Create a character that violates their Natzi policy. Of course, you won't get your real problem resolved, but at least you'll get a response.
I have a problem with having an older character by the same name on Archimonde come up as my default login character on the official WOW forums. Not the end of the world, but annoying since I can't choose my current character. I emailed tech support, who replied with a cut/paste answer telling me that I have to create a game account before I can post...yea..genius. And BTW your character Walmart has been temporarily renamed for violating trademark policies.
I'm not complaining that they changed my mule's name, but since they took the time and effort to do that, couldn't they have noticed that I have accounts already?