Seems about every 2 years I have to remind myself how JACKED UP this site is. created a new account, upgraded to Premium, got charged... no premium. did the troubleshooting....no premium. contacted Zam.... no response.....no premium. now since my account doesn't recognize that I have premium I can't turn off the auto renew and will have to close my bank accounts and reopen them in order to stop Zam from charging me. gotta love the Zam SCAM.
Edited, Sep 26th 2010 8:18pm by Kaolian Lock Thread: Issue escalated to accounts team for resolution
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#2
Sep 19 2010 at 1:12 PM
SinsGrace wrote:
Seems about every 2 years I have to remind myself how JACKED UP this site is. created a new account, upgraded to Premium, got charged... no premium. did the troubleshooting....no premium. contacted Zam.... no response.....no premium. now since my account doesn't recognize that I have premium I can't turn off the auto renew and will have to close my bank accounts and reopen them in order to stop Zam from charging me. gotta love the Zam SCAM.
Something tells me that you're not doing something right.
#3
Sep 19 2010 at 1:45 PM
Wait longer than 5 minutes for df to respond?
Once in a blue moon the system hiccups, but df will always take care of it as soon as she can.
Once in a blue moon the system hiccups, but df will always take care of it as soon as she can.
#9
Sep 19 2010 at 11:12 PM
E-mail both Accounts@allakhazam.com and Darqflame@allakhazam.com with the issue, what payment account you used, what time it was, and we'll try to get this straightened out for you. Your account does not show premium status flag at the moment, so if you were charged, there is definitly an issue here. I don't deal with the financials so I can't really give you much more than that, but I'll follow up on this. Since it is Sunday here, you probably won't hear anything back from the accounts people until tomorrow at the earliest.
We appologize for the difficulty you are experiancing. I assure you that if the charge went through and if you wanted to keep your premium, we would have adjusted it for the delay, also given the difficulty if the transaction went through they should be able to refund your money. Either way.
Administrator Kaolian
We appologize for the difficulty you are experiancing. I assure you that if the charge went through and if you wanted to keep your premium, we would have adjusted it for the delay, also given the difficulty if the transaction went through they should be able to refund your money. Either way.
Administrator Kaolian
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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#10
Sep 20 2010 at 7:31 AM
I have received nothing from you to my email address nor the accounts@ addresses.
You will need to contact me via email, due to the sensitive nature of the information that I require, so that we can discuss this issue and get you all fixed up!
You will need to contact me via email, due to the sensitive nature of the information that I require, so that we can discuss this issue and get you all fixed up!
#11
Sep 21 2010 at 7:26 PM
Sinsgrace, were you able to get this issue resolved?
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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#12
Sep 23 2010 at 10:29 PM
Sounds like he just wanted to complain. =/
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#14
Sep 26 2010 at 9:17 PM
It is my understanding that the accounts team has at least clarified what happened. If there are further issues to be addressed, please feel free to contact them again.
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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