Samira wrote:
The FIRST thing a customer with a beef wants to hear, whether they'd admit it or not, is some version of "I'm sorry you're dissatisfied," followed by some version of "what can we do to make this work for you?"
Not really on topic, but I loathe that kind of manipulative trite. I udnerstand that most people like it, and were you in a situation dealing with me I would also understand you are required to say it, but still it rubs me the wrong way.
Samira wrote:
Had the staff here, and I don't know or care who would be the appropriate one, just stepped up and said "You're right, there was a misprint, this is what we meant to say. It doesn't seem that anyone was affected but please let us know if that's incorrect and we'll do what we can to make it right", most of this kerfluffle would have dissipated on the first day.
Are you talking about the recent contest? I am not considering that event. I am only considering the most recent occurrence between BT, Mindel, and Kaolian, and then the following reactions by the community.