uaewarrior wrote:
anyone else got his account back ?
No. Even just did another chat session again yesterday and the agent just told me my account is still going to be banned. Since they are telling me it was for irregular credit card activities, all I did was call to see what it was. If there was an irregular activity with my card, obviously it is a cause for concern. However, if there actually was then it would have affected my friend who's account is also on my card but is not banned. So this is obviously an issue. If there truly is a problem with my card and it was a bannable offense, then why am I banned and she is not? If there is no problem with my card, then why am I banned and she is not? Customer Service is too @#%^ing stupid to realize this blatantly obvious situation here and refuses to do anything about it.
Still, I am kind of sketchy that she got her account back this easily if she was banned for "irregular activity". I would like to see more proof before I actually believe it. Mostly because the irregular activity ban they are being a brick wall about and have admitted it was the hardest ban to get around. It has even been admitted to me by *SEVERAL* agents that if you are banned for RMT, you have a better chance of getting your account back which is a DIRECT violation of the ToS. Irregular credit card activites, or so they say, is not a direct violation of the ToS. But if this is true then congratulations to her.
Dracoth wrote:
2) How in the world can he be so positive that she won't encounter this again? Or anything like it? We don't know what causes it.
I was told this in May when I was banned for a chargeback that occurred in 2008. Mind you, it was a chargeback that I did not ask for and it was fully documented by customer support and I was told it would never hurt my account. Only in May I was still banned for it... you know, the following year. But he was right, I did not encounter that problem again... because I was banned in June for something "similar but an escalated version" is what the agent told me when he first described the ban. That and other evidence leads me to believe these waves of bannings were just that, waves of bannings. It sounded like each month they just ran a one time script to flag any and all accounts that met a certain type of criteria and ban them all at once, and then added that criteria to their ban bot to ban any accounts that flag for that activity in the future.
In May they made an automated script to flag every account that has ever had a chargeback and banned it. It was a one time deal, but that script remains in place for any accounts that have a chargeback in the future. In June they then did another wave of bannings on unknown criteria and called it "irregular credit card activities", and it sounds like nobody has actually been banned for this since June. Also, this is the *ONLY* case I have ever heard of that someone who was banned for the "irregular activities" that got their account back, which is why I am skeptical of it actually happening. In July it was the gardening bans and the RMT related activities. I even read somewhere in someone's chat session script that they were not planning on doing this every month, just a few times which leads me to believe they were doing it in preparation of the whole secured credit card bullsh*t.
They probably told her it won't happen again because that was a one time wave of bannings they did for that particular thing in June, and so far I've heard of nobody else being banned for "irregular activities" since then. Anyway, my 2 pennies.
Edited, Aug 11th 2009 10:53pm by Phallucy
