well yeah its recent enough, I thought after the aug 3rd update the banbot would be more lenient towards gardeners etc.
oh well
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Warning to Players SE is STILL Banning!Follow
ashikenshin wrote:
well yeah its recent enough, I thought after the aug 3rd update the banbot would be more lenient towards gardeners etc.
oh well
oh well
Banbot has achieved a state of sentience- It now offers cake before banning.
Quote:
For those customers that are receiving an unexpected LM-17 error code and were not notified by a GM previously that the account was being reviewed for termination, please use the Special Issue link above to contact support for expedited service.
Ok well I saw that and had brief hopes... thought maybe they figured out that clearly people are being banned that shouldn't have been so I opened up one of the "special" chat sessions to see what I could do... and:
Quote:
You have been connected to SEI POL Edgar A..
SEI POL Edgar A.: Hello, Phallucy, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Edgar A.: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
Phallucy: hello, I had a LM-17 error code on June 21, 2009
Phallucy: according to your site this was a special issue chat for people who have received an unexpected error code that were not previously notified by a GM that their account would be banned or come under investigation
Phallucy: this was unexpected because I was never notified by a GM that my account had any issues with it, I was just kicked off PlayOnline and when I tried to log back in I had received that error code
SEI POL Edgar A.: Ok, have you had a ban complaint filled out for your account before?
Phallucy: yes I did when I first found out I was banned but was never given any additional information on my account about why I was banned
Phallucy: I was just told it was for "irregular credit card activities" but I have had the same card on my account this whole year and have not had any payment problems whatsoever
Phallucy: I got in contact with a GM and was told the ban was not for disciplinary actions so I feel this ban is a mistake
SEI POL Edgar A.: If the ban complaint was filed and it has been passed the 1-3 week period I would say the account will remain banned if the GM department didn't send you an email letting you know it has been released.
Phallucy: I am unsure of what "irregular activity" occurred with my card
SEI POL Edgar A.: If your are looking for further detail I am pretty sure you have been told that is all we have for the report.
Phallucy: but I have been discussing this issue with others who have had the same problem on one of the premier sites Allakhazam and some people have said that they were allowed to send in a copy of their current card on the account and a photo ID to verify their identity and have been able to get around this ban
SEI POL Edgar A.: That would be a completely different reason for the ban.
SEI POL Edgar A.: If that was available for this account we would of already provided that info to you.
Phallucy: or some have been able to send some form of notarized proof of ownership of the account or something else
SEI POL Edgar A.: This issues was only to be reported Via Ban complaint only.
Phallucy: but what issue could it possibly be? I have had a clean payment history all this year and have had the same card, no chargebacks or even changed payment information
SEI POL Edgar A.: You are asking questions that I don't have the details to. I can only tell your Irregular credit card activity because that is all we see.
SEI POL Edgar A.: And if you have gotten that info multiple times that is the reason it wont change.
Phallucy: and all of a sudden I am told my account was flagged for irregular card activity, but my girlfriend's account is also on my credit card and her account is not banned
SEI POL Edgar A.: And I couldn't give you a reason why.
SEI POL Edgar A.: all I can say is you can not compare one account to another.
Phallucy: so if there were actually irregular activities with the card, her account would be banned too
Phallucy: but I have had clean payments all this year and 0 chargebacks, and the card is in my name not her's so it has to be a mistake
SEI POL Edgar A.: I would say that is true, but if here account was not flagged for what ever reason other than irregular activity then the information as to why your account is banned is not available.
Phallucy: which is why I am saying it has to be a mistake, her account and my account share the same billing information, yet I am banned for irregular card activities and she is not
SEI POL Edgar A.: Well this is the thing you are letting us know about it, but we don't have to tools to release any banned account for this issue on your account and only on your account.
Phallucy: neither of us have missed a payment, have a chargeback, and have had the same card all this year
SEI POL Edgar A.: That is why a ban complaint has been filed. Now if you haven't be respond to log back in By the GM department there is nothing more we can do for this account because it is still banned.
Phallucy: her account is still active right now
Phallucy: can't I send in proof of ownership of the card and a copy of my billing statements or something?
SEI POL Edgar A.: No because you have done all you can which is a ban complaint.
Phallucy: I have 0 payment issues with my card this year at all, and have not even changed my billing information
SEI POL Edgar A.: We are not speaking about her account at the moment. Its only your account that is being affected by this issue.
