On Recent Version Update Error Messages

Subsequent to the recent PlayOnline viewer update, we have received a number of calls from our Windows customers regarding an issue wherein certain firewall settings cause PlayOnline to disconnect.* The cause of this issue has been isolated. After updating the PlayOnline viewer software, certain firewalls may interpret the PlayOnline viewer as an entirely new piece of software. This can force a disconnection. If this issue is affecting you, then it will be necessary for you to reconfigure your security settings to allow the PlayOnline viewer to pass through your firewall. Please consult your security software manual for more details. *Specific, confirmed error codes include POL-0019 and POL-1160 errors.

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Configuring firewall for pc
# Aug 10 2004 at 1:17 PM Rating: Decent
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2,313 posts
Hi, I have ps2 version and am getting windows version. How do I configure the firewall to accept the game? I have no idea what was done with the ps2 version, my new router/firewall was still under warranty so I could call them up for support.
RE: Configuring firewall for pc
# Aug 11 2004 at 12:45 PM Rating: Decent
I recently did this same thing and it was a massive headache. I thought I could do it myself, but the modem/firewall I have required me to call manufacturer. Called them up, they ran me through this very long process of changing some setting on my comp, and then some setting from a web location that apparently manipulated settings in my modem. For this they charged me $30 and who knows if it is doing any good.
Disconnect
# Aug 10 2004 at 11:38 AM Rating: Decent
24 posts
I was having a problem here since the update on all of my computers that they would go D/C after about 5 mins no matter what.

After much hair pulling, I changed one of the Network Settings under POL to "Check Connection". I have been fine ever since.

I found the suggestion somewhere online here.

Edited, Tue Aug 10 12:38:43 2004
POL Veiwer Problems
# Aug 08 2004 at 8:16 PM Rating: Decent
Well I recently got back in to town and noticed there was a POL update. After dl'ing the update POL locks up my entire computer at the opening screen. I can't get past this screen. Anyone else experiencing this issue? If so any help would be appreciated......thx in advance

Edited, Sun Aug 8 21:21:07 2004
Disconnect
# Aug 08 2004 at 3:37 PM Rating: Decent
All you need to do is Check the "Getting Started" Section on the POL website, there they have a list of TCP and UDP ports required my POL software, make sure those ports are open on your router and PC, this solves 99% of peoples problems...... :)
XP Users
# Aug 08 2004 at 12:32 PM Rating: Excellent
48 posts
We abused WinXP users now have a way to exit final fantasy without getting that message in the begining about not being closed properly. I just figured this out today, when u exit FFXI and it takes u to POL, Ctrl+Alt+Del and end POL, but not the installer, then click cancel on the installer (a few times, of course, because its a PAIN!) and POL will load up as if u just exited FFXI. Damn SE WTF ><;
(edit spelling)

