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General Problem - CD Drive Not WorkingFollow

#1 Aug 08 2006 at 10:34 AM Rating: Good
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Me again. Why is it always that new computers are teh screwed up ones?

Anyway, was playing a video of a disc last night and the video froze partway in. I figure that since it's a burned anime episode that the video was just messed up or something and tried to replay it. No go. OK, popped the dicsc out, looked at it, wiped it off. Popped it back in. Disc drive made a couple clicky noises and the computer did nto read the disc as being in the drive. Basically, I sat with the "My Computer" file open in Windows XP to see the disc pop up on my list of drives to open it and pay the video, but it never did. The CD/DVD RW drive (which is my only 'drive' that isn't for memory sticks and such, so it's the right drive and has worked all the times before) stays blank and the disc title dosen't appear. I open the disc drive file anyway. No files. I search it. I virus scan it. I open my video player and try to open the file through that. Nada.

OK, I think, maybe the disc has died. (Not freaking out since I have ti all stored on my old computer, but I am mad since it's about 11PM and I'm not going to unhook everything to burn a new disc and such.) So I pull out one of the others in that collection and pop it in. Same problem. Dosen't register.At this point I've taken it to another computer and tried it and it works fine. OK... something's wrong with my computer. Then I take my Sims 2 Installation Disc as a test and stick it in the drive... And nothing happens. At this point, I know something's f'ed up in there. I restart the computer and try again. Nothing. So I get mad and shut it down and go to bed.

This morning I call my mother up since she knows better and she tries all sorts of things like searching for the drive, popping it out and in, etc. Nothing. It still has a faint clicky sound when a disc is inserted, like maybe something is loose.

I've had this computer about 3 weeks now, so I'll have to call up the place today and make them fix it when I can get out there tomorrow. But... does anyone have any tips in the meantime?
#2 Aug 09 2006 at 9:21 AM Rating: Excellent
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Power down the computer, pop the side of the computer case open, and with the power unplugged from the back of the computer, make sure the ribbon data cable and the 4 wire CD rom power cable are both pressed firmly into the drive, and that the other end of the ribbon able is pressed into the motherboard. Sometimes, especially in new computers if whoever built the thing didn't press the cable on tight enough, the vibrations from the drive spinning up can work the cable loose. Though the fact that the drive is still showing up paritally in windows xp is worrysome.
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#3 Aug 09 2006 at 10:50 PM Rating: Good
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If you have a creative sound card, there's a program that sometimes installs with the drivers called "Creative Disc Detector"
I've seen that program cause this behavior before. Try uninstalling it.
You might actually have to completely uninstall the drivers for the sound card and reload them with the option to install the Disc Detector unchecked.
Make sure you have the disc for the sound card before you do that though, Creative is kinda wierd about drivers. Sometimes you can download the entire package, more often, you can only download driver updates, and to get the full driver you have to order a new disc.

If you don't have a creative sound card, nevermind :P
#4 Aug 13 2006 at 10:29 PM Rating: Good
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Thanks for the replies, guys. I brought it back in to the place where I bought it and they just replaced it for me - free, of course - and it seems to be working fine now. I'll keep in mind the thing asbout the plug coming loose, though.
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