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12/9 Downtime + Server Merge: Blackburrow to EverfrostFollow

#1 Dec 07 2010 at 8:50 PM Rating: Excellent
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This thread is mostly dedicated to the server merge but also is including any info we find out about the downtime on 12/9! Read the most recent replies for updates.

SOE announced this evening that the first server merge, Blackburrow to Everfrost, will begin at 12am PST tonight. The estimated downtime is 24 hours.

Quote:
The Blackburrow and Everfrost servers will be merging on Wednesday, December 8, 2010. Both servers will be offline for an estimated 24 hours, beginning at 12:00 am on Wednesday, December 8. The merged Everfrost server is scheduled to come back online around 12:00 am on Thursday, December 9.

The following services will be affected for all EQII servers during this downtime and may experience interruptions:

* Cross-server chat
* In-game mail
* Friends Lists

We apologize for any inconvenience and will resume all affected services when the merge is complete.


For more information on the server merges see our Server Mergers 2010 guide.

Feel free to join us in channel #EQ2 on ZAM's IRC (or access it through EQ2Wire's portal)!

Edited, Dec 7th 2010 10:01pm by Cyliena

Edited, Dec 8th 2010 7:18am by Cyliena

Edited, Dec 9th 2010 11:29am by Cyliena
#2 Dec 07 2010 at 11:12 PM Rating: Good
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24 hours... I will go insane! Most likely I'll watch a days worth of Netflix ques.
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#3 Dec 07 2010 at 11:31 PM Rating: Excellent
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Dyadem wrote:
24 hours... I will go insane! Most likely I'll watch a days worth of Netflix ques.

You should login to IRC! I'll be conscious on there... in about 7 hours after I sleep. Smiley: nod
#4 Dec 08 2010 at 1:48 AM Rating: Excellent
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If nothing else, Feldon from EQ2Wire is hanging out being entertaining, since he's overseas atm :)
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#5 Dec 08 2010 at 2:53 AM Rating: Good
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Before the servers went down so many people were on the games chat channels complaining about the servers being down for a day. And for the past couple years so many people have been complaining the server population isn't high enuf anymore. Is there no way of making these people happy anymore? I for one am excited about the merger. And can't wait to make new friends, and have a new batch of peeps to help and play with in game.

If anybody from Blackburrow is reading this, welcome to Everfrost!

Edited, Dec 8th 2010 2:53am by blakkmantis
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#6 Dec 08 2010 at 5:35 AM Rating: Good
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I will log in tomorrow and somehow Dya will have all my stuff, I just know it.

**** you Dya!!
#7 Dec 08 2010 at 6:16 AM Rating: Excellent
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blakkmantis--Yeah, you can never please everyone it seems! And silly me never realized you were from Everfrost as well. Smiley: smile

Nadenu--That would be hilarious and I would actually lol. Smiley: grin

I'm awake now if anyone wants to come bug me in IRC! Feldon set up his IRC portal again as well http://eq2wire.com/zamchat/

Edited, Dec 8th 2010 7:17am by Cyliena
#8 Dec 08 2010 at 7:35 AM Rating: Excellent
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An update from Rothgar on the official forums:

Rothgar wrote:
Update:

It's 4am and the merge process is going smoothly so far with no surprises. A few steps are running faster than expected, so that's good news.


Will post more updates as I see them. :)
#9 Dec 08 2010 at 9:57 AM Rating: Good
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Nadenu wrote:
I will log in tomorrow and somehow Dya will have all my stuff, I just know it.

**** you Dya!!


All your bacon is belong to me!!
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"Awww, why's that?"........
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#10 Dec 08 2010 at 10:08 AM Rating: Excellent
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Just letting everyone know that there hasn't been another update the last 4 hours, I've been checking about every 5-10 minutes. :)

The EU servers have also been down for about 11 hours now--last I saw, they were having issues with transmitting the patch.
#11 Dec 08 2010 at 10:42 AM Rating: Excellent
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Folks in IRC report that Splitpaw and Runnyeye are back up! No news on the mergers.
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#12 Dec 08 2010 at 1:24 PM Rating: Excellent
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Amnerys posted to basically let everyone know that nothing is burning down and at this point, no news is good news. :)
#13 Dec 08 2010 at 2:00 PM Rating: Excellent
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Rothgar updated us a bit ago, around 12pm PST:

Quote:
The merge process is still truckin' along on schedule with no major issues. I hope that we will be able to have the servers up earlier than planned but that will depend on whether or not we find any merge problems after all the data has been moved.

We'll update you again in a few hours.


He also published a list of the remaining order of server merges, but no solid dates are promised yet. You can see it on our Server Mergers 2010 page. :)

Edited, Dec 8th 2010 3:04pm by Cyliena
#14 Dec 08 2010 at 6:08 PM Rating: Excellent
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Latest update:

Around 3:30pm PST Rothgar said the merge is "nearing an end", however QA still has to pass its checks and give it a clean bill of health.

