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Meter Reading ShenanigansFollow

#1 Oct 07 2011 at 11:50 AM Rating: Excellent
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So I've been in my new apartment since June 3rd, and the first time they read my electric/gas meter was September 17th. My bill this month was 10x the previous months, because they've been billing me for estimates.

Turns out, the last meter reading was 8 months ago (February).

Aren't they supposed to read the meter when I start service with them? I mean, how could they reliably estimate my usage if they hadn't read the meter in 4 months? And the fact that they haven't checked it in 8 really irritates me. The customer service rep assures me that I am not paying for energy used by the previous tenants, but I suspect that's a dirty, dirty lie...
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#2 Oct 07 2011 at 12:04 PM Rating: Excellent
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I'm surprised they check so little, is that normal there?

We get checked every month, expect a couple of times when the weather interfered. Those bills were estimates; and that bit us one month when their estimate was off, and we had to make up the difference. Nothing like 10x though.

Sounds like they aren't too good at estimating, or you ran the AC too much or something? Smiley: confused
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#3 Oct 07 2011 at 1:31 PM Rating: Good
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I've never had to deal with energy in this area, so I have no clue if it is normal or not. :(
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#4 Oct 07 2011 at 1:35 PM Rating: Excellent
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They don't have to actually check it, they can "estimate" it and base it on other users in your area, time of year, and your previous usage. The local power company here puts either (ACTUAL) or (ESTIMATED) near the KWH reading on the bill. I usually check my meter when I get the bill to make sure they didn't over/underestimate me and I would get hit with a usage fee for too much the next month if they greatly underestimated me.

Of course, there are times during the winter when my bill says (ACTUAL) and I know that no one walked to my meter because the snow has no footprints in it at all, and hadn't for a good 2 weeks.

So, check your bill and usage when you get it, and call them up if it is greatly different. They should be able to issue a corrected bill. Shouldn't just assume they are billing the correct amount.

Edit:
I have had an estimate bill be about 50% too high one month, but didn't care. And the following month was an actual reading, and ended up being almost nothing. I went from like... 300 dollars one month, to about 30 the next. It was an oddly cold summer month that didn't get the AC usage it did the previous year.

Edited, Oct 7th 2011 3:37pm by TirithRR
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#5 Oct 07 2011 at 2:49 PM Rating: Good
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It's becoming more normal to estimate usage due to the manpower in having to do actual readings. Some electric & gas companies can't afford to send someone out to do all the readings in the areas they service. Let customer service know that you've only been in the apartment for 4 months and that it is inaccurate and incorrect that they're basing an estimate on the usage of the prior tenant. There are a lot of varying factors doing estimates. Since most utility companies don't want to run afoul of their regulatory agencies for billing problems, you have some leverage to ask for an adjustment to your bill.
#6 Oct 07 2011 at 3:50 PM Rating: Good
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What's bothering me is that there was an 8 month period between readings, and the difference between the estimation and the actual was $180. But I moved into this apartment 4-5 months after that reading, so their estimation could have already been low by that point.
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#7 Oct 07 2011 at 4:15 PM Rating: Good
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Estimates that are too high or too low are not a problem as long as they eventually do an actual reading. You pay for Reading to Reading differences. So eventually your bill will even out. They estimate a couple hundred KWh high a few months, then the actual reading the last month is going to be lower than expected, you won't pay as much. The issue is if they estimate low multiple times, you may get an actual reading much higher than the monthly usage, and may get a penalty fee.

You should always check your reading on the bill against what your meter actually says. If they are really estimating high for 8 months in a row, a simple call would fix it.

In the end, you aren't paying any more money. You just end up paying for some future usage, or putting off paying for current usage until the future, depending on how the estimate compares to your actual usage.
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#8 Oct 07 2011 at 4:17 PM Rating: Good
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Even if I'm only going to be here 1 year? If they truly do it every 8 months, there wouldn't be another reading while I'm here.
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#9 Oct 07 2011 at 4:31 PM Rating: Excellent
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You normally pay $18/month?
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#10 Oct 07 2011 at 4:41 PM Rating: Good
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Uglysasquatch wrote:
You normally pay $18/month?


Lol, no, I just can't do math.
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#11 Oct 07 2011 at 4:43 PM Rating: Excellent
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TirithRR wrote:
In the end, you aren't paying any more money. You just end up paying for some future usage, or putting off paying for current usage until the future, depending on how the estimate compares to your actual usage.


Except that if the last actual reading was 8 months ago, and he's been living there for only 4 months, then it's entirely possible that they've been underestimating the usage for the whole 8 months, then finally got around to reading the meter and are sticking him for the total difference. Which means that half of that time period was when the previous tenants were living in the apartment.

What I'm surprised about is that they aren't required to read the meter when there's a change of service. If they'd read it when switching the service to the new customer, they could then bill the old customer for the difference and start fresh with the new. Failing to do this, even if it's their policy not to would seem to me to be a deliberate attempt to get you to pay for the previous person's service and should be something you can raise a stink about and even sue over.
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#12 Oct 07 2011 at 4:44 PM Rating: Good
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It was only me here during the summer months, and only sparingly even then. So only the stuff in my room and the kitchen was plugged in, my AC only ran in bursts on the hottest nights, etc. So we figured it would be about 2-3x more with my roommates here, especially once we plugged in the rest of the lights/appliances. But this bill was well over double what we thought it would be.

