Jacine wrote:
What your missing is in Hiro's case the car (pc) was jacked.
So really they broke the window in and hotwired it.
He didnt walk down to the coffee shop with his laptop and leave it unattended.
No its not the same thing. But the lease company wont punish you for stupidity or theft.
You go back and rent a new car while the cops find the old one.
Its called customer service, yes even against peoples own stupidity.
This is exactly why gm and other automakers put satalite tracking/onstar in their vehicles.
People dont want a product that can get them ripped off easlily.
Its bad buisness to keep this up.
Hopefully se can figure that out eventually.
Doubtfull that this situation will turn out in Hiros favor.
SE is know for their creativity not customer service....
Funny Blizzards customer service is great, no wonder they have so many people on WOW.
Like I said, it's not an apples to apples comparison, but he did violate SE's ToS, and his PC was not necessarily jacked/hacked. The thief did not "break-in" to his computer at all. Apparantly you don't understand how keyloggers work. Hiro downloaded a program, willingly, against his own better judgement, that SENDS his keystrokes to another computer, which I guess is more along the lines of handing the keys directly to the thief. Whether he knew this or not, it doesn't matter, he did it.
Quote:
But the lease company wont punish you for stupidity or theft.
No they won't, and SE isn't "punishing" Hiro either. They're just choosing not to let him use their account again. If I were to buy a car, and hand the keys to a thief, and the car got stolen, AND I had violated the leasing agreement, I wouldn't expect them to give me the car back if it was relocated. Another thing bad about this kind of a comparison though, is that you pay a LOT more money every month to lease a car. Like was stated in an earlier post, we only pay on average about $15 a month to SE for our account. That's not even $200 a year. Any idea how much it would cost SE to investigate even one instance of account theft? Much more than that. Add to the the multiple other people, and that would cost a lot more money. Add to that the people that would use this to their advantage to manipulate the system. Now you're looking at a lot less money that square can put into the game to make it better, not to mention something like this can be very damaging to the in-game economy, and it's already screwed up pretty bad from the RMT's. You need to look at the whole picture, I'm sure they've recieved hundreds of calls like this from people with their accounts stolen. It would seriously be damaging for them to re-instate every account. Hiro isn't the only one that's been taken advantage of. He violated the ToS, so I don't blame SE for not helping him.
I don't know much about WoW and Blizzard's CS, but do you actually know of anyone from WoW that had their account stolen through a 3rd party keylogger, sold off, and then re-instated after they called in crying to Blizzard? Their customer support may be much better, I dunno, but the same circumstances apply, so I honestly don't see them giving the character back like it's no thing. Another thing, does WoW have all of these other safety measures in place that everyone is screaming SE needs to impliment? Remember, "It's SE's fault for not protecting login information well enough." I don't know how many times I've heard that in this thread. But honestly, I'm curious, what do you think a company like Blizzard would do in this case? How would they handle a stolen account case like this? I wanna hear this.