SEI POL Edgar A.: So now that a ban complaint has been filed previously there is nothing more that can be done for this account.
Phallucy: that is the problem, it is only my account that is banned and not her's
Phallucy: so obviously there is a mistake because if there was actually an irregular activity with my card, she would be banned too not just me
SEI POL Edgar A.: Right and for this account you have done all you can which is the ban complaint.
Phallucy: I just don't understand why any other MMO company would allow you to know why you are banned, and would work with you if you have been wrongfully banned
Phallucy: I have dealt with Blizzard customer service before and if there are problems with your account they notify you right away and actually work with you
Phallucy: with you guys you just say we're banned, don't give a reason, and even though it is clearly a mistake you don't care enough to help your customer
SEI POL Edgar A.: Sorry but we are not blizzard.
SEI POL Edgar A.: I can not comment on what other company's do.
SEI POL Edgar A.: So like I have stated you have done all you can regarding this account.
Phallucy: how would you feel if you were a customer of this company for several years and then you were banned one day and not told why?
Phallucy: and you know you've clearly done nothing wrong but you are not given an option to prove it?
Phallucy: you work in California, that is an at will employment state, it would be the same if you got fired today and your supervisor didn't tell you why
SEI POL Edgar A.: I would probably be mad, but there would be nothing that can be done because you have do what is necessary.
Phallucy: how would you feel if you got fired today if you had been working there for 5 years, with nothing more than "we heard you were doing something irregular with your job" but not told what or given a chance to prove it wrong?
Phallucy: it would be kind of ridiculous would it not?
SEI POL Edgar A.: Sure. But what you have done is all that can be done.
SEI POL Edgar A.: Phallucy, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
SEI POL Edgar A.: Thank you for visiting PlayOnline Chat support, Phallucy! Take care and hope to see you online!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
SEI POL Edgar A.: Hello, Phallucy, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Edgar A.: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
Phallucy: hello, I had a LM-17 error code on June 21, 2009
Phallucy: according to your site this was a special issue chat for people who have received an unexpected error code that were not previously notified by a GM that their account would be banned or come under investigation
Phallucy: this was unexpected because I was never notified by a GM that my account had any issues with it, I was just kicked off PlayOnline and when I tried to log back in I had received that error code
SEI POL Edgar A.: Ok, have you had a ban complaint filled out for your account before?
Phallucy: yes I did when I first found out I was banned but was never given any additional information on my account about why I was banned
Phallucy: I was just told it was for "irregular credit card activities" but I have had the same card on my account this whole year and have not had any payment problems whatsoever
Phallucy: I got in contact with a GM and was told the ban was not for disciplinary actions so I feel this ban is a mistake
SEI POL Edgar A.: If the ban complaint was filed and it has been passed the 1-3 week period I would say the account will remain banned if the GM department didn't send you an email letting you know it has been released.
Phallucy: I am unsure of what "irregular activity" occurred with my card
SEI POL Edgar A.: If your are looking for further detail I am pretty sure you have been told that is all we have for the report.
Phallucy: but I have been discussing this issue with others who have had the same problem on one of the premier sites Allakhazam and some people have said that they were allowed to send in a copy of their current card on the account and a photo ID to verify their identity and have been able to get around this ban
SEI POL Edgar A.: That would be a completely different reason for the ban.
SEI POL Edgar A.: If that was available for this account we would of already provided that info to you.
Phallucy: or some have been able to send some form of notarized proof of ownership of the account or something else
SEI POL Edgar A.: This issues was only to be reported Via Ban complaint only.
Phallucy: but what issue could it possibly be? I have had a clean payment history all this year and have had the same card, no chargebacks or even changed payment information
SEI POL Edgar A.: You are asking questions that I don't have the details to. I can only tell your Irregular credit card activity because that is all we see.
SEI POL Edgar A.: And if you have gotten that info multiple times that is the reason it wont change.
Phallucy: and all of a sudden I am told my account was flagged for irregular card activity, but my girlfriend's account is also on my credit card and her account is not banned
SEI POL Edgar A.: And I couldn't give you a reason why.
SEI POL Edgar A.: all I can say is you can not compare one account to another.