Edited, Sun Aug 8 13:34:09 2004
A wee problem...
# Aug 07 2004 at 7:49 PM Rating: Decent
20 posts
...I dunno if this applies here, but I've been having a nasty problem with FFXI... I'm running it on Win2K Pro, and whenever I stay on for over 3 or 4 hours, something really freaky happens: Whenever I try to do a /search or check the Auction House, it automatically says "Search Failed" before it even searches for the information I'm asking for. However, the game itself runs just as smooth as always... I suppose I can survive with that... but the other thing that happens after I log out is absolutely infuriating. Whenever I log out, it gives me a message that I have been disconnected from the server. Then it goes back to POL, and eternally tries to recieve messages, so I have to just X out of the program. Well, whenever I try to log back in, it gives me a message saying that I cannot contact the server, and also says that my Global IP Address isn't set. Well, I shut down my computer, and then turn it back on and try again... it says the same thing, and won't let me log into the POL Viewer. Even so, I can still surf the web! Every time this has happened, it hasn't let me log back in until the next day. Does anybody have any clue as to what's going on!? I'd really like to know! ^^;
I've got a satellite connection, and I turn off Norton whenever I play. I've also got Ad-Aware. I do have a firewall, but it's never given me any problems like the ones talked about above... I'm stumped with this, and it's a pretty annoying problem!
RE: A wee problem...
# Aug 27 2004 at 7:04 AM Rating: Decent
well im having he same problem. i have no firewall, i have called my isp and told them to open all ports, and i have even talk to tech support. yet none of these things work for me. i cant buy anything from the auction house because the "search failed" error appears before its even done looking. i get a long "downloading data" message right before "search failed" appears and laughs in my face. its almost impossible to progress through the game without being able to buy from the auction house yourself. if anyone has any ideas on what could be the problem i would love to hear from you. any suggestions would be helpful. thanks
Show of hands...
# Aug 06 2004 at 9:43 PM Rating: Default
46 posts
So, okay, while the trend seems to be bashing software manufacturers... how many of you that are having problems are running on XP?
Microsoft has been working diligently on tightening down security aspects of the operating system that have been massive holes since day one in the name of being a "more collaborative environment". Now that Microsoft decides to change how they do things, everyone else has to try to adapt to the new rules. I never trusted XP from the start; I'm running Win2k and have had no problems.
My only regret is that SE doesn't have a Linux client like some games.
RE: Show of hands...
# Aug 08 2004 at 2:26 PM Rating: Decent
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160 posts
ok so a couple months ago i got a new video card that is supposed to make the games faster...it does, but ever since a couple updates ago, the game will disconnect either goin to the main windows screen or going to the screen wen u start the pc it says Primarya Master Drive Failed... and every update its been getting worse...any of u hav suggestions to help this?

edit: i do have windows XP

Edited, Sun Aug 8 15:27:21 2004
RE: Show of hands...
# Aug 09 2004 at 7:18 AM Rating: Excellent
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2,878 posts
Quote:
but ever since a couple updates ago, the game will disconnect either goin to the main windows screen or going to the screen wen u start the pc it says Primarya Master Drive Failed


Sounds more like you have a bad cable or a soon to be bad hard drive. Whatever brand your drive is, go to it's web site, and download the diagnostics for it asap.
RE: Show of hands...
# Aug 07 2004 at 6:14 PM Rating: Default
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291 posts
I vote Microsoft sucks, Mac is so much better if you ask me, you never hear anything bad about the Mac. OS, its always Microsoft. "Bill Gate's IE need a new update...."

I run XP, and I didn't have any problems.... but I would take Mac over Windows any day.
RE: Show of hands...
# Aug 08 2004 at 10:38 AM Rating: Decent
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245 posts
i vote that you suck ^.^ actually you dont ^.^ ....I am an employee of Microsoft, despite "flaws" and everyones seemingly "Know it all approach" toward Microsoft they pay me well. Lets keep it "Real" If any of you were actually half as smart as you think you are, you would be the CEO of the largest Software Company on the planet....but ur not, instead of getting up and doing it youd rather boot up Windows (Thanks BTW) to tell other people what you "Would do" and what they "Should do"....Lame....I think the phrase "Love it or leave it" applies here. If its that bad then leave.....oh wait....you cant. ^.^ Linux and Mac do indeed kick ***,(i personally use them both)....but there is a reason they dont stack up in sales and why they lack software titles. So for now , stop ******** and enjoy what you have. If you are truly sick of it.......simply leave. Just a thought....

Another World dominated message brought to you by your Local Neighborhood Microsoft Employee ^.^


Mizango
Pandemonium Server

Edited, Sun Aug 8 11:54:07 2004
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RE: Show of hands...
# Aug 08 2004 at 5:40 PM Rating: Decent
44 posts
but there is a reason they dont stack up in sales and why they lack software titles.

You mean, because Microsoft has been convicted of using their monopoly to unfairly eliminate competition?

That would be because Gates knows people want more for their money so he includes extra software.

