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Reactivting a content ID on the 1st of the monthFollow

#27 Apr 01 2010 at 12:00 PM Rating: Decent
I just called SE. It seems the problem was with reactivating my account and transfering servers in the same month. The lady said just enter the card in when the server goes back up and it will be good.
#28 Apr 01 2010 at 12:03 PM Rating: Decent
Quote:
I just called SE. It seems the problem was with reactivating my account and transfering servers in the same month. The lady said just enter the card in when the server goes back up and it will be good.



right on but they didn't give you a time frame on when they will be back up.. this sucks on my day off to lol
#29 Apr 01 2010 at 12:13 PM Rating: Decent
The time frame is on the playonline website. It should be around 8am EST tomorrow morning. But the girl on the phone said it will be up today, but I don't know about that.
#30 Apr 01 2010 at 12:14 PM Rating: Good
[Date & Time]
Phase 1
From Mar. 31, 2010 23:50 to Apr. 1, 2010 3:00 (GMT)

Phase 2
Apr. 2, 2010 from 0:00 to 3:00 (GMT)
* Maintenance completion time may be subject to change.

[Affected Services]
PlayOnline

[Details]
PlayOnline registration server maintenance for the billing cycle.

* PlayOnline and PlayOnline services will be available.

* Please be aware that several services including purchasing, cancellation, and reactivation of Content IDs will also be unavailable between Phase 1 and Phase 2.

You wont be able to reactivate between the phases either.
#31 Apr 01 2010 at 3:28 PM Rating: Decent
Ok, so I reactivated my account on April 1st, 12-1am EST. I did it at that time for this very reason; hoping I wouldn't get charged for all of March. If I'm charged for March (which I shouldn't), am I going to have to contact them to get my money back? That's complete BS if they do...

Edited, Apr 1st 2010 5:28pm by ViciousBoss
#32 Apr 01 2010 at 3:34 PM Rating: Decent
There is a chance you will get billed. You won't be able to get your money back either. I think they go by PST and it was only around 9pm of the 31st when you reactivated. So 13 bucks for 3 hrs of playtime seems fair!
#33 Apr 01 2010 at 3:49 PM Rating: Decent
dark have you been able to get on yet?
#34 Apr 01 2010 at 3:56 PM Rating: Decent
The matienece is not over until tomorrow at around 8am EST, so no.
#35 Apr 01 2010 at 4:33 PM Rating: Excellent
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7,106 posts
Quote:
Ok, so I reactivated my account on April 1st, 12-1am EST. I did it at that time for this very reason; hoping I wouldn't get charged for all of March.

Billing is where SE is, not where you are. You played for several hours in March.

Why are people so determined to try to game the system on this? The closed reg servers tell you exactly where the monthly cutoff is. Do it before the servers go down, and you played in the previous month. Do it after, and you played the following month. And, if you ask SE this (or read your service contract) then it's all laid out pretty clearly.

I know money is tight for some people. I absolutely get that. But, I can't help but think that if you're so tight on cash that you'll try so hard to avoid $13, then maybe in general you should be saving your cash for more important things than FFXI. This is the cost of a movie and popcorn, and if you want to play so badly why not just pay the cost of a two-hour movie to play for only a couple of days at the end of the month? And, if you don't want to play that badly, then you can certainly wait until servers are up on the 2nd.

It's a frivolous entertainment expense regardless, but I never see people thinking this hard about other entertainment purchases. Something about MMO billing just seems to put everyone in the mood of trying to exact every drop of value possible for their purchase. I can't tell if MMOs somehow have a less financially-independent player base than most videogames, or if MMO players are just the type to begrudge every penny spent for some reason.

For me, personally, even in months where I barely play, $13 seems like such good value for the time I put in that I feel like I'm getting a deal. I imagine for most players, the money spent on the game ends up being pennies an hour.
#36 Apr 01 2010 at 7:53 PM Rating: Decent
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229 posts
ViciousBoss wrote:
Ok, so I reactivated my account on April 1st, 12-1am EST. I did it at that time for this very reason; hoping I wouldn't get charged for all of March. If I'm charged for March (which I shouldn't), am I going to have to contact them to get my money back? That's complete BS if they do...

