Sniper, i would guess that most game companies have an F rating.
If you are a game company you dont need to provide the type of customer support that other companies do, this has been more apparant over the past 10 years.
Gamers are complacent and tend to be willing to bend over for a long time before they actually get fed up.
So these customer service problems and such are a result of the environment that gamers have created.
So as much as we may be disappointed with SE, we should be equally disappointed with the majority of gamers that dont stand up for bad service thru out the years.
I remember getting ultima ascention, i still can play that game, most gamers couldnt play it when they bought it, they did some patches that really didnt fix the problems, then they put out a press release after a couple of patches and said that they wouldnt be supporting it anymore. Yet i bet still 50 percnet of users still couldnt play it, they just out the money.
So what does the company do, rerelease it as a cheap game for more sales of a broken game.
That kind of sums up the game communitity these days.