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Tired of paying for a game you cant play...Follow

#127 Oct 14 2005 at 1:31 AM Rating: Decent
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222 posts
Khateria wrote:
I totally agree with you there, but that doesn't mean that people aren't still going to complain when stuff doesn't work.


Khateria wrote:
I'm thinking that maybe part of what spawns so much "disgruntled-ness" (I guess) at things like this is that we're all really used to having stuff work on demand.


Absolutely. And i would be a great big hypocrite if i said i never complained, even when something can't be helped. =) People like complaining - it makes us feel as if we're at least doing something. But I draw the line at the point where people move from simply complaining about something frustrating to feeling entitled to something because they are frustrated.

Really it comes from years of working retail. At this point in my life (although I've since found a different profession) whenever i walk into a store i immediately see everything from the point of view of an employee and not from that of a customer. I am forgiving of a lot because i can recognize an employee who's had one hell of a day and wants nothing more than to go home and sleep. i don't demand perky happy service-with-a-smile, because those are real people behind the counter.

As for "motivated complaining", yes, it serves a good purpose, hehe. But i'm just inclined to be wary that 'motivated complaining' isn't just 'seeking out something to be upset about for the sake of getting upset about something' in disguise. =)
#129 Oct 14 2005 at 3:28 AM Rating: Decent
Why are the responses to this post three pages long? Haven't we fed the troll enough for one day?
#130 Oct 14 2005 at 4:02 AM Rating: Decent
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4,136 posts
I for one am tired of technologically dumb people complaining about "SE appologists".

I'm not appologizing for SE when I defend the fact that computers are not magical boxes that once turned on can work perfectly all the time. As someone who actually knows a thing or two about technology I think SE is doing a fantastic job keeping things up as much as they are. If you don't understand that you know nothing about networking.

I'm sick and tired of people ******** about SE, because I'm sick and tired of people who know nothing about computers and networking expecting the impossible. Anyone who works in IT is sick of the same idiots, because they have to deal with this stupidity for a living.


I have an idea... why don't all you SE haters go and make your own MMORPG, and you keep it running 24/7/52 without ever having a glitch. Good luck with that.
#131 Oct 14 2005 at 4:16 AM Rating: Decent
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4,049 posts
Quote:
Until a month or two ago I was never inconvenienced to the point where I felt I should ask for reimbursement.

You're still not. How can a game be considered an inconvenience?
#132 Oct 14 2005 at 4:21 AM Rating: Decent
Ok, I read through 2 out of 3 pages of this nonsense.

Everytime there is a major update someone goes on one of these moronic crusades...

WoW goes down for 5-8 hoours every week, as well as several "restarts".

CoH used to go down for updates 1-3 times a week, with no set times.

EQII would have tons of maintenance, almost every friggin day.

You are playing one of the single most "up" games available currently. Don't like paying for it? Stop, sign up on another game, and go ***** about their downtime on their boards.

It's a game. I pay for it just like the rest of you working stiffs. But I also accept that, just like when the phone lines are knocked down and prevent me from making calls, that sometimes servers go down and need to be fixed.

If your money and time are so very precious, please, quit, save yourself the entire 12.95+ you are paying to be here. Otherwise, sit back, relax, and realize these updates ARE FOR YOUR OWN GODDAMN GOOD!
#133 Oct 14 2005 at 4:46 AM Rating: Decent
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1,590 posts
Quote:
Both of these arguments basically claim that the SE/POL's maintenance schedule is racially or ethnically motivated

Using terms like 'racial' and 'ethnic' is of course gratuitously provocative .. but clearly SE never do maintenance in JP prime time 'cos they don't want to ****-off their own country's players.

Edited, Fri Oct 14 06:01:16 2005 by Kragorn
#134 Oct 14 2005 at 6:29 AM Rating: Decent
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3,005 posts
TheRielist wrote:
If you wanna argue, please dont bother posting I'm done with SE apologists and their dumb rationalizations.

reading the post before replying helps...


We read the post. Guess what? We'll post anyways.

#135 Oct 14 2005 at 6:33 AM Rating: Decent
Quote:
I'm new here so sorry if this has been said. I think the real question is why is maintenance always during our prime time?


I have no idea whether this was addressed already in this forum but its an excellent question.

