Usagi: Helpdesk, can I help you?
User: Yeah, can I get Seth to come by and show me how to use this crap?
Usagi: What is this "crap" of which you speak, sir?
User: [Frustration increasing in tone of voice] This black box on my desk.
Usagi: Sir, do you have a more accurate description of this "crap?"
User: [Completely frustrated] This thin client! and a docking station or a switch box or something.
Usagi: Thank you. I will put a ticket in for Seth to come help you with your crap.
So I put a ticket in for the tech named Seth:
User has requested that Seth come by and show him how to use the crap on his desk.
The crap is apparently a thin client and a docking station, and possibly a KVM switch box.
Sometimes, I really do love my job.