SOE Affected by San Diego Power Outage

UPDATE Sept. 9th: Around 1:10 p.m. EDT the Nagafen server (EQ2) came back online. Go play!


UPDATE Sept. 9th: Around 9:50 a.m. EDT Linda "Brasse" Carlson announced on Twitter, "All services have been restored to SOE San Diego - GAME ON!"


A widespread power outage that struck San Diego this afternoon has brought down Sony Online Entertainment and many of its services. Currently login servers and forums are confirmed as down, though players already logged in seem unaffected. Zoning while in-game may disconnect you. Linda "Brasse" Carlson has been answering some questions on Twitter:

Brasse: SOE and most of San Diego has just lost power. No ETA. ;(
Brasse: “@cuppy: @Brasse Rolling blackouts?” not unless they rolled it out across the entire city and surrounds with no advance notice.
Brasse: “@gdcurry: @Brasse ACK! Was there an earthquake?” No earthquake discernable from this location. We are clueless as to cause
Brasse: “@NickMcLaren: @cuppy @brasse According to 10news, unplanned and no idea of the cause yet” [I blame the Vanu #Planetside]


For those of you locked out during this downtime you are welcome to join us on ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.


Past updates:

UPDATE Sept. 9th: As of 8:30 a.m. EDT power is restored for much of San Diego. Most EverQuest and EverQuest II servers are reported to be online. The Free Realms web site is back online.


UPDATE Sept. 9th:  Around 12:30 a.m. EDT John Smedley, President, Sony Online Entertainment, sent out these tweets:

@j_smedley: Outage update - we have restored most games. Our AT&T facility in San Diego looks like it lost pwr for a split sec switching to gen.

@j_smedley: We have got most things back up. We are working on EQ and some SWG servers. Sorry for the delay in service. All of San Diego is out


UPDATE Sept. 8th: As of 12:30 a.m. EDT, EverQuest servers are back up and running.

UPDATE Sept. 8th: As of 9:15 p.m. EDT login servers are back online. Some servers are confirmed as up. Power is still out at SOE and it may not be until tomorrow for all services to be restored.

Comments

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:(
# Sep 09 2011 at 7:22 PM Rating: Decent
21 posts
Oi.. servers are down again? Haven't seen any reports on blackouts or anything.. Several of my friends and I can't get on the Oasis server after randomly being kicked to Character select with the status of 'Server Down'.

-- As of 9:21 PM

Edited, Sep 9th 2011 9:25pm by wallflowerr
:(
# Sep 09 2011 at 7:53 PM Rating: Excellent
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wallflowerr wrote:
Oi.. servers are down again? Haven't seen any reports on blackouts or anything.. Several of my friends and I can't get on the Oasis server after randomly being kicked to Character select with the status of 'Server Down'.

-- As of 9:21 PM

Edited, Sep 9th 2011 9:25pm by wallflowerr

Looks like it's just Oasis, showing as locked on the server status page: http://www.soe.com/status/
Nagafen is back up!
# Sep 09 2011 at 11:18 AM Rating: Excellent
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The Nagafen server is back online, go play!
NAGAFEN missing server
# Sep 09 2011 at 10:46 AM Rating: Decent
36 posts
where is Nagafen server?
NAGAFEN missing server
# Sep 09 2011 at 11:02 AM Rating: Decent
5 posts
Zurain wrote:
where is Nagafen server?


Its still down, according to a post on the FB EQ2 page they have a database issues cuased by the power outage last niight.
No more info tho :( and its only 30 minutes before its our raid time, looks like it will no raid if they dont fix it in time.
Nagafen down again :( ?
# Sep 09 2011 at 8:32 AM Rating: Decent
5 posts
UPDATE Sept. 9th: Around 9:50 a.m. EDT Linda "Brasse" Carlson announced on Twitter, "All services have been restored to SOE San Diego - GAME ON!"


--------------------------------------------------------------------------------

I wish that was true but i was able to login for 15 minutes and now Nagafen is down again :(
And still not one word about what is going on,the power was restored a few hours ago so why is there still downtime for Nagafen and why isn't there any official word about what is going on?
Nagafen down again :( ?
# Sep 09 2011 at 8:59 AM Rating: Excellent
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Hmmm interesting, I went through the character creation screen before updating the article and Nagafen showed as up at the time. If I see anything about it I'll let ya'll know!
Nagafen down again :( ?
# Sep 09 2011 at 9:29 AM Rating: Decent
5 posts
Xammania wrote:
Yep now its up and running again.
I hope it stays this way, its still strange that SOE didn't give any message why the Nagafen server was down all the time while the other servers where up.


