So my friend had a character named Imadtyhor for like 5 years and I made a mule the same time called Imadtypimp and lately I had been bazaring the two next to other. Well someone got butt hurt and reported imadtyhor for name violation. I log in this morning and in jail on that character. So I make a gm call before work but do not get a fast enough reply and needed to go to work. All day I was thinking about what I could of been in jail for and the ONLY reason I could come up with was a name violation, which when I got home and got to a gm they verified.
I was released to get stuff from delivery box and ah and then pulled back to jail where I was told I would need to log out and when I choose the character again it will prompt for a name change when logging in and can change the name. I will still be in jail and they will need to approve the new name and I will then be released.
So I log out and see no yellow name, log back in and all still the same no change name prompt. I log back out and shut down game and log back in still no yellow name and no prompt. So I give it a few min and try again and still nothing. So I make another gm call while in jail saying I'm having an issue changing my name and I get an auto reply to leave feedback on website. So I make another gm call stating my name was in violation and was told to change it but game it not prompting me to change. I then get an auto response stating that my name was NOT in violation and that if I wanted to give feedback to suggest people be allowed to change their name as an option to give the feedback on site.
So I make another gm call, trying to be as clear as possible in explanation and I get a reply that this type of inquiry is not handled there and that I need to contact a gm in game.
All this time I was using the helpdesk option that I was not able to move the character and then sub option of "other" and then "I would like to call a GM"
So I went to the old standard that I wanted to report a violation of the pol agreement with reason "get me a real gm" and I get no response. I send another fully explained as best as I can with the limited space available for reason and then finally get a reply back that the first name change request did not go through but I was now all set and to log out and back in.
So now when I log out I see my name in yellow and could change the name, I changed it to "imachangedname" log back in and place my call to be released, a senior GM reples states that my new name is much better, and released me.
entire time wasted tonight from this about 2.5 hours.
What a night this has been, cool story huh.
Anyway I will post pics at a later time.