Quote:
The merge process is nearing an end and we are almost ready for QA to start a pass on the server. Assuming nothing goes wrong, we may be ready in several hours.

Regarding the server legacy titles, those will not be available as soon as the server comes up. They will be processed after a few days.


I'm not sure I'll still be awake when it's finally open, so hopefully Calthine will be able to update everyone if not. Smiley: smile
#15 Dec 08 2010 at 6:41 PM Rating: Good
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Well if nothing else it allowed you time to enjoy some of those bacon cinnamon rolls. =)
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#16 Dec 08 2010 at 6:45 PM Rating: Excellent
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blakkmantis wrote:
Well if nothing else it allowed you time to enjoy some of those bacon cinnamon rolls. =)

Haha.. never had those actually. Sounds a bit funky to be honest!
#17 Dec 08 2010 at 10:18 PM Rating: Excellent
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Ok, there were a few updates when I went AFK for a while:

Quote:
So far our test cases are looking good. The only issue we are experiencing at the moment is an issue with some missing mail. As soon as we track down this problem, we should be close to opening the server.


Quote:
We've been looking into the naming complaints and here is what we've found. Apparently the merge FAQ says that we were going by played time, but our actual merge scripts used creation time. In the past we've always gone by creation time for determining who keeps the name which is why the scripts work this way.

So we're trying to create a list of people who would have been affected by this change so we can make CS aware of it. Most likely we will bring the servers up in the current state and ask players to petition if they feel that the name resolution was incorrect for them. For many players, the names will be correct, but some of you might be in a situation where you have more played time but were created after the other player.

We'll post a more official statement about this issue later, I just wanted to fill you in on what you were seeing and why it occurred.
#18 Dec 09 2010 at 12:49 AM Rating: Excellent
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Trying to follow Cyliena's tracks now that she's gone to bed.

Everfrost is up. If you're name is wrong DO NOT PETITION. Around 10pm SOE time they announced they had a script running to fix the names to match what they said on the FAQ. http://eq2.zam.com/story.html?story=24393
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#19 Dec 09 2010 at 6:28 AM Rating: Good
Calthine wrote:
If you're name is wrong DO NOT PETITION. Around 10pm SOE time they announced they had a script running to fix the names to match what they said on the FAQ.


Highly impressive that in the midst of a server change-over they still had the stamina to write and install an additional chunk of code large enough to accomplish the restructure of something as fundamental as character naming convention.

My respect for SOE tech services knows no bounds - they have big JuJu...
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#20 Dec 09 2010 at 7:33 AM Rating: Excellent
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OldBlueDragon wrote:
Calthine wrote:
If you're name is wrong DO NOT PETITION. Around 10pm SOE time they announced they had a script running to fix the names to match what they said on the FAQ.


Highly impressive that in the midst of a server change-over they still had the stamina to write and install an additional chunk of code large enough to accomplish the restructure of something as fundamental as character naming convention.

My respect for SOE tech services knows no bounds - they have big JuJu...

Definitely! I'm glad. I had two chars and my husband had one that got affected by this oops.

However, here's today's update:

1. In-game mail is sending duplicates of old items to some people
2. Many guild halls that were paid up cannot be entered.

That's all I know of so far (just woke up a bit ago), and my hubby popped on the confirm that his char name was fixed and that the guild hall wasn't working. While he was on it seems that Everfrost was yanked down again... looking for more info on that still.
#21 Dec 09 2010 at 8:22 AM Rating: Excellent
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Ok, apparently all servers seem to be down. I'm not sure what's going on since I can't get the SOE forums to load due to maintenance. Smiley: lol
#22 Dec 09 2010 at 9:33 AM Rating: Good
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Cyliena wrote:
Ok, apparently all servers seem to be down. I'm not sure what's going on since I can't get the SOE forums to load due to maintenance. Smiley: lol


All of SOE is down today. Probably all day. All the games, everything for maintenance. So I still haven't been able to see how my characters are after the merge. Eh, I'm off tomorrow, I'll check then.
#23 Dec 09 2010 at 10:01 AM Rating: Good
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2 days now without EQ2 oh dear what will I do?