Oh boy forget it, its down again.
On the FB EQ2 page are many complaints too, so its not my connection :)
But its very annoying i want to go raid in 2 hours from now so i hope the will go and fix whatever is going on.
Nagafen down again :( ?
# Sep 09 2011 at 9:23 AM Rating: Decent
5 posts
Yep now its up and running again.
I hope it stays this way, its still strange that SOE didn't give any message why the Nagafen server was down all the time while the other servers where up.
Nagafen is still down!
# Sep 09 2011 at 6:05 AM Rating: Decent
5 posts
How can it be that they say all servers are up? While Nagafen is still down.
And why is there not any information why Nagafen is the only server that is down?
Many people are complaining on the FB Page of EQ2 that they can't acces Nagafen.
I can't login either, but i can login my other toons on other servers.
But i'm only active at Nagafen so there is not much fun to play toons that i never use.
An update about what is going on with Nagafen would be nice i think.
Side effect of blackout. AB low lvl. zones on fire.
# Sep 09 2011 at 5:54 AM Rating: Good
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I haven't seen so much low level activity in years on AB. At least 50+ sub 10 characters in POK at the quiet time(euro time) on the server..."Universal chat" message was up and down all night..It brought back memories of the past. Very surreal and refreshing.

I ended up loggin out my main and bringing my level 10 (trader) Druid out to help a returning player and had some fun with low level pick up groups in CR and then B.Moors. I also haven't given away small amounts of plat so many times in a night to fellow EQ players trying to get their fix with newly created characters while the other servers were down.

I must say, the break from the normal grind was fun,fun,fun.

Edited, Sep 9th 2011 8:08am by hexeez
EQ2X
# Sep 09 2011 at 12:24 AM Rating: Good
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Freeport server is back online
AB Down
# Sep 08 2011 at 11:30 PM Rating: Decent
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72 posts
AB is down. Couldn't find half my characters on one account and then on my other computer I was kicked out on another account and the server is listed as down.
servers
# Sep 08 2011 at 10:29 PM Rating: Decent
Scholar
20 posts
All EQ servers are currently up and running.
Down-time
# Sep 08 2011 at 9:42 PM Rating: Decent
29 posts
Maybe Cali turned off power to everyone who didn't pay their electric bill......lol Is SOE going broke? Ha ha ha
Some services are up.
# Sep 08 2011 at 9:10 PM Rating: Decent
1 post
Double Xp is worthless to most of us Give us something better to compensate us for our lose
Some services are up.
# Sep 09 2011 at 12:41 AM Rating: Good
30 posts
Why should we receive anything for something that was completely out of Sony's control. Sony does not owe anyone anything for this down time. It was out of their control.
Some services are up.
# Sep 08 2011 at 10:08 PM Rating: Decent
29 posts
That's not true. Speak for yourself. Double xp not good for you? Then start another Alt. And if all your alt's are maxed (doubtful). Then start another free account. Everyone always has something they can do with double xp........... No question!!!!!!!!!! Now I know we just had a dsc and dxp so I'm not really expecting anything. As long as SOE isn't down for 3 weeks like last time..lol

Happy hunting :-)
Some services are up.
# Sep 08 2011 at 10:07 PM Rating: Good
20 posts
I agree, ***** double xp. Bring back good Fableds or something productive
Some services are up.
# Sep 08 2011 at 9:17 PM Rating: Decent
47 posts
superdrood wrote:
Double Xp is worthless to most of us Give us something better to compensate us for our lose


like what? tunar?
Some services are up.
# Sep 08 2011 at 7:35 PM Rating: Excellent
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As of 10am EDT on Friday Sept 9:

Everything should be back up now!!


