DirectX and other question :: World of Warcraft

#1 Oct 08 2008 at 8:48 PM Rating: Decent

15 posts

I've been having tons of problems getting EQ to run on my new computer. I finally saw a play button today and now I am getting this error message.

Quote:

<alert>
E:\live\eq2\framework\core\devices\src\DirectX9RenderDevice.cpp
(9833):
sRestoreGammaRamp(): Gamma ramps are not saved

Honestly I have no idea what that means but I do know that I have DirectX version 10. I would think that it would be backwards compatible but maybe I am wrong about that. Hopefully it's not my video card. That is a ATI HD Radeon 2400 Pro with 1 gig of memory. The guy at the computer store told me this system would run any game and I hope he didn't lie.

I checked the EQ Knowledge Base and the only thing I can come up with is for this error message.

Quote:

<verify> c:\test\eq2\framework\core\devices\src\DirectX9RenderDevice.cpp Unable to create D3D device for [Graphics Card]

Close but not really the error message that I am getting. Please someone help me before I pull out all of my hair. thank you in advance.

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#2 Oct 09 2008 at 2:36 AM Rating: Good

Dyadem

Sage

8,187 posts

Same exact video card I have. I honestly am stumped and am not that computer savvy so hopefully someone else can come along and direct you in the right path. You may want to make sure all of your other windows components are up to date and that you are running the latest net framework. Other then that I can't think of anything.

Sorry you are having so much trouble. Best wishes.

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#3 Oct 09 2008 at 7:52 AM Rating: Excellent

Calthine

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I dunno either. Try posting in the official tech support forums; there are some very tech-savvy people over there. http://forums.station.sony.com/eq2/forums/show.m?forum_id=4

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#4 Oct 09 2008 at 9:54 AM Rating: Decent

__DEL__1592314903959

Scholar

52 posts

I would delete your direct x and re-install it to the latest version. That video card can easily run just about anything.

You could also pull EQ off (if you can put it back on that is) and re-install it. Try the Direct X first

Edited, Oct 9th 2008 1:49pm by ryanbrandon

Edited, Oct 9th 2008 1:50pm by ryanbrandon

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#5 Oct 09 2008 at 10:53 PM Rating: Decent

__DEL__1592312448778

15 posts

As far as I can tell you can't uninstall Direct X. I have been unable so far to even switch back to DX9.0c. Right now I have restored to the point when I installed EQ2. I am going to JUST do what the Sony techs said to do. That is install Direct X Redist (Aug2007), and also the supported driver for my video card. They insist that it will run fine after doing those things (well, plus running as admin and in compatibility mode for XP SP2), so I figured maybe I messed something else up with all the other things that people were telling me to do. I'm getting withdrawls, not to mention technocidal thoughts. I sure hope I'm online sometime today.

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#6 Oct 10 2008 at 7:43 AM Rating: Decent

__DEL__1592314903959

Scholar

52 posts

I hate dealing with tech support. They always try to pass the blame. God forbid you have a router its ALWAYS the routers fault lol

Edited, Oct 10th 2008 11:39am by ryanbrandon

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#7 Oct 10 2008 at 7:54 AM Rating: Excellent

Calthine

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6,786 posts

FaySlayer wrote:

As far as I can tell you can't uninstall Direct X. I have been unable so far to even switch back to DX9.0c. Right now I have restored to the point when I installed EQ2. I am going to JUST do what the Sony techs said to do. That is install Direct X Redist (Aug2007), and also the supported driver for my video card. They insist that it will run fine after doing those things (well, plus running as admin and in compatibility mode for XP SP2), so I figured maybe I messed something else up with all the other things that people were telling me to do. I'm getting withdrawls, not to mention technocidal thoughts. I sure hope I'm online sometime today.

I'm vaguely recalling that when DX10 came out EQ2 couldn't use it, but I haven't heard anything about that in a while. Let us know how it comes out!

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#8 Oct 10 2008 at 7:56 AM Rating: Excellent

Calthine

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ryanbrandon wrote:

I hate dealing with tech support. They always try to pass the blame. God forbid you have a router its ALWAYS the routers fault lol

Heh. The first thing our ISP always asks is "Do you have a splitter?" They of course want you to bypass everything and go direct to the wall. We inform them that yes, we have a splitter, that THEY installed the LAST time we had problems....

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#9 Oct 10 2008 at 9:10 AM Rating: Decent

__DEL__1592312448778

15 posts

I'm pretty sure there are people out there running EQ2 with DX10. If anyone has Vista and DX10 and is running EQ2 I'd love to know how you did it. The restore didn't help so I am getting back online with the techs to let them know their solution didn't help.

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#10 Oct 23 2008 at 9:03 AM Rating: Decent

utaeladil

2 posts

DirectX 10 is Vista only, it is pre-installed and cannot be removed. Since you have Dx10, we know you have Vista. I think I had no issues installing EQ2 but I noticed when I installed the game Spore, it needed to install Dx9 (and after some research, I found that Dx9 and Dx10 in Vista do not interfere with each other, and some games actually require Dx9 to run. If you install Dx9 and still have trouble, be sure to try launching the game as an administrator. Right click the EQ2 icon and select "RUN AS ADMINISTRATOR" and it should allow the game to run better. It could be trying to write something to the Program Files folder, but is unable to due to not running as the Administrator. Try installing Dx9 and also try RUN AS ADMINISTRATOR and let me know if that helps!

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#11 Oct 23 2008 at 2:02 PM Rating: Excellent

Calthine

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Think you have it backwards there, I have Dx10 on am XP machine. Vista is Dx10 only :)

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