·Theme
- Forums
- EverQuest
- General Discussion
- SoE dropped the Ball.. .I mean Bag again.
SoE dropped the Ball.. .I mean Bag again.Follow
#27
Nov 30 2013 at 1:55 PM
Get back to me when I'm writing screeds about how SOE killed my puppy and I'm gonna sue them and OMG READ THIS LINK I WANT MY TWO DOLLAHS!!
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
#28
Nov 30 2013 at 5:53 PM
YOU'RE AN ELITIST @#%^ JOPHIEL, NO WONDER YOU HAVE NO FRIENDS AND PEOPLE HATE YOU.
remorajunbao wrote:
One day I'm going to fly to Canada and open the curtains in your office.
#29
Nov 30 2013 at 6:03 PM
...cough...
I'm logged on (nobody else is but Calthine and 77 anon guests) reading this and thinking... yikes, this thread is kind of a mess.
Vinney, you are correct that SoE advertising a bag sale over a holiday in conjunction with SC %off and then not actually delivering this is slimy. Asking here for others to post "Hey SoE fix this please" over on the O-boards makes perfect sense. We're a good community here, we like to help out. Some of us (like me) are a bit dense so it is best to speak very plainly/simple -maybe even point form.
post #2 in the thread by Jophiel has not been edited (as I type this). I don't read it as insulting in any way, but I'm not the original poster that was annoyed at SoE. Vinney, I feel like you are taking unnecessary shots a Joph here... ...and not realizing perhaps that Joph lives in the asylum forums so you're barely tickling.
Sippin. Trappin, Buffalou and Rukkuss have backed you up nicely (in respects to your actual EQ issue), without it getting personal. Hexeez has given useful insight too. Maybe others would have chimed in, but this has gotten too flamish for most people's tastes... which ultimately only hurts your (Vinney's) aim of getting some vocal support on the O-boards.
I'm not asking Vinney to get an "I luv Joph" tattoo, but I really see no point in us regulars tearing at each other when this is just a forum about a game we all (must or why else be here) have a deep interest in.
Edit: missed a couple of helpful posters' names
Edited, Nov 30th 2013 7:08pm by snailish
I'm logged on (nobody else is but Calthine and 77 anon guests) reading this and thinking... yikes, this thread is kind of a mess.
Vinney, you are correct that SoE advertising a bag sale over a holiday in conjunction with SC %off and then not actually delivering this is slimy. Asking here for others to post "Hey SoE fix this please" over on the O-boards makes perfect sense. We're a good community here, we like to help out. Some of us (like me) are a bit dense so it is best to speak very plainly/simple -maybe even point form.
post #2 in the thread by Jophiel has not been edited (as I type this). I don't read it as insulting in any way, but I'm not the original poster that was annoyed at SoE. Vinney, I feel like you are taking unnecessary shots a Joph here... ...and not realizing perhaps that Joph lives in the asylum forums so you're barely tickling.
Sippin. Trappin, Buffalou and Rukkuss have backed you up nicely (in respects to your actual EQ issue), without it getting personal. Hexeez has given useful insight too. Maybe others would have chimed in, but this has gotten too flamish for most people's tastes... which ultimately only hurts your (Vinney's) aim of getting some vocal support on the O-boards.
I'm not asking Vinney to get an "I luv Joph" tattoo, but I really see no point in us regulars tearing at each other when this is just a forum about a game we all (must or why else be here) have a deep interest in.
Edit: missed a couple of helpful posters' names
Edited, Nov 30th 2013 7:08pm by snailish
#30
Nov 30 2013 at 6:06 PM
Friar Bijou wrote:
yelling some stuff I won't directly quote
says the guy with a character in a guild with jophiel.
#31
Nov 30 2013 at 6:17 PM
snailish wrote:
Friar Bijou wrote:
YOU'RE AN ELITIST @#%^ JOPHIEL, NO WONDER YOU HAVE NO FRIENDS AND PEOPLE HATE YOU.
As to the quote: Check Aethien's sig.
CROSS-FORUM SHENNANIGANS!!
remorajunbao wrote:
One day I'm going to fly to Canada and open the curtains in your office.