Edited, Sep 8th 2011 9:36pm by Cyliena

Edited, Sep 8th 2011 10:36pm by Cyliena

Edited, Sep 8th 2011 10:55pm by Cyliena

Edited, Sep 9th 2011 8:22am by Cyliena

Edited, Sep 9th 2011 8:23am by Cyliena

Edited, Sep 9th 2011 8:37am by Cyliena

Edited, Sep 9th 2011 9:57am by Cyliena
Some services are up.
# Sep 08 2011 at 8:30 PM Rating: Decent
15 posts
How fast can you say Double XP weekend?
keke
Some services are up.
# Sep 08 2011 at 9:12 PM Rating: Good
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Oh puleeese. A power grid crashes and you feel entitled to a Double XP weekend?
Some services are up.
# Sep 08 2011 at 9:00 PM Rating: Decent
That's about the truth.
AB chars missing
# Sep 08 2011 at 7:34 PM Rating: Decent
5 posts
My main and my alt on AB is missing.

Customer support page is offline as well from launcher.

everyone else ok ?


.. just read your post , ty for update.

Edited, Sep 8th 2011 9:39pm by Trakum
AB chars missing
# Sep 08 2011 at 7:41 PM Rating: Excellent
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Trakum wrote:
My main and my alt on AB is missing.

Usually when that occurs they appear a while later, it's a funky issue that's been around a while now. :)
AB chars missing
# Sep 08 2011 at 8:01 PM Rating: Decent
5 posts
(eq2)
K got it , since Oasis is up ... it shows up in my chars list.
Since Antonia Bayle is down , the chars dont show up.

Thing is the "perception" is chars are gone as the option to make a new char is there.

I remember that bug well , if you make a new char , and the others come back , you will not have acces to that new char =)

cmon AB !!!!!!!

ps ... grrrr @ the server status page sayin everything is up.

Edited, Sep 8th 2011 10:05pm by Trakum
Only 1 server is up
# Sep 08 2011 at 7:18 PM Rating: Decent
5 posts
It seems they are making progress, Antonius Bayle is up, no others though :(
Only 1 server is up
# Sep 08 2011 at 7:48 PM Rating: Decent
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118 posts
Antonius Bayle (kane Bayle) is a European Server and unafected by the goings on of southern California.
Oasis server
# Sep 08 2011 at 7:16 PM Rating: Decent
21 posts
Aye. It is up and working for me and I am on the Oasis server.
Outage
# Sep 08 2011 at 7:12 PM Rating: Decent
5 posts
The only server that seems to be up at the moment is Antonius Bayle....
WOOT
# Sep 08 2011 at 7:09 PM Rating: Decent
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YAY I am in Smiley: grin
WOOT
# Sep 08 2011 at 7:13 PM Rating: Decent
21 posts
I've been stalking this to see when people are getting in.. as soon as I saw this post I tried logging into Station, and it worked. The game is now launching, so I have no idea if it's going to let me in or not.
Log in
# Sep 08 2011 at 7:08 PM Rating: Decent
3 posts
Oops. double post.

Edited, Sep 8th 2011 9:10pm by Specktor01
Log In
# Sep 08 2011 at 7:05 PM Rating: Decent
3 posts
It let me log in to the server select screen and all the servers are down except Antonius Bayle. :(
also booted
# Sep 08 2011 at 6:51 PM Rating: Decent
1 post
Was sure it was another hack job until hearing its due to a power outage.. Pretty bummed, was just getting ready to raid Smiley: disappointed
also booted
# Sep 08 2011 at 7:03 PM Rating: Decent
21 posts
I know how you feel.. me and a friend were going to get to 90 tonight with only 5% left of 89 to go :(
Just My Luck
# Sep 08 2011 at 6:49 PM Rating: Decent
I just started playing again yesterday after a 5 year break, it's just my luck that this happened... or maybe it's a sign... Hmmmm. Any way I hope ya'll don't blame this on me.
Just My Luck
# Sep 08 2011 at 7:07 PM Rating: Decent
21 posts
Heh, that really sucks.
I just wanted to say, for me at least, I don't regret coming back at all. I've missed the game so much, and so happy that I came back. I just started playing again for about a month now.

Don't take it as a sign! Smiley: tongue
Just My Luck
# Sep 08 2011 at 7:06 PM Rating: Decent
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Tis all YOUR fault .... 10 lashes with a wet noodle!!! Smiley: clown
Power
# Sep 08 2011 at 6:27 PM Rating: Default
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it said it didnt effect people that were already on. Not true, I got booted off of 2 accounts i had running.
Power
# Sep 08 2011 at 6:39 PM Rating: Excellent
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Kepness wrote:
it said it didnt effect people that were already on. Not true, I got booted off of 2 accounts i had running.