Exactly what does Windows include? A web browser and a media player, neither of which are at the top of their class -- but they dominate the market anyway because Microsoft killed the competition by abusing their monopoly. Let's not forget Solitaire and Minesweeper. Mac OS and any modern Linux distribution come with hundreds of built-in applications, and they cost significantly less to buy (and in some cases, are free).

If you are truly sick of it.......simply leave.

That's why I'm posting this from OS X 10.3. :-p However, I can't stand seeing misinformation spread.
RE: Show of hands...
# Aug 08 2004 at 4:39 PM Rating: Default
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291 posts
Well I'm 16 so I think that CEO thing would be out of the question, so I'm not about to use my money to buy a different OS, when I need to be saving my money for collage. Uhh I would say taking 7 classes per semester and getting all A's would qualify as smart and no I would not rather boot up Windows. How can you go off at me for preferring to take another OS over Windows when you write “Linux and Mac do indeed kick ***,(i personally use them both).…”?
“but there is a reason they dont stack up in sales and why they lack software titles.” -- That would be because Gates knows people want more for their money so he includes extra software.
RE: Show of hands...
# Aug 08 2004 at 3:01 PM Rating: Decent
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109 posts

Here-Here!!! Ditto! and all that. Good post.

RE: Show of hands...
# Aug 07 2004 at 12:28 AM Rating: Decent
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241 posts
I agree with not having as much problems with win2k but the issue for me is win2k is soooooo much less stable than xp. Yes i know that xp has some gaping holes in its security features but it makes up for it in stability. I personaly dont have to much problem with security. All ya need to do is have a virus protect such as Nortans which seems to be the most common, it also helps to have a program such as Ad-Aware which i beleive is a free download from the website (not to sure though) and its also good to have something liek Zonealarm running, just turn off the pop ups so that it dosent cause you to lose "Full Screen Mode". Zone alarm is easy to configure as a firewall, it will ask you the first time you try to run POL if you want to allow that program to access the internet, just tell it yes and you are good to go. Zonealarm is a good pop up blocker and also prevents intrusions from many other sources. So just protect your comp and XP is no problem whatsoever. (Didnt mean to bash win2k but i have had some nasty stability problems with it. No were near the problems as ME but its just easier to run with XP.)
OT: RE: Show of hands...
# Aug 07 2004 at 9:40 AM Rating: Good
46 posts
I haven't really had any stability problems under Win2k that I can think of. The only time I wind up rebooting the machine is when Microsoft hands out another bloody update. I find that stability tends to be more closely related to exactly which applications are run; some have nasty memory leaks, etc. and I tend to run a pretty tight ship.
I use a hardware firewall, so I can't comment on Zonealarm (though I've heard good things), and I agree that Ad-Aware can be very useful, especually for removing that statistics that Microsoft tries to keep within Windows Media Player. Heh, and I don't mind the Win2k bashing; I still find Linux to be more stable than anything Microsoft has out. It's the SE bashing that I'm more offended by - if they spent as much time reading up on how to configure things properly as they did complaining that it didn't work, they'd be happy and making gil now, which is what I'm off to do. ^_^
trouble
# Aug 06 2004 at 8:34 PM Rating: Good
Is that why every time I try to log in the computer trys to reinstall my POL? Then when I try to log out the screen goes blank and I have to alt+cntrl+delete to get anything?
Not good at any of this computer stuff, my fiance did it all, now he is stationed in Iraq..lot of help that is.
RE: trouble
# Aug 07 2004 at 2:51 AM Rating: Decent
16 posts
Its not trying to reinstall - its asking for your POL/TetraMaster disk because 1 or more files may have been damaged during the update. It asks for your POL/Tetramaster CD, so insert the CD and click ok.

