.

SOE has/had a network security problem. What this means is that SOE is going to have to install new software (or at least update what they have). They will probably have to alter the network topology. They may need to make changes to databases. Essentially, they need to or needed to rip everything apart and put it back together again.

We also know that the games used account information to determine if various features (zones, levels, AA's, etc.) are authorized for an account. What this means is the code for the games will probably have to be changed. Definately the game code residing on the servers will, possibly the client code as well. The short of it is that the security changes will probably break the games, so the games need to be fixed.

As near as I can figure, the difficulty in making a game function with the security changes would, for the most part, depend on two things. The licensing options for a game and the age of the code behind the game. An example of this would be EQ, which appears to have one of the simpler set of licensing options. Access to EQ's features only depends on which expansions are owned. In EQ there isn't anything remotely like free basic game and pay to unlock various features. Conceptually, EQ should be easier to modify than many if not most of the other games, except it has the oldest code. Generally speaking, the older the codebase is, the more difficult it is to modify.

What all this boils down to, is that it is extremely unlikely that all games will be ready to be opened back up at the same time. If I had to guess, I would say that DCOU and Free Realms will be the first that are ready.

So how is SOE going to handle bringing the games back online? Do they bring each game up as it is ready, or hold off until they can bring them all up at once? Both have their disadvantages and advantages.



Edited, May 14th 2011 1:04pm by Bariag
who's next?
# May 14 2011 at 8:58 AM Rating: Decent
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I wonder how many other corps are as exposed to hackers as sony was. Will other corps be forced to upgrade security soon?
who's next?
# May 14 2011 at 10:06 AM Rating: Decent
9 posts
with people running to rift and wow it wouldnt surprise me if they get hit next..I hope this crap dont happen again i need my eq fix
who's next?
# May 14 2011 at 11:29 AM Rating: Decent
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173 posts
Rift and WOW? Try LOTRO...the longer Sony takes, the more I like the game...
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who's next?
# May 14 2011 at 12:02 PM Rating: Decent
1 post
Yeah... I do too. So much so that my friend and I bought subscriptions. There's a lot of fun stuff in Lotro.
who's next?
# May 14 2011 at 9:51 AM Rating: Good
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svann wrote:
I wonder how many other corps are as exposed to hackers as sony was. Will other corps be forced to upgrade security soon?



It would be a safe bet that some are more exposed and some less. As for others being forced to upgrade...

This is kind of like installing stoplights at intersections. A governmental agency will not go though the expense of installing, operating and maintaining a traffic light until an intersection becomes dangerous without it. The way a government is typically (but not always) alerted to an increasing level of danger is by an increasing frequency of traffic accidents.
Time
# May 14 2011 at 8:19 AM Rating: Decent
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2 weeks = 1/2 month
2 weeks = 1/24 year
2 weeks = 1/240 decade
2 weeks = 1/2400 century
Waiting for someone to catch my math error.
Time
# May 14 2011 at 11:50 AM Rating: Decent
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A year is 365.2564 days.
Time
# May 14 2011 at 10:08 AM Rating: Decent
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82 posts
Are you bored or something? WTF is your point? >8/
Time
# May 14 2011 at 8:52 AM Rating: Decent
11 posts
artitude wrote:
2 weeks = 1/2 month
2 weeks = 1/24 year
2 weeks = 1/240 decade
2 weeks = 1/2400 century
Waiting for someone to catch my math error.


Errm OK....

All of em (other than the first line is correct in 3 out of 4 February's)
2 weeks = 1/26 of a year and that flows down into the rest of your lines.

Happy?
Time
# May 14 2011 at 9:28 AM Rating: Good
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Actually, 1/26 is inaccurate also.

In a standard year there will be 52 weeks + 1 day, leap years would be 52 weeks + 2 days.

Each decade will contain 2 or 3 leap years. This means that each decade will be 521 weeks + 5 or 6 days. And of course just to throw a monkey wrench into all this there is the whole year divisible by 100 or 400 thing.




Edited, May 14th 2011 11:35am by Bariag
Time
# May 14 2011 at 8:55 AM Rating: Decent
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Yup you got it.
make good event
# May 14 2011 at 8:09 AM Rating: Decent
15 posts
i think you should make the mech guardian into a giant human, call him "The Smed" and let players kill him for a month.
?
# May 14 2011 at 7:23 AM Rating: Decent
9 posts
I wonder if SOE will give us an update today during the day time and not like last nite after 9:30pm EDT.?
?
# May 14 2011 at 12:45 PM Rating: Decent
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guitatzan wrote:
I wonder if SOE will give us an update today during the day time and not like last nite after 9:30pm EDT.?


which is 6:30 pacific - end of business day for for SOE USA, so it came at the right time
?
# May 14 2011 at 7:31 AM Rating: Decent
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guitatzan wrote:
I wonder if SOE will give us an update today during the day time and not like last nite after 9:30pm EDT.?


