Warning to Players SE is STILL Banning!Follow

That would be precisely why I said it COULD support said theory if you WANT it to. I didn't say that I actually believed that theory and that it was true. However, the fact remains that if you are banned from FFXI, you are not banned from playing FFXIV. I, however, will not be playing FFXIV regardless.

Just today I got the ban lifted from my account that I hadn't played in over a year. I logged on the other day and updated POL and was Shocked to find that I had been banned! LM-17 Said to refer to the website and look under Online Manners for the reasons why and contact Service and Support. I wrote an email and got a reply saying to call the number or go through the online support. After reading almost all of these posts I was a little worried about calling since almost every body has had trouble with getting their accounts back online and still some are fighting for it.

I called with User ID in hand waiting for a fight.. I'm a really good arguing over the phone in situations like this. Gave them my ID and then told him why I was calling. He then told me he has to verify more info before being able to tell me why the ban was on my account. Asked for info on the credit card, email address, home address, and telephone number. All this info besides the credit card is over 6 years old so I had to think back to what everything was when I created the account. He was very patient and helped me remember what my email address was back then.

After everything was verified, he told me that something to do with a credit card and he can reverse the ban. In less then 5 mins on the phone, my account is back and ready to be used.

I'm sorry that everyone else is having so much issues. I would just keep trying till you get a guy like I got. He was really nice. Goodluck

USA

I am being completely honest here about my account. Why would I lie? I was on Fenrir as Sweetslayer.. Whitemage.. I got banned for credit card issues. Here's the email I received from SE as proof. I feel I did get super lucky after reading everything posted on here. Also, I didn't even have to ask to speak with a manager. I just talked to the guy that answered my call. In less then 5 mins, I had my account unbanned.



[t182346:13e0] I was Banned From FFXI??
From: support_na_ol@square-enix.com

To:luvkat84@ ....
Cc:
Bcc:
Date:
Tue, Dec 22, 2009 1:17 pm



Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving the message LM-17 and it is stating that the PlayOnline
account is either temporarily or permanently closed, please contact us at the
PlayOnline Information Center at (858)790-7529 or by visiting
www.playonline.com<http://www.playonline.com> and select the Service and Support
link for our online chat support so that we may properly assist you.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly.
For assistance with a new issue, please visit the SQUARE ENIX Support Center at
http://support.na.square-enix.com.

I never even heard of a shill before.



http://i244.photobucket.com/albums/gg21/uvkat84/FFXISWEETS.jpg

http://i244.photobucket.com/albums/gg21/uvkat84/sweetslayer.png

I am finding this a bit crazy that people don't believe me. I am not fake. I am not a shill. I defiantly didn't make up some story about being banned. I am a real person that had the same problem you all had. I called and got my account unbanned. Maybe others that are having issues with getting their accounts unbanned are for other reasons besides credit cards? Maybe the guy thought I sounded hott on the phone or he felt sorry for me cause I had two kids Screaming in the background?? I don't know.

I thought i would share my story of me getting unbanned so you all could have some hope or something to get even more pee'd off at SE about. I think it's very unfair that people were banned from a game that they had to pay for.. pay for the expansions.. played for 5-6 yrs and also paid Monthly for! I was soooo mad when I seen that I had been banned. All the time and money I had put into that game!

I'm sorry that not everyone is having my kind of luck and goodluck with getting your account back or atleast getting justice with a lawsuit if possible and I am NOT a shill and I am NOT lying haha so crazy that I even have to write that. Posted below is my xfire. Look at the videos.. look at the screenshots.. I am not fake.

http://www.xfire.com/profile/luvkat/

I'm just wondering, but has anyone checked for legal action against SE for their wrongful bannings? If anything; it wouldn't hurt to send the fury of the Attorney General at their American part of the company.

The AG will determine if any action should be taken towards the company. This will catch the attention of any company, no matter how big or small. How far this goes is determined by how many legitimate complaints they receive about the company.

Remember, when filing a AG complaint, it should be to the AG of the state that the company resides with-in.

To file against Square Enix, you file in California.


999 Sepulveda Blvd 3rd Floor
El Segundo, CA 90245
Tel: (310) 846-0345
Fax: (310) 846-0402

I think you're rite, that ******* company will not employ shills, as those ******* did not care about their reputation at all.

But at the same time, i did not believe anyone will get unban, sorry if you did, but i just simply dun believe, until i get unban myself. Just dun belive those ******* is so kind to unban someone.

Those fu cking god-damned money-faced, un-human, square enix fu cking *******, won't do nice thing like unban innocent players.

That's my conclusion.

Edited, Dec 29th 2009 1:58am by pinkmage

I totally understand where you're coming from and I have no proof to offer about my own story, but seeing as how my brother is logged in and playing again and I've got my own accounts up and running, I can simply repeat that for me, it's happened.

I wish I had an answer for why you haven't had the same luck - you've been one of the more vocal people in this thread and have provided a lot of information back when everything was locked up tight. I hope that at some time in the future, you will at least get your answers.

Just spoken to the ICO. The team my complaint was passed to currently has a backlog going back to May. Mine was submitted end of September, so it's going to be a while yet.

Here is my comment for the FFXIV conspiracy theory. MMO population is exponential; look at World of Warcraft. To get people to switch over would help FFXIV succeed even if you loose money on the people who won't transfer or are not paying fees between the period they are not playing FFXI and when FFXIV launches. You will make money off the extra population you get from the FFXI players and whoever they bring with them.

It's unlikely and a cruel was of doing things, but it's not like it's a completely terrible move.

Edited, Jan 17th 2010 1:17pm by pearlsea

Is SE still ban happy?