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Yes, a linkshell mate and good friend had this happen to her, so I most definately dealing with this BS. As most anyone can tell you after a while its not about X job that you love so much or Y event that is so much fun...it's all the friends you make during your time here that keep 90% of people here. Take those friends out and this game will cease being fun.
Oh I've had my friends quit and banned too and what else. Sucks, but did I go on a personal crusade against SE? No.. Sucks that SE did it, but yeah I don't feel that much sympathy about people on the internet that it'd affect me (in the long term). "Because my friend that I don't even know in RL got banned, I'll never buy an SE product again!". It's thanks to FFXI that I met those great people in the first place, and we can still continue chatting outside of the game too.
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You bet your sweet *** it is justified. Do you pick up every hitch hiker you meet...probably not. As you are still here alive typing posts here I am going to assume you have never been hacked to death by a crazy murderous hitch hiker, but if you are like the rest of normal society, you don't pick up every hitch hiker you see and people are rightly justified to be fearful of doing so(even those like you who have yet to be killed by said crazed hitch hiker).
Internet analogies.. woot. I am always scared of dying in a car accident too. The chance is roughly the same as getting banned at some point.
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This is like saying "Which would you rather have, a punch in the face or a kick in the nuts?" Personally I would rather have none. It's not too much to ask for both a good game and good CS.t
So to you customer service is as important as the game itself? I respectfully disagree. It's more like saying "Which would you rather have, sore throat or have your kneecap crushed?". I can still play the game even without good CS, but will good CS be enough to make me play a bad game? I douuubt it.
Edited, Aug 2nd 2009 12:55pm by Hyanmen