Keylog Attack ~How My Story Ended~Follow

I did read, but I think we just share different views in customer support and business ethics :P So I try not to argue too much on that.

Long story short, this argument should have ended. I need to focus more on my work , then people being ignorant over the internet. I know I try my best to not to compromise my computer, that is most important :P (and everyone should do that too)

Edited, May 22nd 2007 11:12am by scchan

HNM LS is over-rated and the biggest way to waste time to deal with internet drama for a few pixels that you do not even own.

I think I am pretty strong player without being in a HNM LS, and I am happy with it :3 I enjoy playing with integrity and without being binded to tell what to do all the time.

I think SE should add some kinds of extra security to changing CC info. If not for situations like this, than for those people who sell their accounts on IGE (not IGN).

I know I wouldn't want to give out personal information to a website so they could give my information to some fool buying an account to change the CC number.

I know people think that having questions would be silly since a key logger would just record your answers to the questions anyhow but that would mean that the key logger would probably have to be on your system for a very, very, very long time. By that time they have already gotten any other account info you have entered on that computer i.e. bank, credit card, ebay, email passwords etc. So FFXI would be the least of your worries.

Still sucks that the account was jacked, whether he/she should have known better or not.. It still sucks.

Edited, May 22nd 2007 12:45pm by MrTalos

Hiro incase you havent noticed your stuff was sold, 4 items.

Anyway i believe that after this the GSs have gone way too far with these types of actions (if it was the GSs at all) I think that SE should take some action now that they seem to be a real problem to the players instead of just making the game harder for players. If SE really is a good company they will do more than just give a warning, this kind of action shouldn't be avoided by SE, this is a real threat to players.

Called again Friday, Monday, and again today on Tuesday after this announcement:

http://www.playonline.com/ff11us/polnews/news10410.shtml

Specifically this sentence gave me a small simmer of hope:

If you are unable to log-in with your PlayOnline account/password, or notice a change in your gil or items, please do not hesitate to contact us.

Unfortunately this was apparently a false statement, as POL support gave me the same run-around. I specifically mentioned the news update, and even gave them URL information to see it themselves, but they wouldn't let the "You have to have the current CC info" argument go, so I'm still out of luck.

I proceeded to lecture them a bit on security, and make sure they put everything I said into the notes tethered to my account, but its doubtful anything will happen. Bleh~

I'll keep everyone updated if anything happens, but let's be realistic...the odds of SE doing ANYTHING are slim. They've been known for their horrible customer support, and their security. They've had low rating amongst business bureau's since POL launch, and that hasn't changed in its 5 years of life.

Also, reading every post on this thread, I agree that this could have been avoided upon further thinking before reacting. However many people compare this to me openly giving my account to another person. Let me just say, that no matter how you look at this, its more similar to a scam. It was lack of information on my part that I could be so easily compromised, and I simply didn't know that so little could result in such massive damage done.

Another note about the mentality of "own up to your mistakes" and "suck it up, try again". I completely understand this way of thinking, and if it was just a "Regular Mistake", I'd completely agree. However when this is a mistake, that can be COMPLETELY reversable by another factor (SE), I believe anyone can point a fair share of the blame to them for not doing so.

Example: If you ran down stairs carrying a lamp and drop it, its broken, you can't fix it. It's your fault and you learn not to run down stairs carrying a lamp. Plain and simple you own up to your mistake, apologize, w/e, don't do it again.

Probably a bad example, but the point of this is no matter what you do, the lamp can't be fixed/repaired. Where as in an account situation, ya I "dropped" it, someone else took it and used it, but SE can fully repair it. I learned my lesson, and I realized I could be compromised a lot easier than I previously believed. SE refuses to help though, and that puts me in a very irate position.

Final note: Someone mentioned something of the nature "He's a leader of an HNM shell, we are better off without him", or something of the nature. Few notes for the one who spoke based off generalizations:

-HNM? Yes ~ Kings? No
-Bots? No
-What did we do then? Sea/Sky/Lessers/KSNM/ect
-Led a Dynamis LS~ Being forced to "leave" as I did puts many of its members in a very tough situation.
-Led a Salvage LS~ Of which I'm positive is now void

I appreciate input and flames, but such a statement as that really annoyed me. Not everyone in this game bots for claims, and hunts kings as if they were the Holy Grail. HNM does not = bot Kings.

