I definitely don't fall into the target demographic. I'm one of the players who has it by chance, realistically. But I'm positive it wouldn't bother me if I didn't get it, because I just don't see it as favoritism.
Maybe you're right and they should have given a free month out to everyone sooner. I never had those stability issues, so I honestly have no clue what other people were facing.
And let's be blunt, like all promotions
, this isn't being done as a thank you. It's being done for the same reason a shop gives a little girl a new ice cream cone after she drops her--it's about future profits.
The email they sent me wrote:
You are one of our most active and valued high level players and we know you have been waiting patiently for Game Update 1.2: Legacy. To show our appreciation, check out all the great new features this update has to offer-on us.
Potentially insulting language aside, this really says clearly what they are hoping this will do--help assuage the anger of endgame players by encouraging them to think more favorably about 1.2.
That's really all it is. It's not about their favorites, or loyalty, or anything else. It's a calculated promotion to address the issues of a specific group.
Not saying those with stability issues aren't an important one, either, but that's definitely a small minority of players. Of course BioWare isn't going to give everyone a free month for that--it would be losing a ridiculous amount of money for nearly no return. Plus, you do realize it's somewhat insane to group players who couldn't play because of system issues with those who get a free month, right? That's actually MORE insulting.
And since they have no way to target just those players, it won't happen. Blizz never did it, and I doubt BioWare will either.
There was an issue on their end where some players downloaded a patch on Wed night that was improper, and borked the game. So you'd have to reinstall. They gave them all 3 days of game time. I have no clue if this is the first time they've done something like that, but it's at least a sign that they care about stability problems that are their fault now
. Edited, Apr 13th 2012 9:32am by idiggory