I thought I'd give an update on reactivating my old character to maybe give others an idea of what they may have to go through themselves ^^ First of all, I'd like to point out that I couldn't remember my old PlayOnline ID or password and I do not have my old registration codes (I played on the ps2 and 360). I retired back in 2008.
After I posted here several weeks ago, the itch to play got the best of me ^^ I downloaded the Abyssea Ultimate Collection, got a new PlayOnline ID, linked everything to SE, got rolling on a new Content ID, and finally started a new character. This process took about a week, but that's because I had other commitments going on. I was wondering still if I could reactivate my old toon, but I hadn't really tried yet. I looked around for any pertinent information that I could find on forums, SE's Customer Support page, etc.. This led me to several online chats with SE's customer service reps (all of this is available when logged into SE). I originally tried to start this process over the weekend but was dismayed to find out that the online customer service chats are closed on weekends...oh well. That following Monday I was able to chat with a rep and explained to them my situation...
Though I didn't have any of my previous codes, id's, or anything available they were still able to find my old account and character by using my old address and CC information from when I started originally playing. I've moved several times since then, so coming up with the exact address was a bit of a pain, and I didn't have the same phone#, but because it was still linked to the same email I had before I was able to get down to the last form of ID that was needed - a faxed copy of a legal form of identification, my driver's license. They did tell me though that they saw my toon's name on their screen, so it was possible to reactivate (win!).
I thought, "Well, I've come this far, why not give this a shot." I made a color copy of my driver's license and faxed it to SE with the customer service ticket # I got from when I chatted with the rep. Later, after I got back from Kinko's, I started another chat with another rep to get the ball rolling again. It turns out the processing time for faxes is 2 business days. I did this last Friday...so I had to wait until yesterday to check if they got the fax and if I could finally get my toon back. Well, they found my fax but said it was unreadable...apparently you can't really send them colored faxes (who knew). My options were A) resend the fax as a black/white copy (without the certainty that it'd come across appropriately) or B) send them a copy of my driver's license to their CA address on Sepulveda (sp?) Blvd by mail and wait 2 days after they get it to process it (so basically a week to be sure). The second option made me a bit uncomfortable, so I went with Option A. I sent them another fax this morning with a black/white copy of my license along with the original customer service ticket # I had...now I get to wait until Friday (probably around 6pm my time) to see if this worked or not...
What drives me is the knowledge that my old toon, Pyras, still exists - he's getting closer and closer to my reach. I feel like I've been a good circus dog, jumping through my many hoops, over the past 1 1/2 weeks, so it's bound to work...right? I guess we'll see on Friday.
I have to admit though - playing on my new toon has been fun. I can see how starting from scratch is a very daunting task; I've been soloing when I can but now I'm concerned that I won't be able to find a party to help me get my subjob quest done (I'm almost to 18...I think that's the prerequisite, if memory serves). Not having gil is also very scary; I'm looking at ffxiah to see what's selling these days and what I can access around Windy. However, just for fun I ran to Jeuno to see if I could still get a lowbee toon there w/o getting aggro - and sure enough, I was able to do it ^^ It's small things like that, the little victories, that shaped my toon back in the day. That's what is driving me to continue trying to get Pyras back. If all things work out how I'd like them to I may keep my new toon as a mule, if that would be even possible.
I'm hopeful that I'll be able to post here again this weekend saying how much fun it is having Pyras back, nuking the butts off of mobs and trying out/learning how to live in the age of Abyssea. We'll see ^^ I know this was a drawn-out post but if it helps someone out then that will suffice.
*cheers*