Maintence is something they have to do, and when we pay SE that monthly fee, we are paying them to DO maintenence. This is like going to some sort of retaurant establishment, buying a meal, eating it, and then refusing to pay for it because you didn't want the chef to cook it. It's part of the package buddy.

The fact however that every time there is a patch or maintenence or anything like it is always in our playing hours, our prime time, is completely unnacceptable. We pay the same monthly fee as our Japanese friends, yet it always seems SE works to convience them more. I'm not sure if this is entirely true but on my server it looks as if there a more English players than Japanese... this may just be because I'm sleeping during Japanese prime time though...

If we could like trade off or something, one time its during their prime time, another time ours thatd work fine for me. I'm tired of gettin the shaft though...
#136 Oct 14 2005 at 6:34 AM Rating: Decent
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3,005 posts
souleman wrote:
Just so you know, the Better Business Bureau can't do anything anyway.
1> the company is not an american company, so all they could do is warn people.


As opposed to if it *was* a US company, in which case they could...warn people. That's all the BBB does, you know. Tracks complaints against companies and provides that information to people who inquire. They're not any kind of enforcement agency.

#137 Oct 14 2005 at 6:35 AM Rating: Decent
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1,629 posts
For you people who haven't noticed, the FFXI servers were online throught all of yesterday's update. Playonline was the service undergoing mantinence. Last I checked, playonline and SE are seperate (though I may be wrong).
#138 Oct 14 2005 at 6:38 AM Rating: Decent
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3,005 posts
TheRielist wrote:
Khateria wrote:
Quote:
Willful negligence? I would call it negligence if there wasn't maintenance.


Yes, I agree with you, and so does the law. If SE/POL were to knowingly maintain a compromised (or compromisable) network, they would be willfully negligent. They don't maintain the network because we pay them to or to give us more uptime, though. They maintain the network as a matter of liability. The exchange of money enters them into a contract.


bingo.

this has Joe User, et. al. -v- Square Enix -v- Hax0r written all over it :)


You have no idea what you just agreed to, do you? The poster you replied to pointed out that they're more vulnerable to being sued if they DON'T have the downtime!

#139 Oct 14 2005 at 7:01 AM Rating: Good
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4,400 posts
TheRielist...I love how you try to portray yourself as a "realist." Well here's some "realism" for you:

The "Realist" wrote:
I am not speaking of the scheduled maintenance today so much as the random downtime and login problems acknowledged by SE as being their fault. I called the customer service number one day, and politely asked to be reimbursed for the time I personally wanted to play, and was unable to, due to known issues on SE's end. They denied me. In fact it is stated in their ToS that they will do no such thing.


The POL User Agreement wrote:
3.4 Suspension.
PlayOnline Service may be temporary suspended in whole or in part without notice due to routine maintenance, emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond SEI's control whether or not similar to the foregoing, or any other reasons that SEI determines in its sole discretion that temporary suspension is deemed necessary.


Also, here's another tidbit of info for you. I'll quote the same thing above:

The "Realist" wrote:
so much as the random downtime and login problems acknowledged by SE as being their fault


Playonline's Website wrote:
[Maintenance Details]
Part of server equipment will be exchanged.


The "Realist" wrote:
Well, I found this page for a start. There appear to be some problems with the website atm, but I will be filing a complaint ASAP.


Of course. Complain. After all, it's what you do when you don't get your way, right?

My guess is that once finally these DDoS attacks are over with, and the servers are running smoothly, you won't go to that website and write a letter to the BBB saying how SE really turned around, got their **** together, and finally gave you the service you were looking for.

Oh no that would be a waste of your time, correct? Filing a complaint with the BBB is MUCH more useful. >sarcasm<



Edited, Fri Oct 14 08:11:08 2005 by Erawyn

Edited, Fri Oct 14 08:30:37 2005 by Erawyn
#140 Oct 14 2005 at 7:49 AM Rating: Decent
let me remin you that we PAY for maintenance's

ofcourse i dont like downtime when i wanna play but i realise that SE is doing their best to keep the servers running and their doing a darn good job
#141 Oct 14 2005 at 8:02 AM Rating: Good
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180 posts
...

Edited, Fri Nov 4 10:19:03 2005 by Mrbyte
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