Phallucy: so if there were actually irregular activities with the card, her account would be banned too
Phallucy: but I have had clean payments all this year and 0 chargebacks, and the card is in my name not her's so it has to be a mistake
SEI POL Edgar A.: I would say that is true, but if here account was not flagged for what ever reason other than irregular activity then the information as to why your account is banned is not available.
Phallucy: which is why I am saying it has to be a mistake, her account and my account share the same billing information, yet I am banned for irregular card activities and she is not
SEI POL Edgar A.: Well this is the thing you are letting us know about it, but we don't have to tools to release any banned account for this issue on your account and only on your account.
Phallucy: neither of us have missed a payment, have a chargeback, and have had the same card all this year
SEI POL Edgar A.: That is why a ban complaint has been filed. Now if you haven't be respond to log back in By the GM department there is nothing more we can do for this account because it is still banned.
Phallucy: her account is still active right now
Phallucy: can't I send in proof of ownership of the card and a copy of my billing statements or something?
SEI POL Edgar A.: No because you have done all you can which is a ban complaint.
Phallucy: I have 0 payment issues with my card this year at all, and have not even changed my billing information
SEI POL Edgar A.: We are not speaking about her account at the moment. Its only your account that is being affected by this issue.
SEI POL Edgar A.: So now that a ban complaint has been filed previously there is nothing more that can be done for this account.
Phallucy: that is the problem, it is only my account that is banned and not her's
Phallucy: so obviously there is a mistake because if there was actually an irregular activity with my card, she would be banned too not just me
SEI POL Edgar A.: Right and for this account you have done all you can which is the ban complaint.
Phallucy: I just don't understand why any other MMO company would allow you to know why you are banned, and would work with you if you have been wrongfully banned
Phallucy: I have dealt with Blizzard customer service before and if there are problems with your account they notify you right away and actually work with you
Phallucy: with you guys you just say we're banned, don't give a reason, and even though it is clearly a mistake you don't care enough to help your customer
SEI POL Edgar A.: Sorry but we are not blizzard.
SEI POL Edgar A.: I can not comment on what other company's do.
SEI POL Edgar A.: So like I have stated you have done all you can regarding this account.
Phallucy: how would you feel if you were a customer of this company for several years and then you were banned one day and not told why?
Phallucy: and you know you've clearly done nothing wrong but you are not given an option to prove it?
Phallucy: you work in California, that is an at will employment state, it would be the same if you got fired today and your supervisor didn't tell you why
SEI POL Edgar A.: I would probably be mad, but there would be nothing that can be done because you have do what is necessary.
Phallucy: how would you feel if you got fired today if you had been working there for 5 years, with nothing more than "we heard you were doing something irregular with your job" but not told what or given a chance to prove it wrong?
Phallucy: it would be kind of ridiculous would it not?
SEI POL Edgar A.: Sure. But what you have done is all that can be done.
SEI POL Edgar A.: Phallucy, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
SEI POL Edgar A.: Thank you for visiting PlayOnline Chat support, Phallucy! Take care and hope to see you online!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
So I pointed out that my friend's account is on the same card as mine, and yet her account is still active and mine is banned. So using common sense, if I were banned for "irregular credit card activity" then she would be banned too right? Of course, since we both use the same card any activity with that card would affect us both. I don't understand how it would magically just affect me. I have had clean payments and no chargebacks this year, and I have had the same billing information all this year as well. So how could I possibly be flagged for something and she could not, and what could I possibly have been flagged for? He could not tell me. Nobody can. Why? Because clearly there is no reason for it, I have done nothing wrong. I don't understand how some customers are given other options to settle their account and all I'm allowed to do is file a ban complaint that I have no proof of ever getting filed, and defend myself against accusations I have no knowledge about. He booted me from the chat session before I was done talking to him. At this point, I finally give up. There apparently is no appealing or getting my account back. Clearly there is an issue here and common sense would suggest it. SE can go f*ck itself.
Scholar
36 posts
:( Phallacy,
I'm so sorry. I can't believe that SE is so stupid.... just stupid. Common sense seems to be a lost cause with SE.
I'm so sorry. I can't believe that SE is so stupid.... just stupid. Common sense seems to be a lost cause with SE.
Squidgee wrote:
:( Phallacy,
I'm so sorry. I can't believe that SE is so stupid.... just stupid. Common sense seems to be a lost cause with SE.
I'm so sorry. I can't believe that SE is so stupid.... just stupid. Common sense seems to be a lost cause with SE.