SOE didn't give an update at all yesterday. That little blurb up at the top was ZAM saying that they will keep us updated if they hear anything.

Bored to bits
# May 14 2011 at 7:15 AM Rating: Decent
4 posts
Oh well at least getting a few jobs done around the house lol. Finally bit the bullet and painted spare room to transfer home office into, tomorrow morning will probably re-run phone cable/network cables after a 2nd coat lol

Now have nothing to do as servers still down 11pm on sat night (when they are usually back on after a reset) crap on TV, nothing new worth downloading.

oh well $h!t happens, will check the status prob tomorrow as was very little movement on forum here today

Night all
QSnoopy
# May 14 2011 at 7:07 AM Rating: Decent
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in a time of EQ darkness....where is QSnoopy jr?
/sigh.........
QSnoopy
# May 14 2011 at 12:47 PM Rating: Decent
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62 posts
miltduhilt wrote:
in a time of EQ darkness....where is QSnoopy jr?
/sigh.........


probably laughing his *** off at all of you...
sad =(
# May 14 2011 at 6:48 AM Rating: Decent
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rainy saturday......cant play EQ......guess its Waffle House time...then nap time! hahahaha....oh well....in another 2wks, this will all be a blur.....and everything will be back to normal....

Edited, May 14th 2011 8:50am by miltduhilt
Loyalty
# May 14 2011 at 4:16 AM Rating: Decent
4 posts
How about instead of Station Cash, 2x Exp, Faction and Named spawns SOE gives us LOYALTY points for sticking it out without our fix for 2 weeks. I could use an extra golden ticket and a few bags of plat. Plus those purity aug distillers are quite nice. Just a thought...
And it continues...
# May 14 2011 at 12:43 AM Rating: Decent
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212 posts
And it continues...
# May 14 2011 at 2:13 PM Rating: Decent
32 posts

JHC!! Sony you ever use the GD auto=update feature that comes with most software ?
You keep saying it was the Hackers that broke in , when all the GD time you left the door open for them to break in.
from everything ive been reading , it was NOOB stuff you left un-patched .
And it continues...
# May 14 2011 at 6:38 AM Rating: Decent
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60 posts
Now I know why they brought in second firm. Sony probably brought in some cheap no name firm to save money which was milking them for several weeks. Then once this "outsider" exposed some areas that they had brought in second firm and decided to redo its networks which is lot more work than just some of security servers. The artcile explains the scope of Sony's network problems and why Sony was taking this much of time. Pretty funny actually. Any decent network security administrator would have found those flaws and take actions after getting the job within 1 month. Maybe they did but Sony did not anything. Oh well. At least Sony is getting close to "few days" of its proclaimed go live date.
And it continues...
# May 14 2011 at 2:18 PM Rating: Decent
32 posts
panzeronenine wrote:
Now I know why they brought in second firm. Sony probably brought in some cheap no name firm to save money which was milking them for several weeks. Then once this "outsider" exposed some areas that they had brought in second firm and decided to redo its networks which is lot more work than just some of security servers. The artcile explains the scope of Sony's network problems and why Sony was taking this much of time. Pretty funny actually. Any decent network security administrator would have found those flaws and take actions after getting the job within 1 month. Maybe they did but Sony did not anything. Oh well. At least Sony is getting close to "few days" of its proclaimed go live date.


"milking them" milking US you mean , GD sony isnt going to pay for this WE will be.
And it continues...
# May 14 2011 at 4:56 AM Rating: Decent
8 posts
have to lol that 3 weeks after the initial attack on Sony, some guy decides to try and go after their employees information and succeeds. After reading that I have a hard time believing that Sony has hired anyone worth their salt to come in and fix the problems.
And it continues...
# May 14 2011 at 6:19 AM Rating: Decent
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Naggy2000 wrote:
have to lol that 3 weeks after the initial attack on Sony, some guy decides to try and go after their employees information and succeeds. After reading that I have a hard time believing that Sony has hired anyone worth their salt to come in and fix the problems.


Well, SOE <> Sony. PSN <> Sony.

There is no indication that Sony hired anyone to fix these problems. There is every indication that SOE did. There is every indication that PSN did.

Yes, yes, SOE and PSN are parts of Sony. As in, SOE and PSN are owned by Sony. What this means is that Sony dictates to SOE and PSN, not the other way around.

So SOE brings in some hired guns to fix a problem with their systems. These people will only look at SOE's systems and not ALL systems under the Sony umbrella. SOE can't order the other organizations withing Sony to open their systems for inspection by the consultants they hired, nor can they tell them to change anything. SOE only has control over SOE systems. The same is true for PSN.

