Participate in the Customer Support Survey!


Starting today, we have introduced a survey regarding all of PlayOnline's services, and we would appreciate your opinions and requests in regards to Square Enix's customer support (such as GM support and the Information Center).

Survey period:
From January 29 (Fri.) at 0:00am to February 5 (Fri.) at 1:00am (PST)

We will be using the answers you submit to improve our customer support in the future. Thank you for your understanding and cooperation.

Click here for the survey.


Post Comment
Spam Filter
# Jan 30 2010 at 11:51 PM Rating: Decent
2 posts
I recommended they improve the spam filter. 100% of the spam that bypasses the filter are RMT ads. Of those 90% are from "players" whose name begins with the same letters as the server I am on (RAM=Ramuh). Maybe they will figure it out, I just get tired of seeing the gilsellers.
# Jan 30 2010 at 10:21 AM Rating: Good
374 posts
I fully expect SE to get reamed on this survey.

Maybe, finally, they'll see how bad their Customer Service is and how the lack of it is driving people away.
Blu Brd Dnc Pld Bst Rng LVL 90

"If you immediately know the candle light is fire, then the meal was cooked long ago."
Customer Support
# Jan 30 2010 at 2:46 AM Rating: Good
185 posts
I fit what I could into that measly 1000 char limitation:

The customer support I experienced in dealing with this company was unacceptable. It was difficult to even find the number for customer service on the official website -- I had to find it in a 4 year old game manual I'd kept when I bought the game. There does not seem to be web chat support, and the call center hours are limited and inconvenient for the average working person.

When I did manage to get through on the phone, the wait times were long and the answers scripted. The representative did not seem to want to listen to my problem or work with me to find a solution. They seemed not to care about my issue, and kept repeating scripted lines until I hung up in frustration. This scenario was repeated every time I tried to contact the company, until ultimately I quit the game. I refuse to continue to support a company that cares so little for its customers, and I am dubious as to whether I will purchase another product made by them in the future unless major changes are implemented.

Sure would be nice if this survey actually makes a difference in FFXIV, but I'm not holding my breath.
Misrelou: BST, BLM, BRD, DNC 75 (retired)

# Jan 29 2010 at 10:46 PM Rating: Excellent
743 posts
I fully expect SE to get reamed on this survey.

10,000 Pages wrote:
Kaolian is become death; destroyer of all fun and good times.

Johnny Cash wrote:
Faith, it's like a flower of light in a field of darkness giving me the strength to carry on.
# Jan 30 2010 at 12:52 AM Rating: Good
337 posts
I made sure to give them low ratings on the customer service portion. I only wish there were more text box areas so I could be more specific with answers.
"The fear of death is the most unjustified of all fears, for there's no risk of accident for someone who's dead." ~~Albert Einstein

Character: Deathbringer | Server: Ifrit | Rank 10 Bastokan Hume

Character: Angelicdemon | Server: Ifrit | Rank 10 Bastokan Hume
Post Comment

Free account required to post

You must log in or create an account to post messages.