They usually don't even know their first names, if they even speak english. I found one wandering a floor once searching for a room we didn't have & no name once and was nice enough about getting her to leave & she broke down, slumped to the floor, & started wailing in Mandarin.
Another time, the girl couldn't get in without a key after hours, so she buzzed the intercom but didn't know the name on the room, so we couldn't let her in. Her madam called, I transferred her to the guest's room, & I guess he changed his mind so he called down & refused further calls. She called back, I informed her he refused her call (you can't dial direct to rooms without going through me), & she didn't take no for an answer.
She must of been a telemarketer on the side, as she proceeded to call bomb the hotel, tying up all of the lines going in, & literally frying our telephone system, which of course set of the fire alarm.
"The Rich are there to take all of the money & pay none of the taxes, the middle class is there to do all the work and pay all the taxes, and the poor are there to scare the crap out of the middle class." -George Carlin