#32
Nov 30 2013 at 6:28 PM
11 posts
Well I kind of had the same problem until I figured it out. I bought station cash also to purchase the 4 Wayfarer's bag bundle also. I made one free space available thinking it would deliver the box with 4 bags in it. After trying a couple times with the message mentioned, it didn't deliver nor take the station cash. After waiting an hour for it to perhaps reset, I tried again. Being the sort that says well what happens if I free up two inventory slots and then buy the 2 bag deal. Presto. I got the two bags but I had to select that option to get them. So I got my 4 by buying the two bag pack twice. Spent a little more but figured lesson learned for next time. I know it doesn't lessen the frustration but apparently you needed four open slots on your toon to get the 4 bags. Just for your info on this guys.
#33
Nov 30 2013 at 9:00 PM
Friar Bijou wrote:
Yeah, well, I'm leveling to slow to actually get a group in that guild.
We're talking about that actually... pls chime in on the "phase 2" discussion.
#34
Dec 02 2013 at 5:09 PM
Just for the people who care about the bags info.
Reply from SoE's Public Relations Head “Piestro said:
“So we've found out what prevented the purchase of the bags and we're in the process of addressing that
Once we've got that fixed and we're all ready, we'll announce a new date for the bags to be available so everyone who wanted one can get one."
Reply from SoE's Public Relations Head “Piestro said:
“So we've found out what prevented the purchase of the bags and we're in the process of addressing that
Once we've got that fixed and we're all ready, we'll announce a new date for the bags to be available so everyone who wanted one can get one."
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
#35
Dec 02 2013 at 5:25 PM
Vinney wrote:
Just for the people who care about the bags info.
Reply from SoE's Public Relations Head “Piestro said:
“So we've found out what prevented the purchase of the bags and we're in the process of addressing that
Once we've got that fixed and we're all ready, we'll announce a new date for the bags to be available so everyone who wanted one can get one."
Reply from SoE's Public Relations Head “Piestro said:
“So we've found out what prevented the purchase of the bags and we're in the process of addressing that
Once we've got that fixed and we're all ready, we'll announce a new date for the bags to be available so everyone who wanted one can get one."
Thanks for the update!
#36
Dec 02 2013 at 7:54 PM
Vinney wrote:
Just for the people who care about the bags info.
Reply from SoE's Public Relations Head “Piestro said:
“So we've found out what prevented the purchase of the bags and we're in the process of addressing that
Once we've got that fixed and we're all ready, we'll announce a new date for the bags to be available so everyone who wanted one can get one."
Reply from SoE's Public Relations Head “Piestro said:
“So we've found out what prevented the purchase of the bags and we're in the process of addressing that
Once we've got that fixed and we're all ready, we'll announce a new date for the bags to be available so everyone who wanted one can get one."
Aye thanks for the update im glad they are going to have another date for folks to buy the bags. maybe they would have a little deeper discount to make of for their ***** up would be nice
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 70 Barbarian Shaman 1.0 Epic
Simplid 71 chanter
Trembledon 72 ranger
Rumblesx 70 monk
Bertoxx server
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 70 Barbarian Shaman 1.0 Epic
Simplid 71 chanter
Trembledon 72 ranger
Rumblesx 70 monk
Bertoxx server
#37
Dec 03 2013 at 1:30 AM
SOE needs to make good on the advertised sale and deliver the backpacks, or refund customer money spent on station credit. Retailers routinely make honest mistakes, this is one of those instances. Simply deliver the product.Today. Not in a few weeks. Offering to offer another chance to buy the same product - at some undisclosed future date - simply isn't good enough.
If Piedro walks into a Starbucks and pays $47.50 for ten cups of coffee for an office meeting, only to be informed by the barrrista that they are out of coffee at the moment, and to return sometime in the near future to be made whole, he'd likely be more than slightly pissed off. Oh, by the way, the cash register cannot be opened for refunds, however it can be opened for another sale. Piedro decides to buy a Biscotti for $2.99, and then get the money refunded for the coffee he just bought. Piedro buys the Biscott and asks for the refund, the Burrista tells Piedro that he needs the receipt from the coffee purchase. Whoopsy, Piedro misplaced the receipt, but the barrisssta tells him that he can get the refund when the manager returns from his Thanksgiving holiday vacation.
Epilogue: Walking back to the office.