Yep, nothing gets fixed as long as the operational phrase is "If it were wrong it wouldn't have happened"
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
9 posts
My friend have the same problem, no chargeback or anything, just "irregular activity". We tried to contact POL support chat many times, but we always get the same answer, just like Phallucy.
I'm not sure if we going to be ignored or the problem will be solved. I canceled my account and there is no plan for reactivation as long as this problem still exist.
But it's SE, there is always problems always customers will be treated unfairly :S
I'm not sure if we going to be ignored or the problem will be solved. I canceled my account and there is no plan for reactivation as long as this problem still exist.
But it's SE, there is always problems always customers will be treated unfairly :S
Phallucy ; ;... I search for your posts hoping to hear good news for you on a daily basis...
The part about "we're not blizzard" pissed me off...
So many accounts destroyed... Its so depressing.
The part about "we're not blizzard" pissed me off...
So many accounts destroyed... Its so depressing.
#284REDACTED,
Posted: Aug 07 2009 at 5:00 PM, Rating: Sub-Default, (Expand Post) 1: Are you trying to fool yourself? Everyone who said they got banned for gardening had almost an entire if not multiple accounts for gardening and npcing wildgrass. They said it.
MclarenTAGPorsche wrote:
1: Are you trying to fool yourself? Everyone who said they got banned for gardening had almost an entire if not multiple accounts for gardening and npcing wildgrass. They said it.
2: SE cant investigate each case no matter if thats good or bad. They dont have the amount of ppl needed or time, or care for this. I'm not from SE.
4: You don't seem to know the logic behind avatar runs for money. Good, you won't get banned for that.
5: Dupes, exploits, speed hacks, teleport hacks, who cares if they are botting a HNM or adding 400k each 2 weeks in economy without any human interaction by pressing the check plants button each 2 days whatever, each one of you adds 400k to economy and helps inflation on everything. Your lack of imagination to make gil besides using real monel on more slots for mules hurts so many more ppl.
But you don't care also. It's your CC. either if you are buying gil or slots to make gil with real money, its up to you, isnt it?
Funny though that the one that removed my answer to this JOKE of situation (exploiters complaining they got banned) pretends to be like Tom Cruise and actually looks like a deformed version of Goose.
2: SE cant investigate each case no matter if thats good or bad. They dont have the amount of ppl needed or time, or care for this. I'm not from SE.
4: You don't seem to know the logic behind avatar runs for money. Good, you won't get banned for that.
5: Dupes, exploits, speed hacks, teleport hacks, who cares if they are botting a HNM or adding 400k each 2 weeks in economy without any human interaction by pressing the check plants button each 2 days whatever, each one of you adds 400k to economy and helps inflation on everything. Your lack of imagination to make gil besides using real monel on more slots for mules hurts so many more ppl.
But you don't care also. It's your CC. either if you are buying gil or slots to make gil with real money, its up to you, isnt it?
Funny though that the one that removed my answer to this JOKE of situation (exploiters complaining they got banned) pretends to be like Tom Cruise and actually looks like a deformed version of Goose.
I'm going to take a guess here that you're replying to me, though in the future you may want to add a quote so that's less confusing, especially if there are multiple days between posts.
1: I assure you I'm not trying to fool myself; what would that gain me? It doesn't even sound like fun. "Everyone" is a fallacious statement, you can't possibly know what "everyone" who was banned for gardening was doing on their account(s), claiming otherwise would be claiming omniscience and I don't think you're quite there yet. Furthermore, let's say hypothetically I have 4 mules that I use for gardening/muling/AHing in cities, that means that 80% of my account is being used for gardening (1 main char), well that's most.. so I guess you've got me there. As for additional accounts, let's say my family or girlfriend also plays and I'm paying for their accounts, and for kicks I add a mule to each one to help with my gardening needs (hey it's still only an extra $1 a month and I don't have to log to check them).. so that's multiple accounts? Hmm.. Ok.
2: SE certainly doesn't have the care to do investigations, I can't argue with you there. However, when the STF was introduced, they did state that they were investigating on a case-by-case basis to help ensure that the team's actions were correct. So either they were lying, or their policy has changed.. Personally I'd put my money on the latter.