I think they are trying to wheen us off EQ2, to ready us for their new EQ they been working on maybe. lol
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#24 Dec 09 2010 at 10:08 AM Rating: Decent
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I was able to log in this morning to the new Everfrost however my first toon to log in was swamped with items in overflow inventory. Many of the items were in stacks some L&L items that I usually destroy since they are so plentiful and many many of the items were stacks of low tier harvests along with level 30 foods by the stacks. I have 9 level 90 and many hovering 78 and above so I have not had those kind of items in years. There were also old items like Basil and differant liquids that has not been in game in years. My shared bank had a 6 slot bag in place of a 44 and it had old game junk my original bag seems to be missing. I had in my mail box old old mail along with one that contained 23plat from my hubby several years ago and another with 1plat he had sent me. Another of my toons had rares from old mail with messages like for you jeweler to make lvl 32 stuff for your alt. So it has not been exactly smooth.
Now server went down at 8am eastern and no word yet.

Felinae
formerly Blackburrow server
#25 Dec 09 2010 at 10:10 AM Rating: Excellent
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Nadenu wrote:
Cyliena wrote:
Ok, apparently all servers seem to be down. I'm not sure what's going on since I can't get the SOE forums to load due to maintenance. Smiley: lol


All of SOE is down today. Probably all day. All the games, everything for maintenance. So I still haven't been able to see how my characters are after the merge. Eh, I'm off tomorrow, I'll check then.

Yup, but that was just supposed to be login servers, chat and such. :) I've heard now that there was a two hour warning this morning that all US servers would be coming down.

Still no idea how long the downtime is supposed to be at this point, but people are still popping into IRC saying that their server is showing down (except Aurelis who said Oasis is up). Hopefully by your day off tomorrow everything will be all better. :)
#26 Dec 09 2010 at 10:28 AM Rating: Excellent
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Still no ETA that I've seen, SOE forums are up but most people can't post at the moment. Ya'll are welcome again to join us in IRC if you need your gamer chat fix: http://eq2.zam.com/wiki/IRC for instructions or http://eq2wire.com/zamchat/ for EQ2 Wire's IRC applet.
#27 Dec 09 2010 at 10:49 AM Rating: Excellent
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Remember Rothgar mentioning maintenance today (so they couldn't do a merge today?) This is it: http://eq2.zam.com/story.html?story=24392

No one reads my news *sob*
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#28 Dec 09 2010 at 10:59 AM Rating: Excellent
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Calthine wrote:
Remember Rothgar mentioning maintenance today (so they couldn't do a merge today?) This is it: http://eq2.zam.com/story.html?story=24392

No one reads my news *sob*

Unknown if they're related or not at this point, everyone is totally curious! Smiley: grin

Especially when Frostfell is on the line. Smiley: wink
#29 Dec 09 2010 at 11:47 AM Rating: Excellent
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Apparently Calthine was correct *bows to her overlord* and it is a side effect of today's SOE maintenance.

Current word is that the downtime will last until 12pm PST.
#30 Dec 09 2010 at 12:35 PM Rating: Excellent
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Cyliena wrote:
Apparently Calthine was correct *bows to her overlord*


Darn Tootin'!
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#31 Dec 09 2010 at 1:02 PM Rating: Excellent
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If the network outage is over as planned servers should be back up in about 1 hour from this post.

Yes, I see all you anonymous lurkers up there! ;)
#32 Dec 09 2010 at 1:49 PM Rating: Excellent
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Just saw this on Facebook:
Quote:
[Amnerys] Verified that I can access the forums and log into game now. Now go play! :)


edit: On IRC people are reporting that some, possibly all, servers are still locked!

Quote:
[Amnerys] Ok, they're still locked...sorry guys. But they're ready to come up any time now. Man... I didn't realize I logged in all by myself... The whole of Norrath was mine!! /evil villain laugh


Quote:
[Amnerys] Bwahahaha! Oh wait...kinda lonely all by myself. :( Ok, QA is testing things and hopefully we'll be up soooooooon!


Edited, Dec 9th 2010 2:54pm by Cyliena

Edited, Dec 9th 2010 2:57pm by Cyliena
#33 Dec 09 2010 at 2:25 PM Rating: Excellent
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I can personally confirm that Everfrost and AB are up.. go go go! :)
#34 Dec 09 2010 at 2:59 PM Rating: Excellent
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Everfrost merge: If your guild hall isn't loading from your call or magic door, having someone enter it should make it work again.
#35 Dec 09 2010 at 3:06 PM Rating: Good
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Just great, now I can't hide from Samira and Nadenu...they will hunt me down with their rats!!!

(You know you want to pick on me, so send me tells... Gaftep - 90 Nec, Everfrost)
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"What do you want to be when you grow up?"
"I want to be a unicorn!"
"Awww, why's that?"........
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#37 Jan 01 2011 at 5:21 AM Rating: Good
Melcherss wrote:
bla bla bla... So I have to look for some good sites to buy gold. bla bla bla

Anyone who would purchase gold out of game from a third party seller is a moron and deserves whatever misfortune befalls them.

You are more than likely dealing with someone located in China or Russia who will treat your credit card like a rented mule!

Best of luck...
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