Not directed towards you Redyne but so many people have bashed the developers because of this - When it asks for the CD - "INSERT THE CD" -even if it was trying to reinstall its asking for the CD - After an update or new driver install when windows asked for the Win98 CD, did you just click cancel and expect things to work?
RE: trouble
# Aug 07 2004 at 11:17 AM Rating: Decent
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996 posts
Heh...maybe that's a bad example. With Windows 98, quite frequently you *could* hit Cancel and it'd work because it was trying to copy over files that already existed and were perfectly fine. ^^

Plus, with Windows 98, many system builders (myself included) finally started putting the CAB files in C:\WINDOWS\OPTIONS\CABS and changing the install path in the registry so that Windows would just copy the files from the HD as needed. What a nightmare...
RE: trouble
# Aug 07 2004 at 11:51 AM Rating: Decent
eh, I just hit cancel on win xp with no problem, but the install thing is annoying the hell out of me, guess I ought to do the insert disk nonsense.


eh I'll probably just suffer through the attempts to install, until I reformat my main drive, which my pc is starting to need, freakin betterinternet.
It happens
# Aug 06 2004 at 3:26 PM Rating: Decent
Its like this with any game. When you patch the main exe file the firewall programs see it as a new program and make you allow access for it. IT happens with every game and program that gets updated. It's something that happens when you update anygame.
PS2 Error
# Aug 06 2004 at 3:06 PM Rating: Decent
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795 posts
I'm on a PS2 and I havent been able to log on for the entire day. It keeps saying it cant get a response from the DNHS server.

Anyone else having the same problem?
It doesn't sound like there fault...
# Aug 06 2004 at 12:59 PM Rating: Excellent
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682 posts
If the firewall is blocking the software then it isn't SE's fault, every new POL version that comes out I need to allow access to the internet because my firewall will block it because it is a new version and notthe version I let go through my firewall. I use Zone Alarm Pro which is a very popular firewall program and Ijust make sure I allow access again after every update it isn't hard.
RE: It doesn't sound like there fault...
# Aug 06 2004 at 8:22 PM Rating: Good
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85 posts
Just somethign to note for you Cutriss about using ports, FFXI randomly switches between sets of ports in order to make the game more difficult to hack. Although it's a great move by the developers to make the game safer, it's a pain in the *** when configuring a firewall. Just saying, they probably didn't change the exact ports it uses.
RE: It doesn't sound like there fault...
# Aug 06 2004 at 9:05 PM Rating: Decent
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996 posts
Yeah, I understand that, but the gist of the message almost seems to indicate that they'd be using new additional ports.

Someone further up the thread mentioned firewalls giving fits whenever the hash of the executeable making the connection attempt changed...but if this was the problem, everyone would be used to it by now, and Square wouldn't have to make a special announcement about it.

I think a lot of people can agree with me on the point that they really need to brush up on their software engineering skills. FFXI is a very very large project, yes, but releasing a patch which breaks all your Windows clients is just moronic. Releasing a follow-up patch which requires the original install media but doesn't explicity say so in the patch instructions is equally dumb. Go count how many people posted in the last update about how they hit Cancel 7-11 times and just went about playing the game.

All the people in the world can rate me down for saying that, but it remains truth. And I've done large-scale development and deployment before, so I know how this works.
RE: It doesn't sound like there fault...
# Aug 06 2004 at 2:45 PM Rating: Default
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996 posts
And why exactly does the network behavior of this program change on each release? That's just sloppy. You don't need new ports every time you put out a new patch. Stick to the ports you declared in your design document.

And really, not only is this dumb programming, it's bad PR - The firewall isn't forcing a disconnect - It's preventing a connection from ever being established.

I think this game has demonstrated several times that Square's forte is console programming, and that they are still PC neophytes. I don't know if they outsourced the development of the FF7 and FF8 ports, but those were utterly awful. FFXI on PC is just hugely better than those, of course, but still, they need to improve their development processes.

Releasing that patch this week which caused the undocumented MSI popups was *absolutely foolish*.
RE: It doesn't sound like there fault...
# Aug 07 2004 at 3:23 AM Rating: Decent
16 posts
Quote:
Yeah, I understand that, but the gist of the message almost seems to indicate that they'd be using new additional ports.