In short, SOE is working on SOE's problems, only. PSN is working on PSN's problems, only. The rest of Sony will have to deal with their problems themselves.

Edited, May 14th 2011 8:24am by Bariag
And it continues...
# May 14 2011 at 9:57 AM Rating: Decent
8 posts
Ahh I see, makes sence.
And it continues...
# May 14 2011 at 11:11 AM Rating: Decent
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60 posts
Btw, what I said doesn't mean that the consultants hired are worth their salt (I am guessing they are, though). It just means the determination cannot be made by comparing what they are doing with a criticism of something they are not involved in.

Lol and what about our stuff?
# May 13 2011 at 11:24 PM Rating: Decent
3 posts
What is gonna happen with our stuff?
Make Good???
# May 13 2011 at 9:28 PM Rating: Decent
3 posts
Personally I could care less about double rare mob spawn rates and faction modifiers. Give me Bonus EXP so my gimp casual playing toons can get a nice AA boost :)

17 Toons (MTD = Multiple Toon Disorder) I need some serious AA's lol...

I need a fix!!!

Edited, May 13th 2011 11:30pm by DoctorEQ
Offline
# May 13 2011 at 9:14 PM Rating: Decent
17 posts
All SOE games and sites are still offline as of Stardate 8439.6 and will not return today. Thank you again for your continued patience and support as we diligently work on these issues.
goodbye eq hello rift
# May 13 2011 at 9:04 PM Rating: Decent
2 posts
as i write this i am downloading rift i dont blame sony for what happened but posting at the end of the day saying they wont be up is too much.if i like rift i doubt i will be back i hope they have more concern for their customers then sony.oh well eq was fun while it lasted keep ignoring customers and there will be no rush to get the game back up. see ya on rift guys almost loaded now.
goodbye eq hello rift
# May 13 2011 at 11:54 PM Rating: Decent
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60 posts
Rift will give you a fix for a while. I am not sure why some idiots are bitter about people leaving. Good luck in Rift. If you play solo, it will be all about clicking and no challenge. Join a guild and do some PVP . It is lot of fun. But once Rift no longer gives satisfaction, I know people will be back. I will be playing both anyways. I won't bother with cancelling and rejoining drama this time around. Good luck and enjoy playing time.
goodbye eq hello rift
# May 13 2011 at 11:47 PM Rating: Decent
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63 posts
See ya when you get back.
goodbye eq hello rift
# May 13 2011 at 10:17 PM Rating: Good
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21 posts
Then have fun helping your quest givers fight mobs from a rift. Then waiting for the quest givers to respawn after the rift mobs kill them over and over. Don't let the door hit you on the way out.
getting my fix
# May 13 2011 at 8:13 PM Rating: Decent
5 posts
OK, I understand that what happened, happened. I can't change history. I've been playing EQ from 1999 to date. I have 5 accounts but I consider myself a very casual player. Saying that, I need my gaming fix. I've tried WOW and it's OK for my playing style but not really what I'm looking for.

I've started playing Rift and it's looking great! I miss my EQ but with this game, a little less and less each day. Maybe after 28 days of no EQ, I'll have my EQ habit kicked. We'll see Smiley: nod

Good luck Guys and Gals, Hope you get your fix soon. Smiley: grin
getting my fix
# May 13 2011 at 8:42 PM Rating: Decent
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77 posts
Rift?

Really?

I couldn't get past 4 days of the free 7 offered of that game. You claim to have played EQ since 1999...and Rift seems great?
it's like a mmo that has the style and play of tradeskilling.
click
click
click
click
click
But hey, whatever floats your boat.
getting my fix
# May 14 2011 at 12:26 AM Rating: Decent
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18 posts
I like the part about playing for 10+ years with 5 accounts yet he is a casual player. Not being rude, I just thought it was funny in a denial kind of way.
getting my fix
# May 13 2011 at 8:11 PM Rating: Decent
5 posts
OK, I understand that what happened, happened. I can't change history. I've been playing EQ from 1999 to date. I have 5 accounts but I consider myself a very casual player. Saying that, I need my gaming fix. I've tried WOW and it's OK for my playing style but not really what I'm looking for.

