That just means your server is still down. No need to email them about it.
When the server is back online it will work as it normally does, just asking you for your login username and password.
If you look at the server list (when your realm is back up) there is a column that tells how many characters you have on that particular server....so all you'd have to do is look until you see one that has a number beside it. I think you can also arrange the servers by that column, putting your server on the top of the list. However, when your server is down, it will not be on that list.
Edited, Dec 19th 2006 2:14pm by jpaugh