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A Subscription is a paid option to enjoy more extensive access to use of the site; such as forum avatars, a more in depth search function, image storage and no advertisements. Read more about our Premium Services here.
The cost of a subscription varies with the length of time purchased; monthly and annually. The longer the length, the less per month it costs. Read more about our Subscription Service here.
We do not offer a subscription for longer than a year at this time.
We do not offer a life time subscription at this time.
Auto-renewal is when your credit card is charged on a recurring basis upon subscription expiration. With your original subscription your account will be set to auto renewal per our Terms and Conditions. PayPal accounts cannot and will not auto renew.
The renewal process is automatic and an email is disbursed upon that renewal. If you are not sure you want to auto-renew, please see how to turn off auto renewal instruction below.
The auto-renewal option, only viewable with Subscription access, can be changed on your user settings page by accessing Account Settings and clicking OFF next to the date of renewal.
Before getting upset, let's delve into the different issues that may arise. The first and foremost reason your subscription is not applied is due to a needed cookie update. Log out, clear your cookies and temporary internet files, restart your browser and try to log back in. There are numerous reasons that an account may not have been updated and wrong information upon charge attempt may cause a delay in your premium access. The card may have been declined, expired, or used on a different account. If you put in the wrong number, name, zip code, CVV or expiration date it may be declined. If you attempt to charge too many times in a short period (10 minutes), your attempts may be flagged as fraud. If you are on auto-renewal, the card could be expired, or you simply logged in on your wife's account etc.
If you feel your account is in error, please contact email@example.com with as much information as possible:
PayPal Subscriptions are now done automatically. However, from time to time there is a small delay due to information transfer to us from PayPal. If you put in the wrong name upon purchase, for example User101 versus User101|WH, your subscription will not be applied correctly. If you received your receipt and are certain all your information is correct, please log out, clear your cookies and temporary internet files, restart your browser and try to log back in.
If you feel your account is in error, please contact firstname.lastname@example.org with as much information as possible
We cannot apply your Subscription until we actually receive your funds. You will receive a notice from Paid by Cash once we receive your funds and your account will be automatically updated.
This occurs after you have attempted to charge once, it did not go through for some reason and you attempted again within the lockout period. The current lockout time on charge attempts is 10 minutes. The reason your charge did not complete could be because some of the inputted information did not match your billing statement exactly. Billing information must match exactly. You may try to subscribe again or you may contact email@example.com with as much information as possible:
* User account name and email on ZAM.com * User account name and email on (other site here if applicable) * First AND last four digits of the card charged and the date of charge
An authorization is merely that, an authorization and no funds have been removed from your account. This occurs when some of the inputted information does not match the billing statement exactly, but the system did not actually decline the charge. Billing information must match exactly. You may try to subscribe again or you may contact firstname.lastname@example.org with as much information as possible:
First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is the subscription has expired. However, if you do have a subscription flagged and are still experiencing ads, log out, clear your cookies and temporary internet files, restart your browser and log back in. If you are still having ad issues, please see Bad Ads: How to report them in the Feedback Forum.
At this time, ZAM.com and Wowhead etc have different log in servers. You will need to log in separately for each site. Also, be sure that your accounts have been linked. At this time linking accounts to ZAM.com is a manual process.
Make sure you have your cookies and java enabled and that you accept site certificates, as these are needed to utilize subscription searches.
The first and foremost reason your subscription is not applied is due to a needed cookie update. Log out, clear your cookies and temporary internet files, restart your browser and try to log back in.
If that doesn't work:
Send an e-mail to email@example.com, include the following:
A new credit card could be a change in credit card or a new expiration date, either way is the same. Once the current subscription expires, reapply for premium with the new information. This is for your security that we do not allow changes to billing information. If you have physically moved and have a new address, on the Premium Information tab there is a link for Change Billing Address click that and fill in the new information.
Go to your user settings page and click the last link, "Your Images," at the bottom of that tab. Once there, click the "Add Image" link and upload from there when it opens a search/browse bar, click upload when ready. After the upload completes, you will be brought to a commit page. Enjoy!
"Your Images" > Click on Image > Bottom of Image > Uploaded X month Y day, Z year by Username ( Edit | Delete | )
If your subscription lapses for whatever reason, the images and all posts in your journal are still intact, however inaccessible, even to admins. To regain access to those items, you will need to resubscribe to our subscription service.
Send an e-mail to firstname.lastname@example.org
We do not offer refunds.
We apologize for the inconvenience, however you agreed to the Terms and Conditions upon subscription that allows us to revoke your membership at any time for any reason. We do not offer refunds.