Oh... and...
Ugh...
Still no clue what is going on...
Here are the two TSRs I talked to about the situation.
TSR Nick M.:Hi, my name is TSR Nick M.. One moment please, while I read your question.
TSR Nick M.: Do you remember your old account name?
You: yes, it was *******
TSR Nick M.: I see that you have all the expansions flagged on your account.
You: Yeah, except the RoK one. I havent played since last June.
TSR Nick M.: I will escalate your issue to tier 2 for further investigation.
TSR Nick M.: I see that your account is still closed.
TSR Nick M.: They will contact you back soon after investigating your issue.
You: Yeah, still closed, I didnt think i needed to reopen it to do the Legacy thing
You: Will I hear back today... or will I have to wait til next week? My email is still the same as it was last year.
You: Plus my subscription page is showing SWG as a pending subscription even though i havent played it in like two years.
TSR Nick M.: May I know your account name?
You: the account name or the name on the account?
TSR Nick M.: I apologize, that message was not intended for you.
TSR Nick M.: Michele, I can not tell you any exact time .
TSR Nick M.: However, I hope that your issue will be resolved soon.
TSR Nick M.: Is there anything else I can assist you with today?
You: No, I just wanted to see how EQ2 was doing...
and then the next TSR:
TSR - Jordon S:Hi, my name is TSR - Jordon S. One moment please, while I read your question.
TSR - Jordon S: What error do you get when you try to log on.
You: After I try to login it tells me I dont have a EQ2 subscription.
You: When... according to others it should let me play for free (without reopening my subscription), as in... log straight in because of the Living Legacy event.
TSR - Jordon S: May I know your station name?
You: ******
TSR - Jordon S: One moment please, while I look into this for you. Thank You.
You: for some odd reason on my subscription page it says my SWG subscription is "pending" even though I havent played, or paid for, it for like two years.
You: I can tell you my real name, birthdate, security question, CC# and anything else, if need be.
TSR - Jordon S: I can see that your issue regarding living legacy plan is already escalated to our supervisor by Nick M.
TSR - Jordon S: Your issue will be resolved soon.
You: Yeah, but do you know why it isnt letting me do what I should be able to do? I cant be the only one experiencing this.
TSR - Jordon S: I understand your problem, this might be a technical issue.
You: I have the urge to play EQ2 today and this weekend... if it takes til Monday or Tuesday to get an answer my eagerness might not be that high anymore.
You: This has been going on since about 6pm (here) last night... I have posted on the forums and everything. Another TSR said I should be able to resolve it using the live chat.
TSR - Jordon S: Unfortunately, we do not have a current ETA regarding this issue. Rest assured we are working on it. We apologize for the inconvenience.
You: The first TSR I tried (I got DCed) to talk to on live chat actually was asking me questions regarding my real name and my security answer and last 4 digits of the CC, but you and Nick never asked me any of that.
You: It's very disheartening. =*(
TSR - Jordon S: Your issue is related to living legacy, is that right?
You: Yes.
You: i have read and reread that site, and I did get the email from the mailing list about the promo. I have done everything it said to do, but for some reason the game wont recognize me as being "available for it" since I cant just log on.
TSR - Jordon S: I told you earlier that this issue is caused by some technical problem and your issue is escalated to our Tier 2 support team. They are currently looking into this and it'll be resolved soon.
You: Someone actually said that since the Star wars Galaxies subscription said pending (even though i havent played/paid for about two years) it might have locked me out of the Living Legacy promo
You: Ok, I guess I will just have to wait and hope for an email tonight. TSR - Jordon S: Is there anything else I can assist you with today?
You: Nope, just take your supervisor some coffee and tell him to email me back. =P
Very Very disheartening.... I want to play NOW. Not next week when someone decides to get around to me.
Oh... and then...
TSR Nick M.: Hi, my name is TSR Nick M.. One moment please, while I read your question.
TSR Nick M.: May I know your account name>?
TSR Nick M.: *?
Michele: ******* is my station account name, and I believe it was my SWG account name too. It's been awhile since i played it.
TSR Nick M.: Sorry for the wait. I'm still looking into the issue at this time.
Michele: no problem.
TSR Nick M.: I see that your SWG account is trial active.
Michele: how did that happen? I havent even wanted to play that for a long time.
TSR Nick M.: We have closed your account now.
TSR Nick M.: You will now have to subscribe your account to play.
Michele: If SWG is trail active then maybe that is why the EQ2 Living legacy thing isnt working for me because it is seeing me as an active player... when I am not.
TSR Nick M.: No.
TSR Nick M.: This can not be the reason.
Michele: Hmm. ok.
TSR Nick M.: I think we have already discussed this in chat before.
Michele: Yeah, but I was curious why SWG was showing up as pending... weird.
TSR Nick M.: As promised I will escalate your issue to tier 2 for investigation.
Michele: Yeah, and I thank you for that, now I will wait for the response about EQ2. thank you for the SWG account closing.
I wonder if I could have been playing SWG for free for the last two years.
And then I am wandering around my account page and I see what I have in EQ2...
Entitlement: Auction Beta
Entitlement: Desert of Flames + In-Game Item: Genie Bottle
Entitlement: Echoes of Faydwer
Entitlement: Kingdom of Sky
Entitlement: Rise of Kunark <<<<<<<<<<<<<<< WTF
Entitlement: The Bloodline Chronicles
Entitlement: The Fallen Dynasty
Entitlement: The Splitpaw Saga
In-Game Item: 1 Day Vet Reward
In-Game Item: 182 Day Vet Reward
In-Game Item: 30 Day Vet Reward
In-Game Item: 365 Day Vet Reward
In-Game Item: 547 Day Vet Reward
In-Game Item: 7 Day Vet Reward
In-Game Item: 730 Day Vet Reward
In-Game Item: 90 Day Vet Reward
In-Game Item: Carnivorous Plant
In-Game Item: Cloak of the Void (requires The Shadow Odyssey)
In-Game Item: Clockwork Copter
In-Game Item: Gazing Orb
In-Game Item: Mysterious Shard
In-Game Item: Pet Monkey
In-Game Item: Resevered for Veteran of VGD
In-Game Item: Ring of T'Haen
In-Game Item: Talking Statues
In-Game Items: EQII Living Legacy Promo Items
I do not have the RoK xpac... and if that is saying I should get it free then why cant I login? Grrr...
Edited, Jun 6th 2008 7:09pm by PentUpAnger