Eating Biscotti without coffee is like gnawing on bone-shaped dog chew toys, but Piedro soldiered on, dutifully chawing that rock-hard confection like a chipmunk on a pine nut, unfortunately for Piedro, his teeth are not like those of dogs and squirrels, and subsequently broke a front tooth on that Gdamn Biscotti.
Total money spent $2447.50
Story copyright MarySue FanFic LLC.
Edited, Dec 3rd 2013 12:43pm by Trappin
If Piedro walks into a Starbucks and pays $47.50 for ten cups of coffee for an office meeting, only to be informed by the barrrista that they are out of coffee at the moment, and to return sometime in the near future to be made whole, he'd likely be more than slightly pissed off. Oh, by the way, the cash register cannot be opened for refunds, however it can be opened for another sale. Piedro decides to buy a Biscotti for $2.99, and then get the money refunded for the coffee he just bought. Piedro buys the Biscott and asks for the refund, the Burrista tells Piedro that he needs the receipt from the coffee purchase. Whoopsy, Piedro misplaced the receipt, but the barrisssta tells him that he can get the refund when the manager returns from his Thanksgiving holiday vacation.
Epilogue: Walking back to the office.
Eating Biscotti without coffee is like gnawing on bone-shaped dog chew toys, but Piedro soldiered on, dutifully chawing that rock-hard confection like a chipmunk on a pine nut, unfortunately for Piedro, his teeth are not like those of dogs and squirrels, and subsequently broke a front tooth on that Gdamn Biscotti.
Total money spent $2447.50
Story copyright MarySue FanFic LLC.
Edited, Dec 3rd 2013 12:43pm by Trappin
#38
Dec 03 2013 at 5:52 AM
The sales Never went through. Bags that were for sale never made it to inventory and NO Station Cash was removed....so the logical thing would just run the same deal... I would run it for a couple of days though... just for people to prepare and notice it is going to happen or has started?
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
#39
Dec 03 2013 at 7:37 AM
Trappin wrote:
Simply deliver the product.Today. Not in a few weeks.
If the sales never went through then there's no record of people buying them so no one to deliver the product to.
I assume the terms & conditions for Station Cash say that once you buy it, it's yours. They're not going to refund it anyway because it's too tangled a web of which "cash" was bought at 30% off or via a SC card or whatever.
Off of the bags for a minute, I was amused to see the 30% off SC sale followed up by the "Get an extra 25% SC" offer which translates to a 20% discount only phrased more attractively.
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
#40
Dec 03 2013 at 11:27 AM
Vinney wrote:
So you did know what I was talking about....hmmm
Liberal conspiracy, or, coincidence; I think not the latter! /queues up ominous suspense music
--
Savage Lady Nekokirei of Drinal
Predator Nekokirei of Stromm
Savage Lady Nekokirei of Drinal
Predator Nekokirei of Stromm
#41
Dec 03 2013 at 2:20 PM
Hi all - I also purchased SC - the $80 for 10,000 and only cost $59 instead of $80 Black Friday 30% off - I purchased with the express intent of buying the 36/slot bags which showed as available - but when you purchased - it said transaction completed. but it didn't give me my bags nor did it take any SC from my acct. So now I'm stuck with the SC till they have another Bag day purchase. SO I empathize with the original Complainer.
If a customer bought station credit for the sole purpose of purchasing the Black Friday rucksacks (an advertised sale,) and was then denied doing so because of an error made by SOE employees, then it is incumbent upon SOE to make these people whole. Why is that so hard to understand? I've been quite specific about the conditions
California has consumer protection regulations that require retailers to issue raincheck certificates in lieu of unavailable retail stock.
Rain Checks
California law requires retailers who advertise discounts or product specials to have enough products available to meet the expected demand or to provide a substitute product of comparable value at the advertised price.
If only limited quantities of advertised specials are to be made available, or if the advertised product will not be available at all store locations, the retailer must disclose that information in its advertising.
Sometimes consumer demand is greater than a retail advertiser could have reasonably anticipated and the company runs out of the advertised product and cannot substitute a product of comparable value. Although not generally required by state law, some retailers will issue rain checks (promising to provide the goods at the advertised price in the future) in order to preserve good customer relations. However, rain checks are not an adequate substitute for a shortage of the advertised goods.