I've started playing Rift and it's looking great! I miss my EQ but with this game, a little less and less each day. Maybe after 28 days of no EQ, I'll have my EQ habit kicked. We'll see Smiley: nod

Good luck Guys and Gals, Hope you get your fix soon. Smiley: grin
bets?!?!
# May 13 2011 at 6:45 PM Rating: Decent
20 posts
So.... any bets that the servers will be up and functional by next weekend??! ugggghhh im tired....
So close to 1000.
# May 13 2011 at 6:16 PM Rating: Good
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77 posts
Oh well....onto the next thread.
faction for orbs
# May 13 2011 at 1:57 PM Rating: Good
Scholar
48 posts
well, as far as faction and solteris kills go for purchasing pure orbs.....peoe can make the pure orbs with tradeskills and if u have raid progression in any decent amount for any expansion from that one or after, you can buy the pure orbs in the bazaar and open them.

While faction is semi useless in the current expansion, it is somewhat worthwhile in the previous ones.
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73 Ranger- The Tribunal
faction for orbs
# May 13 2011 at 2:19 PM Rating: Decent
22 posts
Yes, but what do you do with the empty pure power sources that you buy/make?

They sell back to the elite energiean vendor in Katta for one of what ever the alternate currency is...phosphines...phosphites...whatever. Now, I've never bought one from the vendor, but my thinking is, even if it takes me selling 50 made/bazaar bought power sources to get a "free" one, I'm all for that.

Granted I was assuming that being able to open the pure power sources would also qualify one to be able to buy them. But the way I read the response given, it was made to sound like 1-2 specific Solteris raid event wins are needed.
faction for orbs
# May 13 2011 at 8:08 PM Rating: Decent
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60 posts
BladesBeforeSpells wrote:
Yes, but what do you do with the empty pure power sources that you buy/make?

They sell back to the elite energiean vendor in Katta for one of what ever the alternate currency is...phosphines...phosphites...whatever. Now, I've never bought one from the vendor, but my thinking is, even if it takes me selling 50 made/bazaar bought power sources to get a "free" one, I'm all for that.

Granted I was assuming that being able to open the pure power sources would also qualify one to be able to buy them. But the way I read the response given, it was made to sound like 1-2 specific Solteris raid event wins are needed.



That is about it. Using the Metal Orb as an example: You can do the Queen Malarian event and that will allow you to open and use a Sealed Metal Orb, but this event will not allow you to purchase Metal Orbs in Katta even with maxed faction with the Elite Vendors.

In order to purchase Pure energeans in Katta you have to complete Solteris events. Two Gods will unlock the ability to purchase (assuming proper level of faction) Metal and Death Orbs. Other events will unlock the ability to purchase other orbs.


gimme gimme gimme
# May 13 2011 at 11:34 AM Rating: Decent
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82 posts
ALIDAN... For the love of God and all that is holy, please just stop posting! You are clogging up all the space for dumb comments with comments that do not even qualify as dumb because they are below the required stupidity level that the rest of us strictly adhere to.

I will FedEx you the cash to go play something different and leave us all alone. Or perhaps you can do some pan-handling.

You are NOT getting Quad-XPs, and no one cares that all your friends are parapelegics in wheelchairs missing out on their final days of life without EQ! Take up better company and stop your begging >XO

My God, I could make a comedy website out of all your posts >8\
gimme gimme gimme
# May 13 2011 at 1:41 PM Rating: Decent
9 posts
Lol outstanding!!
Idiot People
# May 13 2011 at 11:04 AM Rating: Default
33 posts
lolz "granite" lmfao
SOE updates
# May 13 2011 at 10:39 AM Rating: Default
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87 posts
Lets hope this last message is an indication of what is to come from customer service in the future until the system is up and running again. Perhaps the VP in charge who felt that 5 or 6 days in a row of no news was adequate for the customer base has been fired. Daily updates at the same time and place, even if it is to say that there has been no changes, is preferable to not hearing anything.

Servers will be up when they are up. Anyone who expects anything else is in for disappointent. Those of you who are leaving.... go now. More mobs for me when things come back. In the meantime I loaded dosbox and have fired up my old X-Com game and have found that despite being old as dirt in the gaming world and having played it a million times, it is still entertaining. Go have dinner with your kids, help them with their homework, say hello to your wives and girlfriends. Live your real lives for a while.
SOE updates
# May 13 2011 at 10:06 PM Rating: Decent
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60 posts
Pro Tip:

Saying hello to your wives and girlfriends is a good idea.

Saying hello to all of them at the same time is considered a strategic blunder.


SOE updates
# May 13 2011 at 11:18 AM Rating: Decent
1 post
I LOVE YOU X-COM!!!

pew pew pew... :)
link too Debix
# May 13 2011 at 10:13 AM Rating: Decent
32 posts
Here is the link to Debix for the insurance

https://www.allclearid.com/sony

"Over the next few days Sony will be emailing activation codes to register for AllClear ID PLUS. Once you have an activation code you will have until June 18th to sign-up and redeem your activation code."

above info is from the Debix website


Greydeeds Darkestnight 88 Necromancer of Drinal
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