Ummmm.......No
In the PS2 manual and on the PlayOnline website they give you the port RANGES that the game uses. The game will only transmit and recieve within these port ranges, and if you allowed your firewall, router and/or hybrid modem to communicate on these ports, it will work fine for every update they have.

Its not the developers fault that you dont know how to configure your system.

If you needed help theres no shame in asking for help and educating yourself a little bit, but bashing the developers in your other posts with a few words you picked up in a programming book just looks *absolutely foolish* to anyone who knows the any working behind simple networking.

Quote:
The firewall isn't forcing a disconnect - It's preventing a connection from ever being established.


More than likely your firewall is not configured correctly. When you first ran the game your firewall asked if want to allow this program to access the internet - you clicked yes and figured you were all set.

Your firewall logs that this application can access the internet and logs what ports it uses. When the game updates it changes the .exe and your firewall may detect that, but it still uses the same logs for the ports it previously used, because thats how the firewall configured itself. So when the ports change your firewall doesnt accept the packets on the new ports because it thinks thats not a valid port that this application has ever used.

Thats what internet security has come to these days, people that understand networking also understand how to exploit it and understand the majority of people dont know anything about how it works. So developers have to try and make it easy enough for common user to be able to use the software and the hard enough that the common hacker cannot exploit it. Square has done a great job expecially since the game has was released in Japan almost 2 years ago now, and there are minimal exploits to date. If anyone ever played the Diablo series they know how boring it got when every single player was using hacks.

Just wait in a few weeks when Microsoft releases XP Service Pack 2 which defaults a newer configurable built in firewall. People will be running firewalls on top of firewalls and problems all over the place, but everyone's gonna blame Microsoft for bad code development.

Quote:
Releasing that patch this week which caused the undocumented MSI popups was *absolutely foolish*.


Why? It provides 2 things - repair damages in the update that was caused by thousands of simultaneous downloads, and makes sure you have a copy of the POL Viewer CD and arent bootlegging the game.

Enough rant I got some exp points to work on.

Configure your system!!

RIP - Rick James

Edited, Sat Aug 7 04:38:12 2004
RE: It doesn't sound like there fault...
# Aug 07 2004 at 11:22 PM Rating: Decent
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996 posts
You seem to misunderstand both me and my point of view.

First off, I used to work at a research facility with a 500-seat 2K/XP network running off Cisco Catalyst 4000-series switches and a large number of Irix and DEC workstations. I used to *manage* a government-facility firewall. I have a BS in Computer Science and I've been working in the field for over 15 years. Suffice it to say that I know what the hell I'm talking about, despite what you happen to think.

Second, I haven't had any problems with connecting to PlayOnline or FFXI. I don't know where you got that from. I know how to configure my system thankyouverymuch.

Third..."Why? It provides 2 things - repair damages in the update that was caused by thousands of simultaneous downloads, and makes sure you have a copy of the POL Viewer CD and arent bootlegging the game." - Again, you miss the point completely. It's good that they patched, YES. However, doing it in an UNDOCUMENTED fashion is bad. How many people didn't know what the hell they needed to do to properly dismiss the MSI prompts? How many people are *STILL* just cancelling the update request? And *WHY* are they even being allowed to? If you depend on your users to help you maintain a secure network, then you *DAMN* well better make sure they know how to keep their clients updated.

Fourth..."The firewall isn't forcing a disconnect - It's preventing a connection from ever being established." - It's an issue of semantics. Yes, I know how a firewall works. Which is *EXACTLY* why I've said what I have. It takes a very sophisticated firewall to intelligently disconnect a connection in progress. Most consumer-level firewalls just prevent the connections from ever being established. That was my point.

Oh...and just to point out - bootlegging a game that does server-side authentication is kind of...well...retarded? I mean, who cares if someone doesn't have the original install CD? Are they using valid ContentID keys? That's what's important...
RE: It doesn't sound like there fault...
# Aug 08 2004 at 3:25 AM Rating: Decent
16 posts

Quote:
You seem to misunderstand both me and my point of view.

