Account Help/ PoL Support Fails In This Situation ThreadFollow

OP:

Enough is enough. You can't expect alot from anyone when you didn't do the right thing yourself. Quit blaming others and own up to the mistakes you made. Don't give false info. Keep up with your information. Have some self-accountability.

As someone who has had to deal with POL customer support over account compromisation twice, I know the frustrations you are experiencing quite well. I do not blame anyone but myself for not being careful enough with mt account info and getting compromised. Even when there was a situation when POLCS home site was the site that hacked my info....I still know I should have been more careful.

I will give you props, however. You are a prime example to the masses of just what not to do and how not to behave when you need help.

No one wants to help someone who complains about the help they receive.



edit:typos suck

Edited, Sep 11th 2008 7:07pm by Leut

Wait one moment while you are being connected. To better assist you, please have the following information ready:
PlayOnline ID,
Full name on the account,
Date of birth,
PlayOnline registration code,
First 4 and last 4 digits of the CC.

After hours of waiting...:

You have been connected to SEI POL Edgar A..
SEI POL Edgar A.: Hello, Brian, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Edgar A.: How Can I help you?
Brian X: Hello?
Brian X: Someone actually answered?
SEI POL Edgar A.: How Can I help you?
Brian X: Can I send you links? I made a thread on Allakazam where I have been posting what I have been going through, are you allowed to read or do you not have the time?
SEI POL Edgar A.: No I Cant sorry.
Brian X: Is that what your supervisor said?
Brian X: Took a while to respond.
Brian X: Ok, well I guess I'll post some quotes, if that is ok with you.
SEI POL Edgar A.: What's the issue?
Brian X: Well Edgar, I bought FFXI for Xbox 360 in August of 2006, and registered. Then I stopped playing FFXI in May of 2007. I just recently tried to come back and play because some real life friends just picked up FFXI and are playing now and I want to play with them.
Brian X: I have lost my exact playonline ID and password and so I can therefore not login anymore.
Brian X: How did I do this you say? I had everything written down on a piece of paper and uninstalled FFXI from my 20GB Xbox 360 HDD so I could add beta's at the time for other games because I didnt have enough harddrive space for them. One of my family members through away the piece of paper that I had all the information on and so now I cant login.
SEI POL Edgar A.: Do you remember the first 4 and last 4 of the Credit card on file I can try to pull up the account with that information
Brian X: And this is the problem, when I created my account (FFXI was my first MMO) I put 4 random numbers in the beggining of my address and it's been so long since I've played and I dont have my info sheet anymore I cant give the exact address I put down when I registered because of it.
Brian X: Yes I do.
Brian X: Here: XXXX XXXX
Brian X: Those are the first four and last four.
SEI POL Edgar A.: Brian, please hold while I look into your issue.
Brian X: Ok Edgar.
Brian X: Essentially: All I want to do is play with my friends on the account I have had for over 2 years for a game that isnt that isnt even that popular (for an MMO that is). I have been paying monthly ever since I registered and even when I was not playing for a year and a half. Never had I ever done anything illegal in the game and I have always followed the rules and played just like any expected person is supposed to. I have always been nice and pol
Brian X: I have always been nice and polite to everyone I met who was the same in-game and out of game too. Is this really too much for me to ask for? =/
SEI POL Edgar A.: That Card is not pulling up any accounts?
Brian X: That is a quote from the thread...
Brian X: Huh?
Brian X: XXXX XXXX isnt working?
SEI POL Edgar A.: What information on the account do you have?
Brian X: Everything except for 4 numbers I made up when I registered 2 years ago.
SEI POL Edgar A.: Nevermind what is your full name?
Brian X: XXXX X XXXX
Brian X: You there Edgar?
SEI POL Edgar A.: Yeah one second
Brian X: Ok
SEI POL Edgar A.: Now I Need this information to give you you're ID and Password.

