Warning to Players SE is STILL Banning!Follow

So what exactly is the ICO going to be able to do for you, anyways? Force SE to tell you why they banned you? What's the point?

Edited, Mar 30th 2010 7:36am by DsComputer

You're a very optimistic person, I'll give you that.

It's important to fight for what you believe in, and definitely right to seek justice for wrong accusations.

Most of you who didn't suffer the unjust treatment from SE probably would not understand this.

CU.

I just wanted everyone to know that I have been playing FFXI since the NA BETA TEST. My account was flagged for RMT activities on March 9th 2010. (I only logged in once in the last 10 months on Feb 28th...and somehow I was banned for RMT!).

I called SE and was on hold for 2 hours. Yes, 2 hours. I finally got through and explained my situation. They suggested if I did not login on 3/9/10, then I should file for a Compromised Account Inquiry and Character Restoration. I have done this. They told me, that if they say my account was not compromised, I will be stuck with a banned account and have to do a "Ban Inquiry"....and my still not get my account back.

I had to send them a copy of my driver's license. Isn't this just insane?! If I do not get my account back, I will not buy another Square Enix game ever again. :(

Edited, Apr 7th 2010 12:16am by FelgarFFXI

Does this situation remind anyone else of [GM]Dave or is it just me?

I would just like to say, Ive played since NA release, and thought about coming back today to my dear Taru Wingnut,
But after reading some of these stories, Im rethinking my situation.

Who's to say Ill go out, buy the game, spend a day installing and updating, and tomorrow Ill be banned by RMT?
I probably have close to 15mil still on my char(s), this makes me really really hesitant on buying this game again, and even with playing FF14, ever.

***** you SE.

"RMT related activities" is just a catch all SE uses when they don't want to tell you the real reason they banned you because they don't want people to know what criteria they use to ban people.

If some day SE adds windower detection* to FFXI and starts banning people for it you can be sure there will be a wave of bannings for "RMT related activity" and not "banned for using Windower" The reason being they wouldn't want people to know they could detect windower.


*This is an example so don't jump all over me with "OMG SE WOULD LOOSE ALL THEIR PLAYERS IF THEY DID THAT!!111ONEONEONE"



Edited, Apr 15th 2010 6:58pm by Lobivopis

after 6 yrs of playing, a perfectly clear record, i too went to log on and found myself suspended. heres the funny thing. it was a "72 hr suspension" for 5 days(gogo math!) the other cool part is when i logged on it said i was suspended but then i did a chat with SEI officers, they told me they couldnt tell me anything but a gm would when i can play again. So apparently you cannot know your offense untill youve served it? okkayyyy...
in any case after a clear record of 6 yrs ive been hit with the "mess up one time and your banned" card. Thanks SE
Gotta say, really makes you want to play thier 14 eh? SSDD or in this case, SSDgame

Edited, Apr 27th 2010 2:30am by SukasaOfCarbuncle

TL;DR - Summary at the bottom.

Hello everyone. I just wanted to add my own dilemma to the banning thread.

I started playing during the NA PC release. I had three characters--one main and two mules. Last year, around July, I left FFXI because I was moving to Japan for work. I knew that I would not have time for FFXI since I had to adjust to living abroad.

At the beginning of April, I felt that I had become settled enough to play FFXI again. I had been absent from the game for nearly 8 to 9 months. I had bought a MacBook, installed Windows 7, and downloaded the PlayOnline viewer. I did not have the actual game at this time; only the viewer.

When I logged into POL, I had initially been blocked from entering. Apparently, there was a leftover fee that I had not paid, so I took care of this with my Visa debit card. After paying, I was able to sign on to POL like normal and check the usual things. Since there wasn't much else I could do on POL, I signed off and avoided it until I could purchase the actual game again. This was around April 5th.

Originally I thought I could download the NA version of FFXI from Steam or Direct2Drive from Japan. While my Japanese is decent and I can purchase the Japanese version of FFXI from a store, I didn't really know how to properly change the details of my NA account to start working in Japan. Also, I didn't want to make FFXI a chore by having to learn FFXI all over again in Japanese. Anyway, none of this mattered because I couldn't download from either Steam or D2D as they're both (obviously?) restricted to North America. Frustrating! But, at this point, I was willing to make a small sacrifice to play again and buy the Collector's Edition of FFXI from Amazon and have it shipped to me (and maybe a few other things to make the shipping costs worth it).

Before I made that decision, about a week later, I decided to log onto the POL viewer one more time. And, to my surprise, I was slapped with an LM-17 ban. As you can imagine, more frustration followed.

I contacted the support chat twice; the wait was roughly 45 minutes. My first chat was with Agent Londin, who was pretty rude. After giving him all of my information, he claimed I was banned for "RMT activity" and said that there was no way my account would be unbanned. He also did not offer me a ban complaint option and replied with very short answers. Being shocked at this point, I had nothing left to say to him and he left.

My second chat was with Agent Paul. With this agent, I gave him more details of my situation (stopped playing for 8 months, moved to a different country, don't have the game installed). Paul then reported to me that my account had been flagged for "violating the TOS agreement" and then asked if I wanted to file a ban complaint. I agreed and explained my situation again to him. I tried to ask him more questions ("Can you tell me when my account was banned?" "Can you tell me if playing with a NA account in another country flags that account?"), but he wasn't able to answer any of my questions. He also quickly left the chat after he filed the complaint and didn't allow me to ask anymore questions.

So now, I don't know what to do other than wait and keep trying. The only thing I can think of that SE would ban me for is either because I paid the leftover fee on POL with an unverified Visa debit card (which I found out later is required), OR because I was was a NA player starting up again in Japan. If I don't get my FFXI account back, I certainly won't start over with a new account and I certainly won't play FFXIV. Having SE throw away six years of work and accuse me of "RMT activity" and "violating TOS agreements" leaves me with a sour taste in my mouth.

I play on 2 different PCs and a laptop, not to mention my 360 version when I'm at a different house.

WTF... And I used to actually have respect for the allakhazam mods...