3 is for squares apparently
4: I do understand the logic behind regular avatar runs. However, your point of contention here seemed to be that legitimate players were using 6 accounts to do avatar runs and I'm saying that this is extremely unlikely. Most people who own more than one account have 2, 2 is all you need to kill an avatar that isn't Fenrir easily, and paying for 6 accounts just to add a little more gil for this isn't something a legit player is likely to do. Also don't worry about things I'll get banned for, as my signature clearly (in block caps) states, I'm retired and therefore I won't be banned for anything. Cool huh.
5: I'm with you, cheaters deserve to lose their work, but we're not talking about cheaters here, we're talking about real people like you and me who woke up one morning (or got d/c'd and logged back in) and found they were banned, who then discovered some cryptic reason for it from SE with no further explanation and no hope of recovery. Do I think that 100% of the people who were banned by the STF were legit? No, odds are good that they got some real RMT with their normal bannings, they have every month since their inception. Do I think there were a whole bunch of people banned by the STF that WERE legit? Yes.. yes I do.
I'm afraid I don't understand the Top Gun reference here. First off, nobody deleted your post, it's still up there at sub-default so the normal alla filters pass it up, that's how I figured out you were talking to me. Second.. Tom Cruise? Really? So the person who deleted (didn't happen) your post tried to look like a crazy scientologist but ended up looking like someone who ended the movie by crushing his head against a fighter canopy.. Classy.
EDIT: Btw, this is a civilized discussion, we're civilized people, let's refrain from personal attacks or assumptions about the other people in the discussion. If you feel that I buy gil (retired rememeber) let me assure you that you're mistaken, and I'd also ask that you not jump to conclusions about people you don't know.
Edited, Aug 7th 2009 9:03pm by Callinon
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
14 posts
Phallucy wrote:
"irregular credit card activity"
To me, "irregular credit card activity" sounds like somebody may be fraudulently using your credit card or identity to access services offered by Square-Enix. Credit card fraud, and identity theft are crimes.
Square-Enix won't explain what "irregular credit card activity" means, and it worries me that it could be that somebody has stolen their payment database and exposed all of our personal data (including credit card information). It could mean nothing, but because Square-Enix won't explain it, we as good consumers, should try to protect ourselves and our personal data. The following steps can be used to protect yourself should you feel your personal data (including credit card information) may be at risk from the "irregular credit card activity" discovered by Square-Enix.
1, Call the police and report a possible case of identity theft and credit card fraud. Tell them that "irregular credit card activity" was discovered by Square-Enix, they have stopped doing business with you because of it. They won't tell you if fraudulent charges were made, or even tell you what "irregular credit card activity" means. Make sure you give the police all the details of who you talked to at Square-Enix, when you talked to them and what was said. Mention that you don't know the total dollar amount in question because Square-Enix won't provide you information, but you are worried.
2. Call your state Attorney Generals office and file a report of possible identity theft and credit card fraud. Tell them that "irregular credit card activity" was discovered by Square-Enix, they have stopped doing business with you because of it. Explain that you're trying to figure out what exactly happened, that Square-Enix refuses to provide any details, including even telling you what "irregular credit card activity" means. Make sure you tell them you're worried about your credit, your identity and perhaps your safety if you are that concerned.
3. Call your local FBI office and report a possible case of identity theft and credit card fraud. Tell them that "irregular credit card activity" was discovered by Square-Enix, they have stopped doing business with you because of it. Make sure you give the FBI all the details of who you talked to at Square-Enix, and that they refused to even explain what "irregular credit card activity" means. Make sure you tell them you're worried about your credit, your personal data and perhaps your safety because of this incident. You don't know how serious this issue is, because Square-Enix won't provide details.
4. Call your local Secret Service office and report a possible case of credit card fraud (yes, the secret service is tasked with credit card investigations). Tell them that "irregular credit card activity" was discovered by Square-Enix, they have stopped doing business with you because of it. Make sure you give them all the details of who you talked to at Square-Enix, and you are worried that a huge data breach of credit card information may have occurred resulting in your credit card (and personal data) being exposed. You don't know how serious this issue is, because Square-Enix won't provide details.
5. Call your bank and or credit card company and ask them if they can help you. A merchant (Square-Enix) is refusing to do business with you because of "irregular credit card activity", but won't explain what it means or why.
While, I don't expect this to do anything to get your account back, I do expect you to be able to get answers as to what "irregular credit card activity" means, and why your account was banned.
