I was in a ENM then messages comes up saying i have been disconnected from the server. I log back in thinking it was a connection problem...WHAM! you have been banned. Several seconds later i recieve this in my mail.
You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts.
To reactivate the PlayOnline account, which will not incur any negative strikes against it, please contact the PlayOnline Information Center via telephone at (858) 790-PLAY (7529) or by utilizing online web chat at https://secure.playonline.com/supportus/. In order to assist you as quickly as possible we have created a special flow to help players affected by this. The Information Center will be open from Monday-Friday 9am-6pm with a special option setup to quickly assist you with account reactivation. In addition to normal business hours, we will be offering special chat support on Saturday, May 30th, from 11am to 4pm (PDT). For Saturday support please disregard the message on the website stating that chat is unavailable on the weekend.
Please have the following forms of identification ready to expedite the reactivation process.
- PlayOnline ID
- First and last 4 digits of current credit card
We apologize for the inconvenience this will no doubt cause, but hope that you understand the necessary steps behind the decision making process. We hope to hear from you soon.
PlayOnline Information Center
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THIS IS ******* *********** I thought security tokens were suppose to secure our account and prevent **** like this from happening. SE seriously needs to get more staffing and take away this automatic ban BS