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Time to help out BerekFollow

#1 Oct 04 2008 at 12:04 PM Rating: Excellent
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Yes, I know computers well, but I'm honestly stumped at this serious problem I have currently. Maybe you can help me out, so I thought I'd post my dilemma here :).

The problem: Warhammer Online does not function properly since yesterday.

The symptoms: Login all the way to selecting a character works fine, but connecting to the server to play the character after selection, which starts fine, doesn't appear to make any progress. No errors, it doesn't stop or freeze, it just keeps trying to connect (the icon in the lower right of the screen is indication of it working).

Time of occurrence: Yesterday sometime after a patch. The game upon checking patch needs gave an error, but went away upon restarting the computer.

Attempted resolutions: First the restart, but then I completely uninstalled the game and reinstalled it fresh. Patched it up and the problem remained. I also enabled the warpatch.exe file for open firewall access to be sure (although this shouldn't be necessary).

I'll be updating drivers again to see if that is a problem, as I haven't done that yet since this problem occurred.

Has anyone else had this problem occur, and were you able to resolve it? If there are any ideas anyone else has, please let me know! I can't play (on my fast computer anyway) until this is resolved and I'm sure you understand that it pains me to be on a slow computer (AthlonXP 64 1.8GHz 7900gs) for such a long period of time :). Thanks!
#2 Oct 05 2008 at 3:57 AM Rating: Good
The only time this happened to me, it was a server side problem, and the actually had to restart the server. In your case, it may be a driver conflict, in which case rolling back your video drivers may help. Couldn't hurt to try i guess.

Also, make sure that PC will connect to the internet. Maybe your ethernet card isn't working properly.

Honestly, this seems more of a hardware problem than anything, but trying the simple things first will narrow down the problem for you. I hope your problem gets resolved soon.

Edited, Oct 5th 2008 7:56am by Tenfooterten
#3 Oct 05 2008 at 4:21 PM Rating: Decent
11 posts
The same thing happened to me this evening. It goes into an endless loop after a disconnect. It does appear to be a server side issue. My system runs the game fine, and is fairly current. I logged off for a bit, hoping it will let me back on.

Why does this happen when you've got the boss down to 3/4 health!

So have you been able to get onto the game since this error? Your system is slow but there are some very unusual server symptoms if you ask me. It reminds me of WoW when you crash, and then you can't log back in because it says you are already in the realm. Frustrating!
#4 Oct 05 2008 at 4:37 PM Rating: Excellent
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1,086 posts
I am using a secondary system for now, but it's less than the best, and I would prefer the best :). Short of reinstalling windows at this point, I'm not sure what else to do but wait and see if patches or server changes magically resolve it.
#5 Oct 05 2008 at 4:47 PM Rating: Decent
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592 posts
Are you on a beta driver, or a release from the manufacturer's website? If it is not from the manufacturer, try downloading their two most recent ones and trying them individually.

Any issues with any other games or programs that leads you to think it isn't just War?
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#6 Oct 05 2008 at 6:31 PM Rating: Excellent
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1,086 posts
It's the official drivers, and no nothing else. It is most definitely associated with the game. I hate to be one of those "it's the game" guys, but in this case it appears to be true. There is something very wrong in a very subtle way. I could reinstall windows and find the right fix/adjustment by luck, which may be required at this time. Time to get into the nitty-gritty of computer resolutions and try a few things I shouldn't have to do, but will because you never know :).
#7 Oct 05 2008 at 6:41 PM Rating: Decent
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Did you have the beta client of warhammer? Or do you have the DVD install version? I've heard there are some noticeable performance differences in different situations. Nothing I can put my finger on right now.
#8 Oct 05 2008 at 6:43 PM Rating: Decent
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592 posts
I have had a few issues with a couple of their patches. Weird stuff like the program tabbing out every time I hit the enter key and stuff like that. Generally speaking, within a few hours they have a new patch up that seems to fix it for me.

I'd give it a day and see if there aren't some more files downloaded that will fix the problem, because I don't see anything else you can do that would be worthwhile.
____________________________
Inralkil-Seraph 75NIN/75SAM/68BST

Retired: Inra-Dark Crag 40/40 Witch Elf
Retired: Hollow-Thunderlord 70 Warlock S1/S3 T4 SL/SL
Retired: Horknee-Thunderlord 70 Druid T4/T5 Feral
#9 Oct 05 2008 at 7:29 PM Rating: Excellent
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1,086 posts
At this point I agree, the wait and see approach is probably best. Thanks everyone for the suggestions!
#10 Oct 05 2008 at 8:37 PM Rating: Decent
Reinstalling windows prolly isn't gonna help much, but reinstalling the game might.I'd do that before wiping my drive. Also, i agree with one of the other posters, might be best just to wait a day and see what happens. Something in the patch seems to be causing a conflict, but it's hard to say exactly where. Most vid driver conflicts don't let you get that far into the game b4 crashing.

Troubleshooting can really make for a long day.


P.S. maybe something changed your router settings?
#11 Oct 06 2008 at 5:37 AM Rating: Good
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1,603 posts
Are you able to create a character on another server and log into that one? As someone else said, I have had similar issues but it was always server specific. I would be unable to log into my destruction server but could log into my order server fine.
#12 Oct 06 2008 at 7:20 AM Rating: Excellent
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1,086 posts
That didn't help either, unfortunately. I'm currently taking my router offline, as perhaps some change with the game made the router not like it so much. I really shouldn't have to mess with the router at all if the game is configured properly.
#13 Oct 06 2008 at 8:19 AM Rating: Good
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1,603 posts
Berek Halfhand wrote:
That didn't help either, unfortunately. I'm currently taking my router offline, as perhaps some change with the game made the router not like it so much. I really shouldn't have to mess with the router at all if the game is configured properly.


I guess it could be something with the router (though that seems unlikely). I suppose something could be blocking the port that it actually uses to connect to the server itself. Maybe check any firewall software you are running as well.
#14 Oct 06 2008 at 2:12 PM Rating: Decent
Could it be that the patch actually changed the server addy, and now your firewall is blocking the connection?



Just throwing stuff out to see if it sticks. Keep us posted.
#15 Oct 06 2008 at 8:52 PM Rating: Decent
11 posts
I've got to agree with you Berek - the game is buggy. I have a feeling they'll work through it. My hubby is a sr. network admin and he built my system specifically for these games. He was really irked when I started getting the black screen and no signal stuff. Clock speeds, cooling fan speeds, all kinds of stuff was adjusted - lost me by this time. Officially my video card was not overheating. The driver updates helped a lot, but once in a while the darn game will crash. Takes me back to Leisure Suit Larry says - Save Early, Save Often!



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