I'm completely and utterly amazed at the density of some idiots on this forum.
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If you would read the agreement you have to comply with to play the game (which has been posted here over and over) it clearly states they have no obligation to provide "uptime" and that if you do not pay then you can't play.
Its plain and simple. This is no big business crushes the little consumer. Get over yourself. You aren't the center of the world. SE wants the game up so that you are happy and keep paying, but to do this it requires some downtime. Every game like this has downtime.
For the most part, we (myself included), the group of people that is frustrated over the downtime are not disputing the fact that SE free of liability based on the terms of service agreement. That is fact. They clearly state that they are not responsible for our lack of game play due to the system being unavailable.
Legally and ethically, they are not responsible. However, on a more personal basis, we pay them to play this game, and clearly, they have issues.
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but to do this it requires some downtime. Every game like this has downtime.
Amen. I agree 100%. You have to take the game down for an hour (or more) to install patches and game updates. Occasionally some server equipment may fail that requires maintenence. Ok. I get it.
But:
1. Computer hardware is not as unreliable as some people would have you think. There are systems that can stay running for years, servicing thousands of clients per minute, without fail. This service level is not limited to multi-million dollar systems either. If you think it is, you are mistaken. You are wrong. Get used to it and get over it.
2. It is utterly rediculous for a group of people to schedule 10 hours to upgrade stuff, and then have 3 hours emergency maintenence 5 hours before the 10 hours scheduled, then have login issues the next two days, then schedule another 10 hour maintenence, only to have to take the servers BACK down after the followup 10 hour maintenence, because they fu*ked up during the 10 hour window and forgot to do something or didn't account for something.
3. I am apalled at the number of people who feel that it is simply OK for SE to continue their mismanagement of server equipment and network infrastructure, without further compensation to their customers. Yeah, .43 cents a day is nothing. I spend more than that on my morning cup of coffee. But you know what, .43 cents is still greater than:
NothingA deep apology 4. Actions speak louder than words, and I can honestly say I have seen little in the way of actions that actually improve the situation. A 10 hour f*cking maintenence counts for exactly sh*t when the servers go down less then 30 minutes afteward. I could give 2 sh*ts about what was actually done during the 10 hour window, because the end result is that, 30 minutes afteward, the server was down for another 2+ hours because something was screwed up.
5. You people who constantly harass those that are upset by the downtime are either insanely stupid, or mentally challeneged. It is every human being's right to express themselves, and what better place to express yourself than on an internet forum? You belittle others for expressing themselves. Whatever the reason, that's just not cool. If you don't want to see it, you have the right not to read these forums. You do NOT have the right to decline others' rights to express themselves. Only the administrators of the forum do (by way of banning or taking down the forum).
You fail to realize that complaints involving the lack of refunds for monthly service fees is less about the cost, and more about the principal. The prinipal of the matter is, I did not get to play yesterday, not by my own fault, but by that of SE. SE is not required to compensate me for that in any way, by the binding statements of their TOS. However, as a avid user of their products and services, I expect to be treated a little better than to simply be dismissed with a "deep apology".
This argument is not about who is legally or ethically entitled to what. This argument is about SE's inability to appropriately appease growing concerns among their fans that they are becoming less and less capable of providing the service their consumers have come to expect.
The message being sent by SE is INTERPRETED by a certain percentage of their conumers to indicate that they simply don't care.
