Keylog Attack ~How My Story Ended~Follow

I think a good scripter could make Windower do a /tell all, or /tell area.

Anyways, that thing can really be broken on the wrong hands.

Windower bad, bad windower.

Back on topic, sorry that your account got stolen OP, I think the whole Registration Codes solution won't work, because even when you do a fresh reinstall of FFXI, and try to enter the reg codes it will immediately associate them with the current user and CC info. Thus, blocking you from the PlayOnline client. Of course, you can still give it a try.

OK, a couple of things:

1) Why don't YOU go fuck YOURSELF you condescending obnoxious dumb shit.

2. YES, your bank and every other financial institution posts warnings about stupid sh*t, but guess what? If your identity is stolen, they STILL take the responsibility to help correct the situation within reason. They do not simpy say "Oh well dumbass, you should have been more careful, your loss." which is what you people are saying.

The issue at hand is SE's reliance on proving ownership of an account using information that is absolutely changeable the very moment an account is hijacked. It's like a police offer saying:

"No sir, we will not give you back this car which MAY be your stolen car, because the registration with the DMV was changed yesterday and you do not match the new owner's information. Nevermind that you have the VIN number, or an active insurance policy listing the vehicle, and never mind that you were not present at the time the registration was changed. Our policy is that since you do not match the person currently registered, you no longer own the vehicle.

Doesn't quite seem reasonable, does it? The only solid ground a policy like this has to stand on is that the previous owner of the account MAY have sold it. However, such acts are clearly against the terms of service SE has given us, and therefore, REGARDLESS of the possibility, any transaction should be null and void should the original owner contest such claims. AT the very LEAST, the account should be suspended or banned, but it is quite clear that SE's policy is simply one of NO action, which consequently, leaves the offender unpunished and the account available for further abuse.


Edited, May 16th 2007 5:46pm by StubsOnAsura

They're not talking about legal liability. They're talking about ethical liablity. The way the ToS and their customer service policies are set up are designed in a way that makes that car analogy pretty apt. It definitely makes for less work on their part, and it simplifies the legal issues surrounding accounts being sold and then taken back by the original person, but realistically, I think SE's customers would prefer that they ***** over the people buying accounts and stop the people stealing them, given a choice between the two.

I don't know how laws about identity theft are over there, but in Spain it doesn't go that way.
A company like SE can say whatever they want to say in their ToS. By law, they are responsible of keeping your identity safe. Any clause in their ToS that said they aren't, would be considered an abusive clause, void of any legal consequence, and SE would still have to abide the law.

Doesn't matter because federal and state law superseeds the TOS.

Actually the laws are pretty much the same in the US regarding identity theft. SE is just ignoring them. Eventually this will come to a head and when it does SE is gonna get reamed by a class action lawsuit.

Not really, because SE is still in possession of the "car", and is still holding the "keys".

I was wondering if the OP enters his POL ID(ex.ABCD1234), because I thought POL Handles took care of entering the POL ID for you, and you just set the password.

I have a feeling SE is going to get reamed over this, and hopefully will be forced to make some changes to it's lolcustomer service and lolTOS.

I have a few more comments. First off as I stated.

I like S-E for the most part. I think they try legitimately in most cases to resolve customer issues. But this is the one issue I'm extremely unhappy with. S-E has the policy if you do not know the current information you can not get it back, no matter if you have the cd keys, the old credit card, the password of old, know the exact character ON the account, all mules, all job lvls, every piece of armor, all craft lvls, the linkshell it has and can explain in vivid detail even where it was logged out at and every other miniscule insignificant detail TO A TEE of what the account has on it. THAT SHOULD prove its your account. If it's not your account there is no way in hell you can know all that, but if it is yours you damn well better expect it to be within the recesses of your mind....cause its yours. However it doesn't MATTER. All that matters is "you don't know the current password or credit card info". You can prove beyond a shadow of a doubt its your account and still get a big fook you. That I disagree with.


The stealing of accounts is identity theft and stubs description of the car theft is accurate to a large degree. In reality if you get your wallet stolenm becaause you forgot it at the super market and people drain your bank account and take your identity.... yes you ***** up. You should have been more careful, but ya know what. Authorities try to resolve the issue and catch the culprit to the best of their ability.

In thiss case S-E holds all the keys. They own the account, it is their legal intellectual property and they can damn well do whatever the hell they please with it. That includes resetting passwords and recovering lost accounts. It's just that their policy says they won't and so they don't. Thats very poor service and I cannot believe anyone would take that stance.

Again I say if you can prove beyond a shadow of a doubt the account is yours it should be recovered. If I know everything on the account. Name, jobs lvls, craft lvls, linkshell, friends list, mission status, general amount of gil on hand, items in inventory, mules names, where I logged out at, where my home point is, merits I have gotten, all trhe cd keys attatched to the account, my credit card info, my password, and any other relevant info that should damn well be enouh to PROVE its me. NOBODY can guess the login info and password and every minute detail of an account without it being theirs. . It's not humanly possible, and this is where S-E's policy fails. They don't try, and for that I condemn them on the issue of account theft. They CAN fix the issue but they DON'T.

People ***** up. It happens in real life. But S-E has far more power to right the wrongs than real life police do if you get your wallet stolen. And in real life they try a damned lot harder to repair it.


Edited, May 16th 2007 9:34pm by Melphina