I was on for almost a half hour after the outage until I decided to zone into my house, and then got booted. It's possible that whatever servers are hosted on the west coast got dumped right away, however.
Power
# Sep 08 2011 at 6:55 PM Rating: Decent
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When I was booted I was in combat. I was not zoning. Just to clear that up.
Power
# Sep 08 2011 at 6:32 PM Rating: Decent
2 posts
I too was booted off sans action. In fact I was sitting in our hall awaiting a guildie to generously craft up a couple 40-slotters.
Power
# Sep 08 2011 at 9:14 PM Rating: Decent
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40 posts
Wait, what? 40-slotters? Now that's a container I'd want. You mean 14-slotter? Wait, that's an EQ2 one, not EQ.

Edited, Sep 8th 2011 11:18pm by Lufttoten
Sign of the times
# Sep 08 2011 at 6:25 PM Rating: Decent
1 post
If Obama wants to create jobs, just start fixing our crumbling infrastructure...utility grids, roads, bridges. Expect to see more of this crap...coming to a neighborhood near you...soon!
Sign of the times
# Sep 08 2011 at 9:32 PM Rating: Decent
1 post
every democrat in this country would love to invest in infrastructure, the problem is no republican will vote for it.
Sign of the times
# Sep 08 2011 at 10:08 PM Rating: Decent
Yeah, Im sure paying people to NOT work for four years will help our infrastructure. Besides, infrastructure is a word that is a synonym for "stimulus" when incorporated into politics, basically make work that doesnt create anything permanent and when the money's gone, so is the job
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Sign of the times
# Sep 08 2011 at 6:49 PM Rating: Decent
5 posts
LOLOL Obama and jobs in the same sentence .... LOLOLOL

The next time well here that is .... Obama has lost his job as prez =P

Edited, Sep 8th 2011 8:52pm by Trakum
Sign of the times
# Sep 08 2011 at 6:31 PM Rating: Good
just..shut up..president has nothing to do with this
Still down
# Sep 08 2011 at 6:22 PM Rating: Decent
2 posts
Though the launcher still executes, at this time (17.21 PST) the authentication server is still unavailable for login.
quick question
# Sep 08 2011 at 6:20 PM Rating: Decent
3 posts
will anything done from the time the blackout occured till the time you were booted be saved or will it have to be done again?
quick question
# Sep 08 2011 at 6:28 PM Rating: Excellent
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buffus wrote:
will anything done from the time the blackout occured till the time you were booted be saved or will it have to be done again?

If you're still logged in everything should be fine. Just be aware that zoning has a high chance of disconnecting you.
SDG&E updates
# Sep 08 2011 at 6:14 PM Rating: Excellent
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San Diego Gas and Electric company is updating on Twitter: http://twitter.com/SDGE
blackout update
# Sep 08 2011 at 6:13 PM Rating: Good
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NBC just reported this
http://www.nbcsandiego.com/news/local/San-Diego-Communities-Experience-Blackout-129493378.html
An SDG&E official just stated, "We expect power to be out well into the night."
He also said power could be out into the morning.
if your bored lol
# Sep 08 2011 at 6:03 PM Rating: Decent
13 posts
listen to the local news there at kogo.com, there is a live feed button
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 5:59 PM Rating: Decent
5 posts
First and foremost, most datacenters are backed up with Uninterrupted Power Supplies (UPS), and once they come online due to commercial power failure, the generators will come online to take the load off of the UPS. So I am not understanding how a blackout in San Diego can cause this issue?

Is this another hack into the company we need to be concerned about?
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:03 PM Rating: Decent
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Totally agree with flying3d ... just saying Smiley: wink
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:09 PM Rating: Decent
5 posts
I ran a datacenter for many years, at a minimum, we had enough fuel in one of the two generators to last 16 hours on load and had a fueling company on standby in the event of a major power outage so our datacenter never went down!
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:14 PM Rating: Decent
44 posts
Did your generators also power all the network equipment from your company to the internet? It's very likely that quite a bit of hardware outside Sony's control is down and it prevents reaching the servers (whether they are up and running on generators or not).
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:52 PM Rating: Decent
5 posts
EdelclanEQ wrote:
Did your generators also power all the network equipment from your company to the internet? It's very likely that quite a bit of hardware outside Sony's control is down and it prevents reaching the servers (whether they are up and running on generators or not).


