I recently upgraded to premium membership however have been unable to use any of the perks that come with being a prem member. It has been a day now since my subscription and am still unable to use the additional perks. Anyone know whats going on?
Edited, Sep 7th 2010 10:28pm by Darqflame Lock Thread:
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#2
Sep 02 2010 at 6:31 PM
Looking at your account, it is not flagged as premium, so something may be off. Please e-mail accounts@allakhazam.com and they will be able to assist you further. Also please check that your payment method was indeed charged, and if possible have the exact time and date available so they can check the logs.
The US is coming up on a holiday weekend so we are a bit short staffed at the moment, so apologies in advance if it takes longer than usual for the billing people to get back to you. I know it can be frustrating and we do appreciate your patience.
Edited, Sep 2nd 2010 6:08pm by Fleven
The US is coming up on a holiday weekend so we are a bit short staffed at the moment, so apologies in advance if it takes longer than usual for the billing people to get back to you. I know it can be frustrating and we do appreciate your patience.
Edited, Sep 2nd 2010 6:08pm by Fleven
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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#3
Sep 02 2010 at 11:03 PM
Quote:
Edited, Sep 2nd 2010 6:08pm by Fleven
something about admins editing admins makes my head asplode
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#4
Sep 03 2010 at 2:13 AM
Vataro wrote:
Quote:
Edited, Sep 2nd 2010 6:08pm by Fleven
something about admins editing admins makes my head asplode
#5
Sep 03 2010 at 9:42 AM
As Kaolian stated, you need to email accounts@allakhazam.com. Due to the information we store and what we don't, there isn't much help I can give you without you providing certain private information.
I will be in and out for the 4 day holiday, I will get to your issue as soon as I can once I receive it.
Thanks!
I will be in and out for the 4 day holiday, I will get to your issue as soon as I can once I receive it.
Thanks!
#6
Sep 03 2010 at 10:14 AM
I probably misspelled accounts. That happens sometimes...
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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#7
Sep 03 2010 at 4:00 PM
Dread Lörd Kaolian wrote:
I probably misspelled accounts. That happens sometimes...
Nope, looks ok!
#9
Sep 03 2010 at 9:52 PM
Mistress Darqflame wrote:
Dread Lörd Kaolian wrote:
I probably misspelled accounts. That happens sometimes...
Nope, looks ok!
that was regarding the Fleven edit heh
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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#10
Sep 06 2010 at 1:01 AM
4 posts
Was just wanting to check in and see if anyone at the tech support got my emails. Thanks!
#11
Sep 06 2010 at 3:07 AM
I'd suspect you won't hear anything until Tuesday due to the holiday here unfortunatly. Bad timing, I know. If I see any of the account team online I'll ask them to chime in here.
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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#12
Sep 06 2010 at 11:18 PM
Just got home a couple hours ago, exhausted and going to bed. I will address this issue in the morning after I get kids and hubby out of my hair! 
#14
Sep 07 2010 at 7:07 PM
feldrathwow wrote:
Thank you and my apologies if I seem pesky.
No worries, I'd be frustrated in your situation too, and we appriciate your patience.
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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