Ya Telus sucks but unfortunatly it's the only game in town. I was continually having problems with my connection, being disconnected several times a day and having to reset the modem and sometimes having to reboot the computer as well. It's been OK for the last few days though, hope it stays that way. If I had a choice I'd switch but I'm stuck. My brother moved to Edmonton and got cable, he has much better service. It's better than dial up however.