Yes, everything related to the company being online was backup up, both with UPS and primary and secondary generator, was no sense in only backing up servers - that goes for most datacenters that value their equipment and being online!
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:29 PM Rating: Decent
4 posts
ping is hitting the eqplayers site even though the website is down. so it appears that everything is fine as far as their external communications. it may simply be that their datacenter hasn't gotten all web services/servers up yet. and if they are running solely on UPS power don't count on EQ being up until power is restored. i'm sure that their internal services are more important (no offense but it is a business and their critical applications, etc. are the number one priority)
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:39 PM Rating: Decent
5 posts
Man some people are snooty.

Yo heres a thought ... multi million dollar companies dont keep theyr back ups 1) in the same building and 2) back ups are sometimes in different provinces ( yes im canadian )

same with servers ... REDUNDENCY SOE REDUNDENCY LEARN IT LIVE IT LOVE IT
and never be faced with this again. But **** what do i know =)

/rant off
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:51 PM Rating: Decent
4 posts
Trakum wrote:
Man some people are snooty.

Yo heres a thought ... multi million dollar companies dont keep theyr back ups 1) in the same building and 2) back ups are sometimes in different provinces ( yes im canadian )

same with servers ... REDUNDENCY SOE REDUNDENCY LEARN IT LIVE IT LOVE IT
and never be faced with this again. But **** what do i know =)

/rant off

while that may be true most multi million dollar companies also only have company critical data & systems in a redundancy/DR/HA setup. also in an event like this one odds are that they would be using backup generators and their main business systems are up & running...EQ, etc. aren't "critical" to the company in this type of situation. just sayin'
A blackout in San Diego this afternoon has brought down Sony
# Sep 08 2011 at 6:59 PM Rating: Decent
5 posts
Revenue is pretty critical and without people playing and paying theres a big chunk of loss revenue i know soe is not all about gaming but its a big chunk .... just sayin'
Obama energy savings plan
# Sep 08 2011 at 5:44 PM Rating: Default
4 posts
Probably Obama saving energy!
kicked while in game
# Sep 08 2011 at 5:43 PM Rating: Decent
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Was in game when this happened as well. My guilds message channel is on fire atm with people ******* seems everyone was kicked and anyone any of our members knew were on were also kicked. love how they said players currently logged in seems unaffected Smiley: rolleyes
Sad face
# Sep 08 2011 at 5:39 PM Rating: Decent
21 posts
Aye. I was camping to character select and was fine up until then. While zoning Station came up with an error.. and now I can't log back into Station at all :(
Server Status
# Sep 08 2011 at 5:37 PM Rating: Decent
15 posts
Everquest 1 kicked all players, launcher went down.

About 5 mins after Downage, Launcher came back up, but SQL Server (For Login and Password) is down as of now, will keep you posted
ingame also, kicked
# Sep 08 2011 at 5:36 PM Rating: Decent
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I was also in the game, just engaged a named in erudin burning and bam, all 6 of my guys disconnected.
game servers
# Sep 08 2011 at 5:35 PM Rating: Decent
3 posts
Got booted from my trader as well.
game servers
# Sep 08 2011 at 5:38 PM Rating: Decent
1 post
Was on my was to Freeport and was booted!
game servers
# Sep 08 2011 at 5:25 PM Rating: Decent
Scholar
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I was in game and was booted from the server apparently when this blackout occurred.
game servers
# Sep 08 2011 at 5:37 PM Rating: Decent
6 posts
Same here man. Was in the baz and *bam* black screen of death.
game servers
# Sep 08 2011 at 5:30 PM Rating: Excellent
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Kaifin wrote:
I was in game and was booted from the server apparently when this blackout occurred.

I was connected just fine until I tried to zone into my house then got booted.
game servers
# Sep 08 2011 at 5:27 PM Rating: Decent
ditto
game servers
# Sep 08 2011 at 5:32 PM Rating: Decent
Scholar
18 posts
WTB SOE some backup generators. PST with price.
game servers
# Sep 08 2011 at 5:48 PM Rating: Decent
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Fire up the back-up generators, solar power reserve cells, **** break out the treadmills and get to earning those fat checks.
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