If Square-Enix doesn't want to communicate with it's customers, it's time we do everything we can to do show them the error of their ways. This may seem extreme, but "irregular credit card activity" has very serious implications and could impact your future ability to get a car, house or even job if your identity really has been stolen.
*Edit: the text in the above are examples only, and you should explain things that fit your situation. I know how hard it is to have fraudulent charges reversed or removed, and "irregular credit card activity" is usually the first indication of a much larger problem
Edited, Aug 7th 2009 11:58pm by Weltschmerz
MclarenTAGPorsche wrote:
4: You don't seem to know the logic behind avatar runs for money. Good, you won't get banned for that.
I hope you're not serious about this one... It's why my brother got banned. Doing avatar runs every day and using the gil to purchase HQ staves got him the swift ban of SE. Nice try, though.
Weltschmerz wrote:
Phallucy wrote:
"irregular credit card activity"
Whole bunch of stuff
This is crazy enough to work.
While I'm ... 99% certain there's been no identity theft or credit fraud in this situation, it's certainly a plausible claim given the context and vagueness of "irregular credit card activity" and I think it'd be fascinating to see the results of these actions
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
Dracoth wrote:
MclarenTAGPorsche wrote:
4: You don't seem to know the logic behind avatar runs for money. Good, you won't get banned for that.
I hope you're not serious about this one... It's why my brother got banned. Doing avatar runs every day and using the gil to purchase HQ staves got him the swift ban of SE. Nice try, though.
For the record, was your brother using six separate accounts to do this?
I had a few friends suggest this to me as a way of making money and we had the job makeup to do it, unfortunately we didn't have the consistent free time to try... or maybe that's fortunate >.>
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
Honestly speaking, it was six characters going once a day and two of them going an additional time. Most of the time, it was three people running two accounts each, but on rare occasions, he'd run four of them. What he probably got flagged for was giving the 60k reward from 5 of the accounts onto the one who got banned. However, it WAS doing the avatars that they him banned him for.
Edit: Minor grammatical issue.
Edited, Aug 7th 2009 10:14pm by Dracoth
Edit: Minor grammatical issue.
Edited, Aug 7th 2009 10:14pm by Dracoth
11 posts
I called SE earlier today and was informed by the rep that I spoke to that I had no prior disciplinary strikes against my account and that they had found "irregular credit card activity" on my account. Is a guy asking his dear old Grandmother to use her card really that terrible? Seems to me SE has become SO FANATIC with catching RMTs that they've started a virtual Salem Witch Trial and will stop at nothing until every server is purged of RMTs. News Flash SE, every game has RMTs, they're an unfixable problem. Yes, of course, the problem can be kept at a minimum but it will never truly be reduced to 0. I work at GameStop and have stopped a handful of people from buying FFXI as their MMO of choice based on the explanation of SE's horrid Customer Service. SE needs to wake up and understand that if in fact they are trying to kill FFXI to pave the road for FFXIV, that road will be paved with a foundation made up of nothing more than ill feelings and bad memories of the company. I've given up trying to call SE and make them realize that like myself, tons of legitimate players are being banned each day because of their obsession with catching RMTs. They refuse to listen to reason and only rudely tell me that they alone have the right to deem a player as legitimate or not. I swear a piece done by G4 about SE's terrible Customer Service would be absolutely amazing. Until then, SE will keep on digging itself into a deeper and deeper hole. Square Enix, thou shalt die.
Just posted the editorial on the G4TV forums, since they love to shoot down SE and FFXI...let's see what comes out of this >.>
http://forums.g4tv.com/showthread.php?t=131377
There's the link lol
http://forums.g4tv.com/showthread.php?t=131377
There's the link lol
Quote:
Seems to me SE has become SO FANATIC with catching RMTs that they've started a virtual Salem Witch Trial and will stop at nothing until every server is purged of RMTs players.
ftfy
11 posts
haha yes they wanna purge the servers of players my bad lol thank you =)
Scholar
22 posts
Well with all that was said and done, I really have a hard time with the fact that SE or POL have not responded to anything, nothing, nada.........
Ironically, Microsoft sent me a survey to complete, so i was at work and nothing to do and I completed it. LOL, it was mainly about what I liked and didn't like about hardware, software etc...company customer service. O I had a field day with SE/POL, When it came time to do the negative aspects of customer service, they asked for specific situations, I gave them ones including what company and game. Won't help anything but made me feel better.
