Aside from me wanting to know when, I'm commenting on their (square) marketing. So, even though I'm expressing frustration from months ago, it is meant to be constructive criticism.
it seems to me like it would be a good idea for them to put such information somewhere very obvious. Also, locking people out with only a short ambiguous explanation is not the best way to treat your customers, I think. If my case is not unusual, I suspect they will lose many customers because of the way that they handled this transition. I have to remember to come check if the game has launched. It is the opposite of advertising. The customer has to put a lot of effort into paying them for their product, instead of the more typical method of bombarding the customer with the information about how to get their product.
Another thing that made it difficult for me to figure out what was going on was that they would not allow me to login to lodestone because I had no active characters.... So, I coudn't ask what was going on on that forum. Can you imagine if they were selling tampons and shutdown production for a few months expecting their customer to read through forums to discover when they will be selling their product again?
I didn't think of posting here. Several other ffxiv forums had had no traffic for a very long time. As a result, I thought I had nowhere to ask questions. I expect that I would find the information if I dug around. People who are reading forums every day probably encounter the information very frequently. My participation in forums varies and there are periods when I can't be playing the game every day.
I started playing last summer maybe. It was months after most forum activity had died down that I started.
I had played for a few months. Then, it was September I think, that I found out that I was unable to log in. There was a cut off period. If you had been playing before some date, you could continue logging in, but any progress would be lost after some time (WTF? could that be worded any more confusingly? It sounded to me like you were going to lose your account that way too).
For some unkown reason, they suddenly stopped taking money out of my account for both FFXIV and FFXI, which means that I did not pay for one pay period. I simply set up the same payment options again, but that meant that I was new after the cut off period, apparently, even though I have the "Legacy" icon thing on my account.