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Wowhead question (was forum=22)Follow

#1 Oct 30 2010 at 6:13 AM Rating: Decent

__DEL__1591985174031

5 posts

I can't seem to find help for wowhead anywhere so I am going to try hear. Wowhead worked fine for me till late yesterday. Now I just seem to be getting a shell of the page with no information. I am definately on the right website page, and just can't figure out what has happened. Anyone have any ideas?

#2 Oct 30 2010 at 6:18 AM Rating: Good

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Citizen's Arrest!

29,527 posts

Wowhead is working fine for me. I'll post a link to your post over on wowhead's feedback forum for one of their admins to look at. Until then, they'll find information on your browser helpful(Which browser and what build number), most likely, so I'd post it. If you're using a browser with addons, list the ones you use as well. Screenshots would also help.

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#3 Oct 30 2010 at 6:40 AM Rating: Decent

__DEL__1591985174031

5 posts

I am using I.E 7.0. (version 7.0.6) I don't use 8.0 as the Data Protection Errors drive me nuts and prohibit using so many websites. I also disabled all the addons, nothing changed. I am just not sure what happened, it was working perfectly for me yesterday. the only change I made was to do the cataclysm early purchase from wow (the digital one). It pre-downloads the game. That has completed, but nothing else changed.

Edited, Oct 30th 2010 8:41am by gwendalyne

Edited, Oct 30th 2010 8:46am by gwendalyne

#4 Oct 30 2010 at 9:24 AM Rating: Good

__DEL__1646612242071

3 posts

Can you post a screenshot of what's happening?

If the page doesn't finish loading, refreshing it usually works for me. Also if you want an alternative to Internet Explorer (because know Microsoft they will eventually force you to switch to from IE7) I recommend either Google Chrome or Mozilla Firefox.

If that doesn't help, one of the Wowhead staffers should have a suggestion at some point today.

#5 Oct 30 2010 at 9:55 AM Rating: Decent

__DEL__1591985174031

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What is happening is that it looks like wowhead loads. I could even say search on an achievement such as insane in the membrane and see the criteria list. But I can't see any other information. No comments, no maps for items that include maps. Nothing else. I am getting a page error that says "page template is null or not an object" where you normally see the words Done down in the lower left hand corner. I am not having any trouble with any other website.

#6 Oct 30 2010 at 3:44 PM Rating: Excellent

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Leet Haxör

29,919 posts

I'd suspect you got a bad cache, or your ISP may for one reason or another be blocking wowhead. Try dumping your browser cache, history, cookies in whatever internet browser you use, then press Ctrl+refresh while trying to load wowhead and see if that helps. If not, you may need to contact your internet service provider.

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#7 Oct 30 2010 at 4:34 PM Rating: Decent

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I actually did do that. I had searched the internet for some info on the error message and that is what they recommended but it didn't change anything. I don't understand why all of a sudden my ISP would block wowhead and the error message I get doesn't seem to be something that would indicate it's not getting through. Especially since I can do a search and some information is retrieved, just none of the comments or detail information comes back.

#8 Oct 30 2010 at 4:40 PM Rating: Excellent

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Leet Haxör

29,919 posts

Well, the site is up, so either its being blocked somewhere between the server and yourself, or it is being blocked on your end for some reason. Maybe some script / ad blocking / firewall software on your computer is turned up a bit too high, or maybe there is an issue with your computer that a cache dump alone didn't fix

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#9 Oct 30 2010 at 4:54 PM Rating: Decent

__DEL__1591985174031

5 posts

Okay, guess I am stuck then. I haven't changed any firewall settings or done anything with my router or computer etc. Really to bad, as I used the site a lot.

#10 Oct 31 2010 at 1:07 AM Rating: Decent

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1 post

You're not alone, this happened to me as well, just download a different browser, it worked for me.

#11 Nov 01 2010 at 3:36 AM Rating: Excellent

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299 posts

Malgayne from Wowhead here, Draknorr just directed me to your post.

It sounds like what has happened is somewhere between your system and ours, your browser has cached some bad javascript. If testing Wowhead in another browser works properly, then we can be almost sure that's the issue.

My initial recommendation would be to try a "hard refresh". Most browsers do this by pressing Ctrl-F5, but you can sometimes also do it by holding Shift and clicking the Refresh button. If that doesn't fix it, then we'll need to do a deeper diagnosticâ€”try opening up your error console, and posting a screenshot of the error?

#12 Nov 01 2010 at 7:29 AM Rating: Decent

__DEL__1591985247558

2 posts

I'm having the same problem myself, and it started at the same time.

The screen looks like this http://img215.imageshack.us/img215/2434/wowheadproblem.jpg

I've copied the errors I'm getting below. If anyone can help me fix this then it would be much appreciated.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; AskTB5.6; Creative AutoUpdate v1.40.01)
Timestamp: Mon, 1 Nov 2010 13:17:20 UTC

Message: Expected identifier, string or number
Line: 1
Char: 113794
Code: 0
URI: http://static.wowhead.com/js/locale_enus.js?1069

Message: 'LANG' is undefined
Line: 1
Char: 9078
Code: 0
URI: http://static.wowhead.com/js/global.js?1069

Message: 'PageTemplate' is null or not an object
Line: 82
Char: 1
Code: 0
URI: http://www.wowhead.com/npc=19719

Message: 'PageTemplate' is null or not an object
Line: 97
Char: 1
Code: 0
URI: http://www.wowhead.com/npc=19719

Message: 'Markup' is null or not an object
Line: 111
Char: 1
Code: 0
URI: http://www.wowhead.com/npc=19719

Message: 'Mapper.zoneDefaultLevel' is null or not an object
Line: 1
Char: 175440
Code: 0
URI: http://static.wowhead.com/js/global.js?1069

Message: 'Tabs.onLoad' is null or not an object
Line: 1
Char: 313926
Code: 0
URI: http://static.wowhead.com/js/global.js?1069

Message: 'Tabs.onLoad' is null or not an object
Line: 1
Char: 313926
Code: 0
URI: http://static.wowhead.com/js/global.js?1069

Message: 'PageTemplate' is null or not an object
Line: 1
Char: 1579
Code: 0
URI: http://static.wowhead.com/js/global.js?1069

#13 Nov 01 2010 at 8:37 AM Rating: Decent

__DEL__1592312713712

10 posts

This definitely is related to JavaScript. The page itself seems to load fine in Firefox, Chrome, and IE 9, but breaks when I turn on compatibility mode in IE 9. This points to an issue with older, less-compliant versions of IE. We'll take a look at hacking the page in older browsers so it renders properly.

#14 Nov 03 2010 at 5:07 PM Rating: Decent

__DEL__1592312713712

10 posts

We just pushed a fix for this issue live. It should look a little better in IE 7 now, although you may have to clear your cache.

#15 Nov 04 2010 at 12:15 PM Rating: Decent

__DEL__1591985247558

2 posts

Awesome, its all looking great again for me now :)

(And actually I'm using IE8 which I think is the current non-beta version).

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