Edited, Apr 1st 2010 5:28pm by ViciousBoss


What people are failing to understand is that SEs billing cycle does not match up to the month. If you activate before the 2nd of the month you will be double charged the following billing cycle. It happened to me once a long time ago. Talked to a rep. and that is what he relayed to me.
#37 Apr 01 2010 at 9:05 PM Rating: Good
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7,106 posts
Quote:
What people are failing to understand is that SEs billing cycle does not match up to the month. If you activate before the 2nd of the month you will be double charged the following billing cycle.

If you activate before the second of the month, then you activated the previous month, because activation becomes unavailable half an hour before the month ends. The reg server maintenance matches the end of the month exactly if you remember what time zone the billing is in.

There are even different server closures in each major region of the game, so that no one has to wonder whether it's the end of the month half a world away. It's not like someone in New York has to figure out what month it is in Abu Dhabi, just what month it is on the other side of the country.

It's clear that this still confuses some people, so perhaps SE should just take that half-an-hour overlap the maintenance already has, and extend it another two-and-a-half hours so that players on the east coast of the US aren't surprised when they fail to sneak in before the servers shut down.
#38 Apr 02 2010 at 2:36 AM Rating: Decent
ISystemXI wrote:
ViciousBoss wrote:
Ok, so I reactivated my account on April 1st, 12-1am EST. I did it at that time for this very reason; hoping I wouldn't get charged for all of March. If I'm charged for March (which I shouldn't), am I going to have to contact them to get my money back? That's complete BS if they do...

Edited, Apr 1st 2010 5:28pm by ViciousBoss


What people are failing to understand is that SEs billing cycle does not match up to the month. If you activate before the 2nd of the month you will be double charged the following billing cycle. It happened to me once a long time ago. Talked to a rep. and that is what he relayed to me.



Also, you won't be getting your money back under any circumstances. Their position is that it's your responsibility to read and understand how their billing cycle works (I think it's in the ToS), and however you get charged is how you get charged. If you make a mistake, their response is tough ****. And if you use your bank or credit card company to handle the dispute, their response is to ban you.


Even if the mistake is theirs, such as them triple-billing me on more than one occasion, you'll never see that money again.
#39 Apr 02 2010 at 4:27 AM Rating: Good
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1,434 posts
The registration server is ******** up with my account this time too -_-. Just got disconnected and it says I have no content IDs. My card is valid, damnit! My sister's account (that's on my card because hers isn't Verified by Visa) is still up and running just fine.
#40 Apr 02 2010 at 4:33 AM Rating: Decent
servers are up again and my account is good to go.
#41REDACTED, Posted: Feb 28 2011 at 7:36 PM, Rating: Sub-Default, (Expand Post) kinda true It depends on if you get a jerk and I mean something much harsher but I got billed 140 some dollars for one account no server transfer and was not reactivated that month I just got one huge *** bill they may have billed me for calling them but I was not informed when calling and did not see it on the site (not saying its not there) but 140$$ is stupid .... nuff said got visa on the line cuz I IM them online and they refused to credit this so I went above them I canceled that moment and called visa they put that (block on my account that its past due and credited the account with visa on the line doing all the talking all I had to say is how mare you charging me this amount for one account and no fees I'm aware of and he had nothing to say but "I will credit this for you" the bann was still on my account a month later I just called up and said you guys messed up and the employee left a msg and gave me a ticket number for the credit he removed the block but that was wayyyyy to much bs to go through and if you can avoid getting bs billing done to you DO IT FOR YOUR OWN SANITY! this was an extream case of 140$ it was around 157 with the monthly fee but I got about 140$ back this is the stuff that should not happen and all the extra billing I got that too seems like once a year there will be some kind of F**k up
#42 Feb 28 2011 at 7:44 PM Rating: Good
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Holy mother of #*$^*@*&.
#43 Mar 01 2011 at 3:01 AM Rating: Decent
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6,424 posts
What.
#44 Mar 01 2011 at 5:37 AM Rating: Decent
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1,257 posts
If you get lucky and slip between the different parts of the registration maitenance you can indeed reactivate without getting charged for the current month until next month. i've done it myself when fundage actually got that tight and/or payday was a few days after billing. For example, if registration maintenance begins at 12pst (and it does), and you reactivated at 4am pst, it should work. remember tho, this doesn't get you out of paying as you will have a double bill next month.
#45 Mar 01 2011 at 6:27 AM Rating: Decent
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OMG efff you SE you charged me for 30 days and it was only 28 day month wtf!. I kid I kid, I played for "free" for most of this month, at least until my new CC arrives and I get that double bill tomorrow or thursday or friday (or whenever the hell 2-4 weeks is).
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