Blizz is the Shizz.Follow

So I'm an idiot and came back without knowing about the scroll of res. I took a long shot and called them and explained:

"I came back without knowing about the scroll, what the dilly yo?" the rep I talked to did the following:

1. Free upgrade to Cataclysm
2. Free server xfer for Mage.
3. Free faction change for Mage.

All instant, all without using a scroll. All it cost me was 40 minutes of waiting on the phone. All of which I was playing WoW for anyway. :D

Son, I am not disappoint.

What with all the "Blizz customer support sux!!! Tehy dun car nymur!!" crap that goes on in various forums it is nice to see someone who got hooked up.

Every time I contacted them, it has been nothing but great.

Indeed. Even getting hacked these days is trivial. You get a mail from them about a possible security breach and a giant "Got hacked!" button which initiates the entire restoration process. I logged in 20 minutes after pressing that button and all my junk had been transferred back to my characters, with a password and Authenticator reset.

Getting hacked now is like winning a free month of game time.

The one and only time I've called Blizz support, I was very thoroughly impressed by their service. I had to spend like ~25min on hold, that part mildly sucked, but it was Totally worth it.

Mom had been banned for the second time for supposed botting (she wasn't; I checked her computer multiple times, nor would she know how to) and we decided to restart her account and she'd just farm less. She was perma-banned the 2nd time; they refused to re-instate her account.

Well, an error occurred when trying to upgrade her 2nd account to a BC one (she wanted another Draenei Paladin because that's what she had before), and I had to call Billing.

While on the phone with Billing, the very friendly rep got into a convo with me and I explained why we were doing what we were doing and he goes "wait, what, she was banned?" and I go "yeah... they kept telling us that we were botting and 'excessively farming'" and then I went on to explain that mom's got health problems and she doesn't have a job (she's a housewife obviously) and she's older.

Then he goes "well I got a friend in AA, give me a min" and well, like 10-15min later he comes back and says something like "I think we can get that taken care of for you". Well, in appreciation for what they did, I told them to put BC on the 2nd account anyways even though it wasn't needed; I could always use another RaF and RaF mount. lol.

So, I called them with the intention of just getting the TBC upgrade to work, and wound up re-instating a "permabanned" account.

Very much appreciative of the excellent service I received. To this day we're happily playing WoW, and ever since we drastically cut our farming efforts back (and the fact we do a lot more dailies than farming these days), we've not been threatened, banned, or anything of the like.

Edited, Mar 18th 2012 7:31pm by Lyrailis

Blizz customer sever is good,I think.

This times a million!

Being polite, reasonable, rational and patient will generally get you the best possible outcome in any situation where you need customer service.