The information below is from articles in Sony Online Entertainment's Knowledge Base.    We would like to point out that regardless of which game's image is used on the physical authenticators it will still work for ANY Sony Online Entertainment game, excluding those on the Playstation Network.
The SOE Authenticator is a supplemental authentication method for your Station Account giving you the security of Two-Factor Authentication. This additional layer of security is designed to help thwart and prevent unauthorized access to your account. The SOE Authenticator provides you with a unique, one-time authenticator code (PIN) to use in addition to your regular password.
SOE will be introducing two (2) versions. A physical hardware authenticator that can be purchased and shipped directly from SOE and a mobile authenticator that can be used via your Smartphone device. The physical hardware authenticator is unique to your account, can be carried around with you and does not require a Smartphone device.
Any SOE player or customer with a Station Account.
Two-Factor Authentication is an added level of security on your Station Account that requires two different kinds of information from the user in order to authenticate access to their Station Account. When an SOE Authenticator is attached to a Station Account a user would then be required to enter in their Station Password plus the authenticator code (PIN) from their SOE Authenticator.
The authenticator code (PIN) is a digital, six (6) digit, numeric code that is produced when you press the button on the front of your physical SOE Authenticator. Each authenticator code (PIN) is unique and valid only once.
You will need to ADD your SOE Authenticator to your Station Account by linking your account with your SOE Authenticator security device. Once the Station Account is linked, the SOE Authenticator will be required to log in to your account. Please note that once your Station Account is linked with an SOE Authenticator you will be required to supply your password plus the authenticator code (PIN) for all Station Account logins.
You can ADD your SOE Authenticator by logging into your Station Account and going to My Account. Select Enhanced Security, ADD Authenticator and follow the instructions. When prompted enter the serial number on the back of your SOE Authenticator along with the authenticator code (PIN). Upon successful completion your Station Account will be linked and your SOE Authenticator will be required for all future logins.
During your normal login procedure you will enter your Station password plus your unique, one-time authenticator code (PIN) in the same field. Please note you will be required to enter both your Station password and your unique, one-time authenticator code (PIN) in that order. Each time you log in to your Station Account you will be required to enter your current Station password plus your unique, one-time authenticator code (PIN). Log in using both and rest assured knowing your Station Account is now even more secure from malicious attacks and possible threats.
The Limited Edition EQ II SOE Authenticator is available exclusively at Fan Faire for all attendees and will be purchasable from SOE's website in the weeks following Fan Faire.
The physical version of the SOE Authenticator will cost $9.99 (includes shipping and handling) plus applicable tax.
Yes, International customers will be able to purchase the physical version of the SOE Authenticator for $9.99 USD plus additional shipping charges (varies depending on country), and International customers will be able to download the FREE mobile SOE Authenticator for their iPhone device once available.
Typical life is 7-10 years based on normal usage.
Yes, you can elect to attach several SOE Authenticators to your Station Account.
Yes, you can elect to link one (1) SOE Authenticator to multiple Station Accounts.
The mobile SOE Authenticator will be available in the near future. SOE plans to support select Smartphone devices including iPhone and Android powered devices. The mobile SOE Authenticator will provide the same level of protection as the physical SOE Authenticator. SOE will offer this version FREE to all Station Account customers as soon as it is ready!
The mobile SOE Authenticator will be available for FREE for your Smartphone device.
If you lose your SOE Authenticator, you will need to contact Customer Support for assistance. Our representatives will be able to assist you with regaining account access by verifying certain security information with you.
Yes, you can do so by going to My Account and following the instructions to REMOVE your SOE Authenticator from your Station Account.
Unfortunately no, not at this time.
The SOE Authenticator is a physical security device that adds more protection to your account. To add an SOE Authenticator to your account, log in to your account here and follow the steps below:
You may add more than one authenticator to a single account. To do this, simple repeat the process above.
To remove an SOE Authenticator from your account, log in to your account here and follow the steps below:
You may re-add the SOE Authenticator to your account or another account at any point.
After you have activated your Authenticator you will need to enter the generated PIN after your password when you log in. See example below:
This means that players who add an Authenticator to their account will need to have a password that is 8-9 characters long because the 6-digit PIN counts towards the 15 character limit.