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Frequently Asked Questions (Support)
Account Creation
Why do I have to create an account?
To utilize many of the site's features such as wiki editing and forum posting, you will need to create an account.
Where do I go to create an account?
At the top of every page is a Log-in/Create Account link.
Log-in Issues
I can't log-in
There are several things that could be the problem, such as using the wrong user name or password. The log-in fields are case sensitive and a user-name of KenobI must be entered exactly as it was entered upon account creation. The same applies to passwords. (eg: 6/stYui will not work as 6/STYUI) However, if you are sure those are correct, then it may be solved by following the list of suggestions below:
- Make sure your cookies are enabled, this is necessary for a completed log-in.
- Clear your cookies, cache and temporary internet files.
- Be sure your computer time and date are correct, this could cause a cookie failure.
- Double check that there are no spaces before and after your user name and password in the log-in fields.
- If you have a new password sent to you via the lost password feature, copy (ctrl-c) and paste (ctrl-v) directly from the e-mail to the log-in fields. There are no numbers used in generated passwords and every time you click the lost password link it generates and sends a new e-mail.
I forgot my password and/or user-name
Located on the log-in page, there is a lost password feature, click it and the system will e-mail you a newly generated password with your user name.
I lost my password and I want my old one back
For security purposes we do not store passwords where we can access them. A new password is generated every time you use the lost password feature. If you lose your password, generate a new one, log-in, then change the password to something you will remember.
I used the password feature and didn't receive an e-mail
There are several reason for failed password e-mail delivery, try one of the following options:
- Verify you used the correct e-mail address when attempting recovery
- Add illia@allakhazam.com to your white list
- Be sure and check your spam folder and trash can as some e-mail providers flag our automatic e-mails as spam. i.e. Hotmail and Yahoo
- Some ISP's actually block our automated e-mails at server level, thus you will never receive them, some examples are Verizon, Mschi and Earthlink. If you lose your password frequently, you may want to consider using a different e-mail provider for your Allakhazam.com account.
How do I change my password?
On your user settings page located here, on the left hand side at the bottom, under "View Yourself" is the password change request form.
How do I change my e-mail address?
On your user settings page, on the right hand side at the bottom, under the "Logout" button is the e-mail change request form. In order to ensure that the email address is valid, clicking the change email button will log you out, and send a new password to the OLD email address. This must be a valid email address. See the comment below on how to get your e-mail address changed if it is not valid.
I have lost my password and have a new email
If your e-mail has changed and you no longer have access to it, you will need to contact accounts@allakhazam.com with the address of the old e-mail account for security verification and the new e-mail you wish to use with the account.
Premium Billing Issues
I paid by credit card for premium and it's not applied
Before you get upset, let's see if the card declined, expired, or used on a different account. If you put in the wrong number it will be declined. If you are on auto-renewal, the card could be expired, or you simply logged in on your wife's account. If you feel your account is in error, please contact accounts@allakhazam.com with as much information as possible, including the user name, e-mail address registered in the system, and if possible the first AND last four digits of the card charged.
I paid by Paypal for premium and it's not applied
As it states on the Paypal Options page, Paypal payments may take up to a week as they are processed by hand. Usually, a nice e-mail requesting to have it applied and including the receipt, may get you connected faster.
How do I change my billing information?
A new credit card could be a change in credit card or a new expiration date, either way is the same. Once the current subscription expires, reapply for premium with the new information. This is for your security that we do not allow changes to billing information.