In one situation, California law says rain checks are required. If a company offers a gift or a prize to get a consumer to come to a sales presentation and, despite the seller's good faith effort to have a sufficient number of gifts or prizes on hand to meet the expected demand the gift or prize is no longer available, the company must either give the consumer a comparable substitute or deliver the promised gift or prize to the consumer's address at no extra charge within a reasonable period of time, but no longer than 80 days from when the consumer attended the sales presentation.
If a customer bought station credit for the sole purpose of purchasing the Black Friday rucksacks (an advertised sale,) and was then denied doing so because of an error made by SOE employees, then it is incumbent upon SOE to make these people whole. Why is that so hard to understand? I've been quite specific about the conditions
California has consumer protection regulations that require retailers to issue raincheck certificates in lieu of unavailable retail stock.
Quote:
Rain Checks
California law requires retailers who advertise discounts or product specials to have enough products available to meet the expected demand or to provide a substitute product of comparable value at the advertised price.
If only limited quantities of advertised specials are to be made available, or if the advertised product will not be available at all store locations, the retailer must disclose that information in its advertising.
Sometimes consumer demand is greater than a retail advertiser could have reasonably anticipated and the company runs out of the advertised product and cannot substitute a product of comparable value. Although not generally required by state law, some retailers will issue rain checks (promising to provide the goods at the advertised price in the future) in order to preserve good customer relations. However, rain checks are not an adequate substitute for a shortage of the advertised goods.
In one situation, California law says rain checks are required. If a company offers a gift or a prize to get a consumer to come to a sales presentation and, despite the seller's good faith effort to have a sufficient number of gifts or prizes on hand to meet the expected demand the gift or prize is no longer available, the company must either give the consumer a comparable substitute or deliver the promised gift or prize to the consumer's address at no extra charge within a reasonable period of time, but no longer than 80 days from when the consumer attended the sales presentation.
#42
Dec 03 2013 at 2:40 PM
Trappin wrote:
If a customer bought station credit for the sole purpose of purchasing the Black Friday rucksacks (an advertised sale,) and was then denied doing so because of an error made by SOE employees, then it is incumbent upon SOE to make these people whole. Why is that so hard to understand?
Because "buying Station Cash" isn't the same as "buying an in game rucksack".
If the person paid $50 to purchase Station Cash and was given $50 worth of Station Cash, that transaction is completed and SOE has fulfilled their end of the bargain. The transaction where the person wants to spend 5,000 SC for a bag is a separate issue.
To clarify: The transaction covered by state law is the one where you are trading US dollars for a good/service. In this case, you are buying Station Cash. Assuming you are given the appropriate amount of Station Cash, SOE is in the clear. What you do with that Station Cash within the SC Store is not covered by state law. You're just trading virtual money for virtual goods within the game system. You can not convert SC back into USD so SOE can legally say that Station Cash has no redeemable cash value. This is likely why they don't allow you to buy Kronos with SC; since Kronos are redeemable for an actual dollar value (in service), allowing people to buy them with SC would peg a real value on Station Cash and open all sorts of implications.
It's obviously in SOE's best interests to make the bags available from a customer service standpoint but there is no clear law that would compel them to do so, much less to refund SC that was supposedly purchased for this purpose.
Edited, Dec 3rd 2013 2:49pm by Jophiel
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
#43
Dec 03 2013 at 2:50 PM
Quote:
Because "buying Station Cash" isn't the same as "buying an in game rucksack".
Distinction without a difference since the only way to buy the rucksacks is by purchasing station credit. This is a problem since SOE set up the token system without consumer safeguards.
Should Buffalou be made whole or not?
#44
Dec 03 2013 at 2:53 PM
Anyone who bought SC was made whole when they received that dollar value in SC.
What they did, didn't do or were unable to do with their SC after the fact isn't relevant to that transaction.
What they did, didn't do or were unable to do with their SC after the fact isn't relevant to that transaction.
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
#45
Dec 03 2013 at 3:05 PM
Quote:
The transaction where the person wants to spend 5,000 SC for a bag is a separate issue.
Are you a lawyer or paralegal? Just say it, Buffalou was Buffaloed.