If it's just charges on energy that I used, I don't care. But I have no interest in paying for the previous tenants' electricity.
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#13 Oct 07 2011 at 4:45 PM Rating: Good
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gbaji wrote:
TirithRR wrote:
In the end, you aren't paying any more money. You just end up paying for some future usage, or putting off paying for current usage until the future, depending on how the estimate compares to your actual usage.


Except that if the last actual reading was 8 months ago, and he's been living there for only 4 months, then it's entirely possible that they've been underestimating the usage for the whole 8 months, then finally got around to reading the meter and are sticking him for the total difference. Which means that half of that time period was when the previous tenants were living in the apartment.

What I'm surprised about is that they aren't required to read the meter when there's a change of service. If they'd read it when switching the service to the new customer, they could then bill the old customer for the difference and start fresh with the new. Failing to do this, even if it's their policy not to would seem to me to be a deliberate attempt to get you to pay for the previous person's service and should be something you can raise a stink about and even sue over.


...what gbaji said.
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#14 Oct 07 2011 at 4:46 PM Rating: Excellent
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idiggory, King of Bards wrote:
Uglysasquatch wrote:
You normally pay $18/month?


Lol, no, I just can't do math.


You scare me sometimes.
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#15 Oct 07 2011 at 4:51 PM Rating: Good
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someproteinguy wrote:
idiggory, King of Bards wrote:
Uglysasquatch wrote:
You normally pay $18/month?


Lol, no, I just can't do math.


You scare me sometimes.


>.<

Okay, so it was 8x the previous months. D:
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#16 Oct 07 2011 at 4:57 PM Rating: Excellent
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idiggory, King of Bards wrote:
someproteinguy wrote:
idiggory, King of Bards wrote:
Uglysasquatch wrote:
You normally pay $18/month?


Lol, no, I just can't do math.


You scare me sometimes.


>.<

Okay, so it was 8x the previous months. D:


Smiley: oyvey

Well at least it's a step up from the invertebrate thing. Smiley: wink
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#17 Oct 07 2011 at 5:10 PM Rating: Good
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gbaji wrote:
TirithRR wrote:
In the end, you aren't paying any more money. You just end up paying for some future usage, or putting off paying for current usage until the future, depending on how the estimate compares to your actual usage.


Except that if the last actual reading was 8 months ago, and he's been living there for only 4 months, then it's entirely possible that they've been underestimating the usage for the whole 8 months, then finally got around to reading the meter and are sticking him for the total difference. Which means that half of that time period was when the previous tenants were living in the apartment.

What I'm surprised about is that they aren't required to read the meter when there's a change of service. If they'd read it when switching the service to the new customer, they could then bill the old customer for the difference and start fresh with the new. Failing to do this, even if it's their policy not to would seem to me to be a deliberate attempt to get you to pay for the previous person's service and should be something you can raise a stink about and even sue over.



I guess I missed that part.

I do find it odd that this would be the case... is the bill not in your (idgorry) own name? Seems odd that a power company would handle changing customers like that. I can't say I have experience in this, since I installed the service in my house, and had it activated. So in the 15 years that this house has been getting power, it's always been used by me and my family.

Edited, Oct 7th 2011 7:11pm by TirithRR
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#18 Oct 07 2011 at 5:43 PM Rating: Good
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Yup, it's in my name. And none of the prior tenants are still here.

I started service on a new account--it's not like I just had the old one transferred to my name or something.
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#19 Oct 07 2011 at 5:50 PM Rating: Excellent
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idiggory, King of Bards wrote:
Yup, it's in my name. And none of the prior tenants are still here.

I started service on a new account--it's not like I just had the old one transferred to my name or something.


I'd refute the charge on the grounds that they didn't read the meter when you started service with them. I'm not sure of the laws, but it would seem to me that if they estimate like that they can't charge you for the difference once they read the meter unless you were the customer on the account when they last read the meter. They're free to continue estimating, but it's on their dime at this point.
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#20 Oct 10 2011 at 12:30 AM Rating: Excellent
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Places I've stayed have done this. Annoying as hell. However, you agree to it when you sign up (unless whomever wrote the contract is a moran). Sometimes it works out in your favour, but very rarely. They should work with you on a payment plan or something, but, unless local/state statues and/or their contract state otherwise, this is perfectly normal/legal. (Although I think it's bullsh*t, personally).

Edit: Different places do estimates on different intervals, but many recalculate them anually.

Edited, Oct 10th 2011 1:31am by acprog
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#21 Oct 10 2011 at 12:52 AM Rating: Good
I think we are getting new meters here in Maine or something. I didn't do more than skim the crap they mailed me, but I think that CMP will be available to get daily meter readings electronically.
#22 Oct 10 2011 at 11:16 AM Rating: Good
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I believe that most/all of the meters here in Phoenix are now electronic, I've always gotten an 'average daily usage' graph on my bill showing how much i use per day of the week. What's funny is my January bill is my highest, either because I'm inside all the time, or because I despise the cold and the insulation sucks in my apartment.
#23 Oct 10 2011 at 2:40 PM Rating: Good
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It would be significantly less irritating if they didn't have a monopoly in the area. >:(
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