There are several possible variants of that particular spyware, ranging from mildly annoyng to remove, to near impossible. It is possible to remove them and keep you system intact, but it does take some skill. The most common and most irritating variant of that particular scam is the Vundo worm, which is also the most difficult to remove. But hopefully you got lucky here. If your computer skills are less than one might hope, you will probably be better off finding a knowledgable friend to remove the virus for you. Taking it to a computer shop will set you back on average of $100-200, with varying degrees of
If you decide to make the attempt yourself, here are a few things you can do:
1. Buy a 4GB+ flash drive and back up any important documents, pictures, audio, movies, etc to that drive. Chances are they are infected, we will clean them later.
2. Purchase a good Antivirus program. Whatever you currently have is either out of date, infected, or just plain not working. I'd recommend Norton internet Security 2010 ($70). Don't install it yet, chances are the virus will block it.
3. Download and install the following free software: Malwarebytes anti malware, Trendmicro hijackthis, microsoft security center, Spybot search and destory, and Javacool spyware blaster
4. Reboot your computer in safe mode with networking. Run malwarebytes first to see if it can kill anything. Now, run hijackthis and if you like, Send the log file to me Via PM (it may contain information you would not want to post publically). I'll send you a list of anythign suspect to remove with hijackthis. in the mean time, run secuity center, spybot, and run javacool spywareblaster, which doesn't really cure any spyware, it just hard blocks known bad sites. also go to housecall.trendmicro.com and run the online virus scanner
5. At this point, load internet explorer, go into tools, options and reset all settings to factory default if it will let you. Then try to go to update.microsoft.com and download any patches available for your OS.
6. next, go download the Secunia PSI program, let it scan, and patch any security vulnerabilities it finds.
7. By that time, hopefully I have sent you back your hijackthis log. remove any entries listed, then try re-booting back into safemode. Then install the antivirus program you purchased, and patch that.
8. At this point, if you know someone with a known good antivirus program who is computer knoledgable, pull your hard drive out of your computer case, and have them run a scan on it with your drive plugged in as a secondary drive. If you don't have access to that, your chances of success are reduced somewhat.
9. If the scans come up clean after the second reboot into safe mode, and all patches are applied, and all antivirus programs are up to date and showing no infections, reboot into regular mode and see if the issue has resolved itself. Now run all the scans again in normal mode, just in case.
If you are clean there, you can now format or destroy that flash drive you made earlier. If you are having issues at this point, you have a nasty infection and may want to consider formatting and reloading as an alternative to paying someone else to remove it.