Your right - the clarification points you just made, and me reading back on your previous post, I did misunderstand your point of view, and I apologize for any personal attack my post had implied.

Our backgrounds are somewhat similar except I used to work in a NOC *managing* a DSL network for a fairly large city in western New York using a Cisco 10000 and multiple Cisco 6400 concentrators. You had researchers with some knowledge to manage and I had a city full of non PC savvoy users.....the tension builds under ones skin and needs to erupt every now and then after repetitive answering of questions - sorry you had to be on the other end of the blast.

Quote:
Second, I haven't had any problems with connecting to PlayOnline or FFXI

Again I misunderstood.

Quote:
How many people are *STILL* just cancelling the update request? And *WHY* are they even being allowed to?

Good point.

Quote:
bootlegging a game that does server-side authentication is kind of...well...retarded

Yes it us, but the biggest problem Square is concerned about is accounts being sold and stolen.

So I offer my previous post to be overlooked by you and glanced upon by others having trouble with POL and FF11.

RE: It doesn't sound like there fault...
# Aug 08 2004 at 11:19 AM Rating: Decent
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996 posts
Hehe...I'm sorry to have coated my post with such a thick layer of vitriol. :) You had me quite incensed over things, but I'm glad we're on the same level now. :)

And yeah, I've done end-user tech support too. Before I had my government job and the development job I had before that, I did tech support at my university, including helping the students get on the network over the phone. Boy...that was "fun". Of course, at least they had no serious artificial expectations of us, unlike some of the professors...

Anyway, thanks for reading my response, and I apologise for coming across so outraged. :)
Just say it...
# Aug 06 2004 at 11:38 AM Rating: Good
Scholar
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2,506 posts
Why don't they just say it?

'Uh guys, we screwed up.'
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RE: Just say it...
# Aug 06 2004 at 12:45 PM Rating: Decent
probably because there a big well known business... they did mess up tho
RE: Just say it...
# Aug 06 2004 at 12:58 PM Rating: Default
17 posts
Yep I Agree They Messed Up Totally and I Have Been Down For 3 Days Now >< With No Hopes Of Fixing The Problem ><
#REDACTED, Posted: Aug 07 2004 at 9:45 AM, Rating: Sub-Default, (Expand Post) I really do not understand it. WTF do you need a FIREWALL for. A firewall is only good if a hacker has never seen it before. There isn't a single one I can't get by if I really want to. I do tech support for a living and every single american that I deal with has one. Guess what...... your chance of getting your computer broken into is about as good as being struck by lightning, unless you have gona and ticked someone off. FIREWALLS ARE THE REASON ALL ONLINE GAMES LAG!!!!!!!!!!!!!!!!
RE: Just say it...
# Aug 09 2004 at 1:12 PM Rating: Decent
A user has little effect on another users lag. lag is generally created by the requests the server answers, also how fast your graphics card can display what it's told to causes lag. If anything firewalls only slow down the user that has it running. btw i am behind two and it causes no lag.

"I do tech support for a living," i am sorry, you should know what a firewall is and never be caught without one.
::sighs::
# Aug 07 2004 at 12:22 PM Rating: Decent
32 posts
Ummm, you really have no idea what a firewall does, do you? A "hacker" doesn't need to _physically_ "hack" your computer to obtain your IP address and wreak havok. There are so many tools that automate the process, giving the process of hacking a life of its own (i.e trojans, worms, etc.)

http://computer.howstuffworks.com/firewall3.htm

Might want to do some research and reevaluate your opinion of firewalls. Please don't encourage people to tear down what you don't understand.
RE: ::sighs::
# Aug 08 2004 at 11:05 AM Rating: Good
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245 posts
/Cheer ^.^



Edited, Sun Aug 8 12:05:35 2004
____________________________
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Ex: Pandemonium.
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