Birthdate
Complete Mailing Address
PlayOnline Registration Code
Brian X: Another quote just so you can more understand things from my perspective: "My account does not have any level 75 jobs (the highest I had was a 57 RDM), very little gil, no expensive gear, and about 24 days or so worth of playing time. I dont see why a hacker would want my account anyways besides perhaps charging me monthly for playing?
Brian X: Ok
Brian X: XXXX XXXX XXXX
Brian X: You want the last 4 of the PoL Reg Code?
SEI POL Edgar A.: Yes Please.
Brian X: Okies
Brian X: XXXX
SEI POL Edgar A.: Complete Mailing Address please.
Brian X: Address: xxxx xxxx xxxx.
SEI POL Edgar A.: I need the numbers city state and zip
Brian X: Need any of the other registration codes?
Brian X: City: XXXX State: XXXX Zip: XXXX
SEI POL Edgar A.: No that's ok.
SEI POL Edgar A.: I do need the street number though.
Brian X: XXth Ave
SEI POL Edgar A.: Street Number please.
Brian X: That is. (@_@)
Brian X: XXth Ave is the street number.
SEI POL Edgar A.: Excuse me sorry I need the house number.
Brian X: Did you not read what I posted Edgar?
Brian X: Have you not been paying any attention? =/
SEI POL Edgar A.: Address: xxxx xxth Ave. this is what you gave me
SEI POL Edgar A.: I need the numbers before NE
Brian X: Correct, and did you read anything else I have been saying? You appear as if you just skipped over what I have been saying.
Brian X: Please read instead of just asking for the specific info, it is rude to the customer in this case. ^.^
Currently experiencing network delays, one moment please....
Network connection re-established.
Brian X: You there?
Brian X: Talking to someone or something?
SEI POL Edgar A.: Yeah im here but at a part of verification to proceed I need those numbers.
Brian X: Right, and did you read what I posted above? -.-
SEI POL Edgar A.: Yes
Brian X: If I knew them I would give them to you instantly, believe me.
SEI POL Edgar A.: Yeah I can not go on without that info that's why im still asking for them
Brian X: Why cant you go on?
Brian X: Is there anything else I can give you regarding info? Character level or anything?
SEI POL Edgar A.: its part of the verification with out that information I cannot proceed
Brian X: Can you help, please.
SEI POL Edgar A.: Nope
Brian X: Is that how the computer program works?
Brian X: So you cant help me get my account back because I forgot 4 numbers I used when I registered and yet you dont have any other ways for me to verify it is my account? :(
SEI POL Edgar A.: yes sorry.
Brian X: So by me not having 4 numbers what does it make me look like?
Brian X: A hacker because of it?
Brian X: Why would you need these 4 numbres so badly? Seriously.
SEI POL Edgar A.: No not saying that I just need it to be verified that's all
Brian X: numbers*
SEI POL Edgar A.: Yeah.
Brian X: Right so why do you need 4 numbers so badly? What is the reason behind this?
Brian X: I cant think of a logical reason. Please inform me with one.
Brian X: :)
SEI POL Edgar A.: Policy just doing my job.
Brian X: "All I want to do is play with my friends on the account I have had for over 2 years for a game that isnt that isnt even that popular (for an MMO that is)"
Brian X: I thought policy was to help the customer edgar. That is why I am chatting with "customer support". Hence the title.
Brian X: Edgar*
Brian X: If I cant get my account back you guys will be losting 12.95 a month which is goes against what a business is made for in the 1st place.
Brian X: losing*
Brian X: *sigh*
Brian X: *facepalms*
Brian X: I just want my account back, and I feel you guys arnt helping me. :(
Brian X: It isnt that much to ask for, really.
SEI POL Edgar A.: Sorry Full Verification Required.
Brian X: Says who? Please provide proof.
Brian X: =/
Brian X: Did God tell you this?
Brian X: /joke
Brian X: Can you please just effing help me!? This isnt helping customers. This is driving away customers Edgar. (in this situation)
SEI POL Edgar A.: From previous records it have been requested from a supervisor.
SEI POL Edgar A.: If you do not have that information I will ask you please contact us back when you do receive those numbers.
Brian X: Good so you guys do provide previous records. So which supervisor requested this and what is his logical reasoning behind that? Please tell.
Brian X: If you guys cant help me Edgar, then I am just going to cancel my account and never play again. Simple as that. You guys are making this a bigger deal than you should and it is quite offending to be honest with you.
SEI POL Edgar A.: Brian, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Brian X: So please tell me how I can cancel my account and not get billed when I am not able to effin play!
SEI POL Edgar A.: Thank you for contacting the PlayOnline Information Center. Please try back during our regular business hours. Our hours are Monday - Friday 9:00AM to 6:00PM PST.
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

Can any of you link or quote where in the "policy" it says I have to have exactly every piece of information for my account to be verified?

Thanks.

Wow. Way to be there, bub. Being a douche to someone that's assisting you more than you are assisting them? He was doing his job. He doesn't need to sift through all your meandering excess information which has nothing to do with him attempting to help a customer that cannot help themselves.

Please stop feeding the trolls. This idiot needs no further help from us.

OP, I suggest you cancel your Content IDs like you should have done in the first place rather than ******** that you were continually charged for something you were no longer using, and do not come back to this game.

SEI shall reserve the right in its sole discretion to revoke or suspend your PlayOnline user account and your ability to use PlayOnline at any time without prior notice to you, particularly but not limited to if SEI should determine (in its sole discretion) or should reasonably believe that you are responsible for, or have participated in, any of the following (collectively, "Prohibited Activities"):
(a) Providing any false name, address or other registration information to SEI;