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To utilize many of the site's features such as wiki editing and forum posting, you will need to create an account. Registration is free.
At the top of every page is a Log-in / Create Account link. Click the Create Account link. You will need a valid email address to create an account with Allakhazam.com as your original server generated password will be emailed to you at that address. You can change your password on the user settings page once you are logged in.
E-mail accounts@allakhazam.com your correct user name and/or email and we will get those changed for you. Be aware that if your user name has already been used in the system, you may have to use something else. We will do our best to accommodate you.
At the top of every page is a Log-in / Create Account link. Click the Log-in link and add your user name and password to the inputs.
The user settings page can be accessed from any page by clicking your name next to the "Welcome" or on some templates that have drop down menus.
E-mail accounts@allakhazam.com from your Allakhazam registered email. Include your current user name, the name you would like to have, and two alternate names in case your preferred name is already taken. If you have a low post count, we will more than likely suggest you just make a new account. If you do make a new account, please contact us and let us know so we can flag that you aren't a sock or troll.
E-mail addresses may only be registered in the system one at a time, so if you and your partner/child etc. share the e-mail, you will need to create a new e-mail address so that he/she may create an Allakhazam.com account.
If you are logged in as someone else, one of two things happened. You may be using a machine at work or somewhere else where someone can log in under another account. Or your ISP or work network may be caching pages from our site and serving you pages cached from another of our visitors. If it's the first, just log out and log back in under your user name. If it’s the latter, logging out and in sometimes helps. You may also possibly get around it by clearing your cache and adding a ? at the end of our URL. If that doesn’t work, you will have to contact your isp or network admin and ask them to stop caching our pages to completely stop it.
For reputation and security reason we do not delete accounts. If you need to make your account inaccessible, you can send an email to accounts@allakhazam.com and request a ban on the account. Please understand that a ban is forever, any posts you will have made previously will be inaccessible to the public and can never be brought back up and you will need to create a new account to utilize the site. You may want to email us and let us know you are making a new account so that we may note the account.
There are several things that could be the problem, such as using the wrong user name or password. The log-in fields are case sensitive and a user-name of KenobI must be entered exactly as it was entered upon account creation. The same applies to passwords. (eg: 6/stYui will not work as 6/STYUI)
However, if you are sure those are correct, then it may be solved by following the list of suggestions below:
Send an e-mail to accounts@allakhazam.com, include the following: Your user name and/or email registered with the site. The issue(s) you are having and any error(s) that you may have experienced. Your browser type and version. Any changes you may have made to your account, browser, or computer recently. Also include the suggestions above that you may have attempted.
Located on the Log-in page, there is a lost password feature, click it and the system will e-mail you a newly generated password with your user name. Only press this link once, each click creates a new password and a new email.
For security purposes we do not store passwords where we can access them. A new password is generated every time you use the lost password feature. If you lose your password, generate a new one, log-in, then change the password to something you will remember.
There are several reasons for failed password e-mail delivery, try one of the following options:
On your user settings page, on the left hand side at the bottom, under "View Yourself" is the password change request form. See image here for assistance.
On your user settings page, on the right hand side at the bottom, under the "Logout" button is the e-mail change request form. In order to ensure that the email address is valid, clicking the change email button will log you out, and send a new password to the OLD email address. This must be a valid email address. See the comment below on how to get your e-mail address changed if it is not valid. See image here for assistance.
If your e-mail has changed and you no longer have access to it, you will need to contact accounts@allakhazam.com with the address of the old e-mail account for security verification and the new e-mail you wish to use with the account. Without the old e-mail address we cannot be sure it's your account and will not change the password nor give out the user name if you cannot supply it. Please include you user name in the correspondence.
To use your @allakhazam.com e-mail address, go to the user settings page and click the check box for "Publicise Email." That will activate the address and list it as your contact address on your profile. The forwarding to your actual email from the @allakhazam.com address should be nearly instant.
On your user settings page there is an option for opting out, click the check box to opt out. To opt back in at any time, clear the check box and fill out the form to be eligible to contest giveaways.
A Premium subscription is a paid option to enjoy a more extensive use of the site, such as forum avatars, no ads, and better search functions. You can read more about Premium, the cost and what you get on the Premium Chart page.
The cost of premium varies with the length of time purchased. The longer the length, the less per month you will pay. You can read more about Premium, the cost and what you get on the Premium Chart page.
Send a request to accounts@allakhazam.com and we will try to get this worked out for you.
