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To utilize many of the site's features such as wiki editing and forum posting, you will need to create an account.
At the top of every page is a Log-in/Create Account link.
The user settings page can be accessed from any page by clicking your name next to the "Welcome" or by clicking the link next to your name on the forum, right hand side where it says "Logged in as" then your name, then click "Preferences"
E-mail accounts@allakhazam.com your current user name, the name you want, and two alternate names. If you have a low post count, we will more than likely suggest you just make a new account. Contact us and let us know so we can flag that you aren't a sock or troll. If you are premium and have images and avatars tied to your account, you will have to wait for programmer intervention to preserve the images or be prepared to re-upload them all again.
E-mail addresses may only be registered in the system one at a time, so if you and your wife share the e-mail, you will need to create a new e-mail address so that she may create an Allakhazam.com account.
There are several things that could be the problem, such as using the wrong user name or password. The log-in fields are case sensitive and a user-name of KenobI must be entered exactly as it was entered upon account creation. The same applies to passwords. (eg: 6/stYui will not work as 6/STYUI) However, if you are sure those are correct, then it may be solved by following the list of suggestions below:
Send an e-mail to accounts@allakhazam.com, include your user name, the issue you are having, your browser type and version and any changes you have made recently.
Located on the log-in page, there is a lost password feature, click it and the system will e-mail you a newly generated password with your user name.
For security purposes we do not store passwords where we can access them. A new password is generated every time you use the lost password feature. If you lose your password, generate a new one, log-in, then change the password to something you will remember.
There are several reason for failed password e-mail delivery, try one of the following options:
On your user settings page, on the left hand side at the bottom, under "View Yourself" is the password change request form. See image here for assistance.
On your user settings page, on the right hand side at the bottom, under the "Logout" button is the e-mail change request form. In order to ensure that the email address is valid, clicking the change email button will log you out, and send a new password to the OLD email address. This must be a valid email address. See the comment below on how to get your e-mail address changed if it is not valid. See image here for assistance.
If your e-mail has changed and you no longer have access to it, you will need to contact accounts@allakhazam.com with the address of the old e-mail account for security verification and the new e-mail you wish to use with the account. Without the old e-mail address we cannot be sure it's your account and will not change the password nor give out the user name if you cannot supply it.
A Premium subscription is a paid option to enjoy a more extensive use of the site, such as forum avatars, no ads, and better search functions. You can read more about Premium, the cost and what you get on the Premium Chart page.
The cost of premium varies with the length of time purchased. The longer the length, the less per month you will pay. You can read more about Premium, the cost and what you get on the Premium Chart page.
Send an inquiry to accounts@allakhazam.com.
Auto-renewal is when your credit card will be charged on a continual basis upon Premium expiration. With your original subscription your account will be set to auto renewal per our Terms and Conditions.
The auto-renewal option can be changed on your user settings page on the top right side. See image here for assistance.
We also accept Paypal and Paid by Cash.
Before you get upset, let's see if the card declined, expired, or used on a different account. If you put in the wrong number it will be declined. If you are on auto-renewal, the card could be expired, or you simply logged in on your wife's account. If you feel your account is in error, please contact accounts@allakhazam.com with as much information as possible, including the user name, e-mail address registered in the system, and if possible the first AND last four digits of the card charged.
As it states on the Paypal Options page, Paypal payments may take up to a week as they are processed by hand. Usually, a nice e-mail requesting to have it applied and including the receipt, may get you connected faster.
First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is the premium has expired. However if you do have premium flagged and are still experiencing ads, log out, clear your cookies, cache and temporary internet files, restart your browser and log back in. If you are still having ad issues, please see Bad Ads: How to report them in the Feedback Forum.
Make sure you have your cookies and java enabled and that you accept site certificates, as these are needed to utilize premium searches.
A new credit card could be a change in credit card or a new expiration date, either way is the same. Once the current subscription expires, reapply for premium with the new information. This is for your security that we do not allow changes to billing information. If you have moved, send an e-mail to accounts@allakhazam.com with your new address including your user name and the first AND last 4 digits of the card associated with the premium account.
Send your request to accounts@allakhazam.com and you will be instructed how to proceed.
Send the following information to accounts@allakhazam.com:
We apologize for the inconvenience, however we will not issue a refund for misbehavior on your part. You agreed to the Terms and Conditions upon subscription that allows us to revoke your membership at any time for any reason.
We need to know exactly what information was displayed in that anti-virus message. There should be a log file somewhere that would indicate any possible virus variant, where it came from, what IP address it was logged from, etc. There is a good possibility that this is not related to our site. It may have just been some bot fishing for IP ranges that triggered your firewall at a coincidental time. None of the site code on our servers is compromised in any way. We have very robust anti-virus processes in play on the servers. Please read the thread in the Feedback Forum entitled Bad Ads: How to report them and follow those steps if you receive this message again.
We take all reports of virus activity very seriously, as our reputation is at stake if nothing else, so please provide any information you can give us to help us determine the root cause of the issue
First thing, run Ad-Aware Free from Lavasoft in case you have picked up a browser hijack program. We do not condone pop ups, if you see pop-ups that you are sure aren't on your machine, you need to contact us. Please see the thread on how to report them in the Feedback Forum titled Bad Ads: How to report them. Our ads are not supposed to have pop-ups/redirects of ANY kind and we don't know they are there unless someone reports them.
You can find the Lucy Info/download page here and the Lucy FAQ here
You can find the WoWReader wiki here.
You can find the WARReader wiki here.