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Strange internet problemFollow

#1 May 29 2012 at 2:11 PM Rating: Good
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I use a cable connection that is "always on". I recently had some trouble with my coaxial splitter and had to replace it. When I was having problems, the internet would occassionally cut out. When it did I would get a popup box telling me that my dial up connection had disconnected and that it was trying to reconnect.

I have replaced the splitter with a new one that is working fine, but I still occassionally get the popup box telling me the connection is re-dialing even though the internet is still connected. This happens most frequently when I leave the computer on but idle for long strethces of time.

Anybody know how to fix this?
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#2 May 29 2012 at 2:12 PM Rating: Decent
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What OS are you using and what, exactly, is telling you your connection is down?
#3 May 29 2012 at 7:25 PM Rating: Excellent
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You probably have your browser set to try and connect via dial up when your cable modem connection is down. Even if your cable drops for just a short duration it may trigger a dial up connection attempt. The settings for that are going to be in internet settings under control panel.

The fact that you are seeing those probably means your cable connection isn't entirely stable. possibly the splitter is too many splits and your modem signal level is low, possibly a loose connection, possibly corrosion on the cable port in the wall, etc. Check for porr quality unshielded coaxial lines, loose connection points (if the ***** terminal moves at all when you touch it, its wayyy too loose.) etc.
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#4 May 30 2012 at 6:16 AM Rating: Good
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The signal is only being split 2 ways, between my TV and my modem. The modem is the one from the cable company, which I have less than 100% faith in, but I don't know which kind I should go buy to swap out for it. I have a signal booster before the split, so the signal should be fairly strong. So far with the new splitter and booster, I haven't lost connection during playing hours, but I'll hop on in the morning or when I get home from work and the connection will have dropped.

Thanks for the tip about the dial-up thing. I found the setting and made the appropriate changes.
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#5 Jun 08 2012 at 9:22 AM Rating: Good
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Careful with purchasing a cable modem to replace the one provided by your ISP. Some ISPs check for that and will lock your account/internet/etc until you call them. My ISP sets their cable modems to whatever your connection rate is of your package. Exceeding that pops a flag on their end and they usually check on it. Found that out the hard way when I thought their modem was some cheap junk and bought my own.
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#6 Jun 08 2012 at 4:15 PM Rating: Good
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Depending on your provider, they may have an automated service that will allow you to switch your cable modems quickly and easily.

When I did it through Charter, I plugged in my new cable modem, waited for it to connect. Once connected, I opened my browser on my computer and Charter's services re-directed me to their system's website. I put in my account information, the MAC Address of the old modem and the MAC Address of the new modem. Couple minutes and everything was back to running like a champ.

Calling their 24/7 service lines would yield the same result, and would require the same information (Account info, old and new MAC Addresses).

I'm sure many ISPs provide similar services for their users to easily install their own equipment.
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#7 Jun 08 2012 at 5:18 PM Rating: Decent
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When Comcast decided it was a great idea to charge seven bucks a month to rent something that can be bought for less than a hundred, I bought myself a modem. I had to call them and wade through their automated system to reach a tech to get it set up. For some annoying **** reason they don't have a reasonable system in place for switching out modems. All I really did was tell them the brand, model number, and MAC address of the new one, so I'm not sure why they hire people to do things that a simple website could do.
#8 Jun 08 2012 at 6:03 PM Rating: Good
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They always try to scare you into not setting up your own though. I think I called the first (because I didn't know about the web service available) and the guy on the other end had to say at least 4 times that "You know, if you use your own modem, you won't get any support from us".

I still haven't been brave enough to purchase my own cable boxes though. I always read horror stories about how they don't work well (or at least without lots of tweaking) with the various On Demand services. So I'm stuck paying rental fees for my four boxes.
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