Yes, because the OP was obviously cheating. You seem to forget that a crime in the real world was committed against the OP, and others as well. Computer hacking is a crime, in the real world. Ya know...where you live and breathe and (hopefully) have a job. You people seem to be forgetting that.

Keyloggers can be set up to be smart bastards.

Unzip, or in any way let one get on your PC, and it knows where to put itself, and you will never know it was installed.

Dang this sucks, looks like he is starting to unload the items.

http://www.ffxiah.com/player.php?id=352002&sid=4

Looks like Pcharm, Scorp Harness +1, Evasion Torque, and Flame Ring so far

I hope this gets worked out for you man.

This seems like the best possible solution: using billing information as a back-up over-the-phone identification method, and requiring a separate form of authentication/identification (registration key, or security questions) to change billing information. Shouldn't be too hard to implement.

(Requiring it at every login would be self-defeating, since key-logging software would obviously catch it. The idea is that the information would only be required at the billing menu.)

Well thats why I use kaspersky. They are IMHO the best AV on the market.

If you knowingly download stuff off the web and don't scan it before opening it...

Hiroleonheart,

I hope when you are calling, that you are requesting to speak to a supervisor and just not keep talking to whomever you happen to get. Keep asking for a persons supervisor if he/she is unwilling to speak to you. If that doesn't work, you need to start contacting other people in SE's foodchain.. like the North American vice-presidents.

Announced on April 17th.

John Yamamoto assuming North American CEO responsibilities from Square Enix top dog Yoichi Wada. Ask to get transfered to his office.

Also:

The Better Business Bureau rates SE as an F. From their page, got contacts.

# Lyman Tuttle
Accounts Manager
Email: support@square-enix-usa.com
# Gene Messerschmitt
BSG Associate
Email: gmesserschmitt@square-enix-usa.com

I could not find any other NA contact info, they don't trade on the NYSE or NASDAQ. They trade on the Pink Sheets and can't find much more than a stock price.

I hope this information can help you in some way. These guys don't say much about their corporate struction except in Japan. Nothing on who runs the NA operation in their annual report.

Let's just look at this as proof positive that no matter how good you are at FFXI, you can still be a moron.

You downloaded something you believed was a cheat program. After S-E repeatedly warns you NOT to download third party programs. After getting a link from an anonymous source who blindly /telled you with the link.

Unfortunately for you, it proceeded to hack your account. Now the new owner of your account is cleaning it out.

You are an idiot, sir.

For those people saying "It's good customer service to help":

You're a CS rep. You have a customer who deliberately violated the terms of their user agreement and wants you to "fix the problem". They have attempted a banning offense (downloading a cheat program). Do you restore their access?

Would it be nice? Yes. Would it also be bad business? Yes.

Incidentally, S-E has a "D" rating with the BBB. Not an "F".

They have responded to BBB requests for mediation in the past, as follows:

2 Making a full refund, as the consumer requested
0 Making a partial refund
101 Agreeing to perform according to their contract
4 Refusing to make an adjustment
38 Refuse to adjust, relying on terms of agreement
0 Unanswered
10 Unassigned
155 Total

"Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau." - BBB website.

So if you do have an issue, feel free to ask the BBB folks to mediate for you. S-E does respond.





Edited, May 23rd 2007 9:23am by Morgrist

I'm lad I wasn't on when it happened. My bf told me about it though. I'm on Ramuh also and I don't think I've met, but you do sound familiar. My bf told me about what happened to you though. He told me you were a real nice person and didn't deserve it, so apparently he knows you. But he was angry about it, then again he did have his account stolen a while back and only got it back when someone logged onto it and gave it back.

I don't have time to read the whole thread, at work, but if it wasn't solved I hope you get it back and wish you luck. Don't beat yourself up, everyone does something stupid at some points. I do all the time. Again...Good Lcuk.