Auto-renewal is when your credit card will be charged on a continual basis upon Premium expiration. With your original subscription your account will be set to auto renewal per our Terms and Conditions.
The auto-renewal option can be changed on your user settings page on the top right side. See image here for assistance.
We also accept Paypal and Paid by Cash.
Before you get upset, let's see if the card declined, expired, or used on a different account. If you put in the wrong number it will be declined. If you are on auto-renewal, the card could be expired, or you simply logged in on your wife's account. If you feel your account is in error, please contact accounts@allakhazam.com with as much information as possible, including the user name, e-mail address registered in the system, and if possible the first AND last four digits of the card charged.
As it states on the Paypal Options page, Paypal payments may take up to a week as they are processed by hand. Usually, a nice e-mail requesting to have it applied and including the receipt, may get you connected faster.
First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is the premium has expired. However if you do have premium flagged and are still experiencing ads, log out, clear your cookies, cache and temporary internet files, restart your browser and log back in. If you are still having ad issues, please see Bad Ads: How to report them in the Feedback Forum.
Make sure you have your cookies and java enabled and that you accept site certificates, as these are needed to utilize premium searches.
A new credit card could be a change in credit card or a new expiration date, either way is the same. Once the current subscription expires, reapply for premium with the new information. This is for your security that we do not allow changes to billing information. If you have moved, send an e-mail to accounts@allakhazam.com with your new address including your user name and the first AND last 4 digits of the card associated with the premium account and we will get that changed for you.
Send your request to accounts@allakhazam.com and you will be instructed how to proceed.
Send the following information to accounts@allakhazam.com:
We apologize for the inconvenience, however we will not issue a refund for misbehavior on your part. You agreed to the Terms and Conditions upon subscription that allows us to revoke your membership at any time for any reason.
We need to know exactly what information was displayed in that anti-virus message. There should be a log file somewhere that would indicate any possible virus variant, where it came from, what IP address it was logged from, etc. There is a good possibility that this is not related to our site. It may have just been some bot fishing for IP ranges that triggered your firewall at a coincidental time. None of the site code on our servers is compromised in any way. We have very robust anti-virus processes in play on the servers. Please read the thread in the Feedback Forum entitled Bad Ads: How to report them and follow those steps if you receive this message again.
We take all reports of virus activity very seriously, as our reputation is at stake if nothing else, so please provide any information you can give us to help us determine the root cause of the issue
Although you can acquire a virus from nearly anywhere, we try hard to keep your gaming research as safe as possible. If you come across a suspicious link on the site, DO NOT click it and contact us via the Feedback Forum for the most prompt attention. PM'ing an admin may actually increase the time it takes to notify us as all admins come and go at different times. Please do not spam or PM all our admins. Posting on the feedback forum guarantees that the next admin to stop by will be able to take action. We do not condone this type of behavior and we do ban this type of activity.
First thing, run Ad-Aware Free from Lavasoft in case you have picked up a browser hijack program. We do not condone pop ups, if you see pop-ups that you are sure aren't on your machine, you need to contact us. Please see the thread on how to report them in the Feedback Forum titled Bad Ads: How to report them. Our ads are not supposed to have pop-ups/redirects of ANY kind and we don't know they are there unless someone reports them.
If you receive an e-mail from username@allakhazam.com (any username: kaolian, allakhazam, one of the asylum posters, etc. doesn't matter) this does not mean that that person actually sent you a virus. One feature of modern viruses, is that they can grab e-mail addresses from pretty much anywhere. For example: one infected person viewing the website, which creates temporary cache files that the virus can use, can actually be responsible for sending out viruses "from" multiple people.
There are also new sneaky viruses that can look at the e-mail address it is being sent to, and emulate it enough to send a nasty e-mail. For example, for the address kaolian@allakhazam.com, the virus is capable of generating a message like this:
"Kaolian, the Allakhazam administrators have detected illegal activity on your account, and it will be shut down immediately unless you send all your personal information and banking info to this address immediately"
Usually they are more threatening than that, but you get the idea. Sometimes these emails include an attachment, but not always. Do not ever click a link included in an email you are unsure about. Allakhazam staff members will almost never send an attachment via our allakhazam addresses, without prior notification. An example of this would be an affidavit of eligibility for a prize given via a contest.
Some free programs you may want to consider using or have on hand:
Options info:
You can find the Lucy Info/download page here and the Lucy FAQ here
You can find the Lucy2 wiki here.
You can find the WARReader wiki here.
You can find the WoWReader wiki here.