I don't even sign on anymore, because unless something changes by March 2010, I won't be playing so why continue...just be harder on me in March.
Since it is SE, won't the same cc problems be there with FF14, guess i won't be playing that either.
Ironically, Microsoft sent me a survey to complete, so i was at work and nothing to do and I completed it. LOL, it was mainly about what I liked and didn't like about hardware, software etc...company customer service. O I had a field day with SE/POL, When it came time to do the negative aspects of customer service, they asked for specific situations, I gave them ones including what company and game. Won't help anything but made me feel better.
I don't even sign on anymore, because unless something changes by March 2010, I won't be playing so why continue...just be harder on me in March.
Since it is SE, won't the same cc problems be there with FF14, guess i won't be playing that either.
Has anyone been banned that plays on 360 or PS2 with the ******** Irregular Credit Card Activity line?
11 posts
Yes, I played FFXI on the Xbox360, got the cc chargeback email, and was banned for it.
Just an update, as yet I've still had no response from SE regarding my Subject Address Request under the data protection act.
Times running out!
Times running out!
Looked at my statement today, and found a charge for 27.95 on the account that was banned. Requested a refund and they are doing it.
Just a heads up everyone needs to check their card statements, if you were charged for the month you were banned, you can get your money back.
Just a heads up everyone needs to check their card statements, if you were charged for the month you were banned, you can get your money back.
9 posts
My friend today decided to try the POL support center and check again about the status of her account and she forwarded me the following
SEI POL Stephen H: The account is now fully verified.
SEI POL Stephen H: Okay the ban has now been reversed.
Customer: do you mean I can log-in now?
SEI POL Stephen H: You should be able to log in now.
SEI POL Stephen H: Are there any other issues I can assist you with right now, ?
Customer: kk thanks, but what was the problem ? so I can avoid it in the future.
SEI POL Stephen H: I am not at liberty to discuss the exact details of the ban.
SEI POL Stephen H: It was flagged for irregular activity and it has now been reversed.
SEI POL Stephen H: You should not encounter an issue like this again.
At least the account is active now, but still have no idea what was the problem. We have not yet checked the account thou, but I guess its active.
anyone else got his account back ?
Quote:
SEI POL Stephen H: The account is now fully verified.
SEI POL Stephen H: Okay the ban has now been reversed.
Customer: do you mean I can log-in now?
SEI POL Stephen H: You should be able to log in now.
SEI POL Stephen H: Are there any other issues I can assist you with right now, ?
Customer: kk thanks, but what was the problem ? so I can avoid it in the future.
SEI POL Stephen H: I am not at liberty to discuss the exact details of the ban.
SEI POL Stephen H: It was flagged for irregular activity and it has now been reversed.
SEI POL Stephen H: You should not encounter an issue like this again.
At least the account is active now, but still have no idea what was the problem. We have not yet checked the account thou, but I guess its active.
anyone else got his account back ?
Congratulations to your friend! Best wishes in the game if it's true!
This part REALLY bothers me.
1) How in the world can we be expected to avoid the "automated" ban system if we don't know what it's looking for? I don't agree that an acceptable answer is just so RMT can't find ways to avoid it.
2) How in the world can he be so positive that she won't encounter this again? Or anything like it? We don't know what causes it.
3) They need to create a process so that we can appeal these decisions and track the progress as it's being made. A simple tracking number we can punch into a website would work.
I'm still not coming back until they finally admit to the problem. Reinstating accounts is great for those who get them back, but failure to acknowledge the issue and some form of apology over it will continue to keep me from playing this game. Or any of their other MMOs.
Quote:
SEI POL Stephen H: It was flagged for irregular activity and it has now been reversed.
SEI POL Stephen H: You should not encounter an issue like this again.
SEI POL Stephen H: You should not encounter an issue like this again.
1) How in the world can we be expected to avoid the "automated" ban system if we don't know what it's looking for? I don't agree that an acceptable answer is just so RMT can't find ways to avoid it.
2) How in the world can he be so positive that she won't encounter this again? Or anything like it? We don't know what causes it.
3) They need to create a process so that we can appeal these decisions and track the progress as it's being made. A simple tracking number we can punch into a website would work.
I'm still not coming back until they finally admit to the problem. Reinstating accounts is great for those who get them back, but failure to acknowledge the issue and some form of apology over it will continue to keep me from playing this game. Or any of their other MMOs.
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