#46
Dec 03 2013 at 3:14 PM
All of that aside sony has stated they are looking into it. And will most likely run the special again. Yes they screwed up by the transactions not going through but come on whats the need to continue this thread like this unless its an update. So you will get to buy your sacks/bags when they find out what happen.And they will probably run the deal for longer.No need to beat a dead krag chick.
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 70 Barbarian Shaman 1.0 Epic
Simplid 71 chanter
Trembledon 72 ranger
Rumblesx 70 monk
Bertoxx server
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 70 Barbarian Shaman 1.0 Epic
Simplid 71 chanter
Trembledon 72 ranger
Rumblesx 70 monk
Bertoxx server
#47
Dec 03 2013 at 3:19 PM
I'm neither. If someone wants to present actual case law to an analogous situation, I'd be happy to read it and admit if it contradicts me.
I couldn't give a drowned rat about SOE and don't have any vested interest in defending them, I just don't think there's a case in this instance. Of course, the whole reason companies use these alternate currency methods is to be able to (legally) jerk customers around and obfuscate the actual costs of things. At least SOE is better with that than some who sell currency in uneven lots ($2 = 750 credits) and make it difficult to mentally calculate how much that virtual widget costs in USD.
I couldn't give a drowned rat about SOE and don't have any vested interest in defending them, I just don't think there's a case in this instance. Of course, the whole reason companies use these alternate currency methods is to be able to (legally) jerk customers around and obfuscate the actual costs of things. At least SOE is better with that than some who sell currency in uneven lots ($2 = 750 credits) and make it difficult to mentally calculate how much that virtual widget costs in USD.
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
#48
Dec 03 2013 at 3:27 PM
Joph has forced me to think about the money-for-token model, and it seems a bit dodgy at best.
Anyone up for some 3 Card Molly? $20 buy-in. 10% bonus tokens for the first 8 people who consent to buying the first 2000 "Mollies."
Anyone up for some 3 Card Molly? $20 buy-in. 10% bonus tokens for the first 8 people who consent to buying the first 2000 "Mollies."
#49
Dec 03 2013 at 3:45 PM
Buying station cash also provides the benefit of anyone quitting and not using the cash before they go.
Basically like lost gift cards: the retailer already made the sale, didn't have to hand over any product.
Basically like lost gift cards: the retailer already made the sale, didn't have to hand over any product.
#50
Dec 03 2013 at 3:55 PM
Jophiel wrote:
It's obviously in SOE's best interests to make the bags available from a customer service standpoint but there is no clear law that would compel them to do so, much less to refund SC that was supposedly purchased for this purpose.
It may be true, that they may have no specific law obligating SOE to refund the station cash but there is something called ethics, and I hope SOE makes it right in the end by exhibiting some ethics and goodwill to make up for their lapse with the bag special and have it at a "special price" this time.
Incidentally, I'm still waiting for a response to my ticket from their accounts/billing dept since Nov 26th and nothing at all. They must be stretched for staff, loaned out some EQ staff to other projects, or just complacent to have errors and issues being unattended to in a reasonable amount of time.
I hope their service side improves soon..
#51
Dec 03 2013 at 3:57 PM
Yup. The transaction is the purchase of station cash. Now, if you paid real Dollars and didn't get your SC, then you'd have a legal claim to make. But given the wide assortment of things that can be purchased with SC, and are still purchasable via SC, I don't think there's any legal issue here. As you said, it's just like buying a gift certificate. Even if the goods available for purchase change between when you bought the gift certificate and when it's used that doesn't make the original purchase of the certificate a rip off or anything.
Oh, and Vinney, I also had no clue what you were actually complaining about in your first post. In your rush to complain about what happened, you kinda did forget to actually say what it was you were upset about. And yeah, we could read the link and figure it out, but it does help if your post at least outlines the problem itself so that we have some context to respond to.
Oh, and Vinney, I also had no clue what you were actually complaining about in your first post. In your rush to complain about what happened, you kinda did forget to actually say what it was you were upset about. And yeah, we could read the link and figure it out, but it does help if your post at least outlines the problem itself so that we have some context to respond to.
King Nobby wrote:
More words please
You cannot post in a locked topic!
Recent Visitors: 247
All times are in CST
Anonymous Guests (247)
- Forums
- EverQuest
- General Discussion
- SoE dropped the Ball.. .I mean Bag again.
© 2024 Fanbyte LLC