Frequently Asked Questions (Support)  

Contents [hide] Other Site Issues I have suggestions/want to submit info I have a complaint that hasn't been satisfied My AV is going off. I got a virus from a link on your site. I got a pop up from your site. I got an email spam from an @allakhazam.com address. I am getting spam/porn emails since I signed up What programs do you suggest to make my Allakhazam surfing experience safer/better? Item Collector Issues EverQuest: Lucy How do I set up Lucy? I can collect information but my profile is not updated EverQuest II: Lucy2 Warhammer: WARreader World of Warcraft: WoWReader

ZAM Network Wikibase™ FAQs

Other Site Issues

I have suggestions/want to submit info

Depending on the site, the submission process differs. Please see our Staff page to determine which senior admin you would need to contact. Some of our sites now have wiki and you can add your information without having to contact an admin. Suggestions are still appreciated, and best placed in our Feedback Forum.

I have a complaint that hasn't been satisfied

Have you contacted us previously by:

• Posting in the Feedback Forum?
• Emailing or PM'ing the person most likely to be able assist you?
• Emailing Darqflame, who can then forward the issue along?

Posting in miscellaneous forums will most likely not be seen by the appropriate person needed to address your issue. Be sure you are posting where you need to and contacting whom you need to. Please see our Staff page for staff listing. For example, a senior CM for a specific site quest, Kao for forums, feedback forum for item collectors and site issues.

My AV is going off.

We need to know exactly what information was displayed in that anti-virus message. There should be a log file somewhere that would indicate any possible virus variant, where it came from, what IP address it was logged from, etc. There is a good possibility that this is not related to our site. It may have just been some bot fishing for IP ranges that triggered your firewall at a coincidental time. None of the site code on our servers is compromised in any way. We have very robust anti-virus processes in play on the servers. Please read the thread in the Feedback Forum entitled Bad Ads: How to report them and follow those steps if you receive this message again.

We take all reports of virus activity very seriously, as our reputation is at stake if nothing else, so please provide any information you can give us to help us determine the root cause of the issue

I got a virus from a link on your site.

Although you can acquire a virus from nearly anywhere, we try hard to keep your gaming research as safe as possible. If you come across a suspicious link on the site, DO NOT click it and contact us via the Feedback Forum for the most prompt attention. PM'ing an admin may actually increase the time it takes to notify us as all admins come and go at different times. Please do not spam or PM all our admins. Posting on the feedback forum guarantees that the next admin to stop by will be able to take action. We do not condone this type of behavior and we do ban this type of activity.

I got a pop up from your site.

First thing, run Ad-Aware Free from Lavasoft in case you have picked up a browser hijack program. We do not condone pop ups, if you see pop-ups that you are sure aren't on your machine, you need to contact us. Please see the thread on how to report them in the Feedback Forum titled Bad Ads: How to report them. Our ads are not supposed to have pop-ups/redirects of ANY kind and we don't know they are there unless someone reports them.

I got an email spam from an @allakhazam.com address.

If you receive an e-mail from username@allakhazam.com (any username: kaolian, allakhazam, one of the asylum posters, etc. doesn't matter) this does not mean that that person actually sent you a virus. One feature of modern viruses, is that they can grab e-mail addresses from pretty much anywhere. For example: one infected person viewing the website, which creates temporary cache files that the virus can use, can actually be responsible for sending out viruses "from" multiple people.

There are also new sneaky viruses that can look at the e-mail address it is being sent to, and emulate it enough to send a nasty e-mail. For example, for the address kaolian@allakhazam.com, the virus is capable of generating a message like this:

"Kaolian, the Allakhazam administrators have detected illegal activity on your account, and it will be shut down immediately unless you send all your personal information and banking info to this address immediately"

Usually they are more threatening than that, but you get the idea. Sometimes these emails include an attachment, but not always. Do not ever click a link included in an email you are unsure about. Allakhazam staff members will almost never send an attachment via our allakhazam addresses, without prior notification. An example of this would be an affidavit of eligibility for a prize given via a contest.

I am getting spam/porn emails since I signed up

We do not sell our email addresses and if you are not premium, you have no email forwarding. One feature of modern viruses, is that they can grab e-mail addresses from pretty much anywhere. There are also new sneaky viruses that can look at the e-mail address it is being sent to, and emulate it enough to send a nasty e-mail.

Run Ad-Aware Free from Lavasoft in case you have picked up a browser hijack program, and run a virus scan. You will most likely find your culprit this way.

What programs do you suggest to make my Allakhazam surfing experience safer/better?

Some free programs you may want to consider using or have on hand:

• Mozilla's Firefox
• Malwarebyte's Anti-malware
• Lavasoft's Ad-aware
• Trend Micro's Hijack This

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Item Collector Issues

EverQuest: Lucy

How do I set up Lucy?

Options info:

• User name - Set the user name to what you want to show up on the "Submitted by" for any new/updated items you collect. Leave it at unknown if you'd prefer to remain anonymous. (This is not used for profiles, only item submissions)
• Mode - WinPcap or Memory-Reading. WinPcap is the preferred mode. Use Memory-Reading if it doesn't work for you (Dialup, some DSL under Win2k/XP).
• Network interface - (WinPcap only) Select the network device to sniff on. If your network traffic all goes over a regular network card, chose it from the list, and you shouldn't have any problems. If your having trouble, let us know.
• Start when launched - Choose if you want the collection engine to start automatically when you launch the collector (if not, simply go to the collection menu and hit start).
• Save profiles - If enabled, your character's inventory, skills, abilities, and other stats are saved to -.html in the directory you chose.
• Quiet mode - this turns off the output of item stats to the collector window, for items you've seen before. They're still collected and uploaded, but you don't see a display of every item that passes by. Turn this on to save a little memory and processor time, and cut down on the text spam in the window.
• Profile support - This will enable profile support. Uploading and exporting to file can be done from the profile manager window (File->Profiles). With this, you can upload your character data to the server. Your character profiles should then show up under the 'Your Characters' link on this site. (Premium feature)
• Test server - Use this only if you play on test. Due to the frequent updates test receives, this may not always work, but we'll try to keep it synchronized.

• Promiscuous mode - (WinPcap only) You should use this if you wish to collect items from a computer other then the one that EQ is running on, and both computers are on an unswitched network where the computer running the collector can view EQ's traffic. (If you don't know what this means, it probably isn't useful to you, so leave it turned off)

I can collect information but my profile is not updated

• Double-check that 'Uploading profiles' is there, and that 'Upload Profiles' is checked.
• Next, check the text for possible error messages, such as: "Warning: Not uploading profile, no cookie found.", which means you need to re-log into the site. Unchecking and re-checking 'Upload profiles' will ensure that your cookie exists, as well.
• Ensure that 'Test Server' is only checked if you play on test, otherwise it just wont work.
• If you see "Server returned an error on profile upload.", then this is a genuine problem. Try zoning again with item collector running to see if there's any change. If not, let us know here.

You can find the Lucy Info/download page here and the Lucy FAQ here

EverQuest II: Lucy2

You can find the Lucy2 wiki here.

Warhammer: WARreader

You can find the WARReader wiki here.

World of Warcraft: WoWReader

You can find the WoWReader wiki here.

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