Have a Dell and managed to damage the motherboard due to my own incompetancy. Called while it was under warranty and, while it took a half dozen calls to Calcutta to make it happen, it was repaired in my home within 48 hours. So my overall experience has been positive. That was several years ago and it has worked fine for me since.
I couldn't tell you if my tale is the exception or the norm but everyone else was sharing.
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Bloody Dell - My HD diedFollow
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
Quote:
I was all chomping at the bit because this was the long awaited Lunatics vs Pancake Bunnies Battlegrounds night.
I thought that was next Friday?!
Quote:
I have every intention of taking it outside & smashing it with a Sledgehammer...and then shipping it back to Dell.
That'll teach 'em!
Here's a hint...do some searches..you can find EVERY SINGLE computer manufacturer has problems. Many people have a great experience, others don't. It's not only related to Dell. Compaq, HP, Gateway, Apple..all have the issue.
You have the fanboi's, and you have the h8r's. The only thing you can do, is follow the process and stick with it until you get the results you are looking for. Keep your cool with the CS folks (no matter how incompentent they are) and you'll find your results come a little faster.
Sir Exodus wrote:
I thought that was next Friday?! 
Nope, was Friday. We got creamed but it was still fun working out strategies over voice chat in yahoo. My latency was over 3000ms during the one run we did, I'm suprised anyone was able to function fully.
I did muck up my computer once when I still had warranty and called Dell Technical. The service was great and they walked me through fixing it in no time. Polite on the ball and everything was cool. Now that warranty is over I just feel like they could give two sh'its about me which aint that grand.
Bode - 100 Holy Paladin - Lightbringer
Dell's idea of "fixing it" is usually to wipe out everything and start from scratch, never even concidering the notion of data recovery; wehn usually it is completly recoverable.
That's waht you get wehn you have a bunch of non-techs runing off of the same cookie-cutter training manual.
Blue screen? wipe it Won't boot? wipe it Virus? wipe it Software issue? wipe it
I guess they follow Gandhi's approach of dealing with problems... don't fight it, just accept it and move on.
That's waht you get wehn you have a bunch of non-techs runing off of the same cookie-cutter training manual.
Blue screen? wipe it Won't boot? wipe it Virus? wipe it Software issue? wipe it
I guess they follow Gandhi's approach of dealing with problems... don't fight it, just accept it and move on.
Who the hell is Wint wrote:
Sir Exodus wrote:
I thought that was next Friday?!
Nope, was Friday. We got creamed but it was still fun working out strategies over voice chat in yahoo. My latency was over 3000ms during the one run we did, I'm suprised anyone was able to function fully.
Aww, phooey!
We are getting a rematch, right?
Kelvyquayo, Eater of Souls wrote:
Dell's idea of "fixing it" is usually to wipe out everything and start from scratch, never even concidering the notion of data recovery; wehn usually it is completly recoverable.
That's waht you get wehn you have a bunch of non-techs runing off of the same cookie-cutter training manual.
Blue screen? wipe it Won't boot? wipe it Virus? wipe it Software issue? wipe it
I guess they follow Gandhi's approach of dealing with problems... don't fight it, just accept it and move on.
That's waht you get wehn you have a bunch of non-techs runing off of the same cookie-cutter training manual.
Blue screen? wipe it Won't boot? wipe it Virus? wipe it Software issue? wipe it
I guess they follow Gandhi's approach of dealing with problems... don't fight it, just accept it and move on.
Actually, that used to be my standard fix to most problems - FDisk, Format, Re-install. But then again I usually have all of my "important" stuff on a secondary drive anyways, so the primary drive doesn't matter. All I have to do is re-install some programs (most of them either downloadable or saved to the secondary) and that's it.
I've gone through some really horrible phases with computers, especially the rabid anti-MS days of Win95/98.
publiusvarus wrote:
we all know liberals are well adjusted american citizens who only want what's best for society. While conservatives are evil money grubbing scum who only want to sh*t on the little man and rob the world of its resources.
Awhile back I fried my nVidia 7800 GTX 512 MB graphics card, luckily I was able to get my warranty on that. I really shouldn't have though because I was overclocking the crap outta that thing.
My husband has to deal with Dell almost on a daily basis at his command and he absolutely hates the fact that the military uses Dell for their computer systems. When we bought computers for our house, he refused to go with Dell and so we went with Sony (everything in our house is Sony so it just made things easier). Haven't had a problem with our computer since we bought it a couple of years ago.
Hubby was saving up for an Alienware system for his straight gaming system and lo and behold! Dell buys 'em out! Alienware is keeping the brandname and look and such, but hubby refuses to get an Alienware now because of the experiences he's had with Dell.
Hubby was saving up for an Alienware system for his straight gaming system and lo and behold! Dell buys 'em out! Alienware is keeping the brandname and look and such, but hubby refuses to get an Alienware now because of the experiences he's had with Dell.
i like the days when all the drivers were provided on a disc.
but for anyone else who has to go thru this, dell's website has the drivers for various things on your motherboard. you just need to know your dell model (eg, Dell Dimenion 4500) or the ID of your PC which you probably told the customer service rep. from that ID, it will pick your Dell PC model.
before you get too far in your PC useage, you might want to partition your hard drive. put data on one partition that you can backup easily.
bluegayle wrote:
i like the days when all the drivers were provided on a disc.
but for anyone else who has to go thru this, dell's website has the drivers for various things on your motherboard. you just need to know your dell model (eg, Dell Dimenion 4500) or the ID of your PC which you probably told the customer service rep. from that ID, it will pick your Dell PC model.
before you get too far in your PC useage, you might want to partition your hard drive. put data on one partition that you can backup easily.
I actually have all my drivers on a disk. Every time I build a PC, when I DL all the drivers i need and get everything tweaked out like I want it, I burn a CD of those drivers. It's made my life much easier once or twice, like when I didn't have a convenient place to download drivers and then burn them to CD to take back to my resurrected PC. I got to this point because of a single phone call:
Me: "I just installed Windows on my hew hard drive. The old one died so I lost everything. I've got the CD with the drivers for my network card but I can't seem to get it to work."
CSR: "Well, the drivers we shipped with that card turned out to be defecctive. All you have to do is go onto our website and download the newest revision and everything should work fine."
I took my self built computer into shop because the on board sound wasn't working and I couldn't get the sound card, my oldest gave me, to seat correctly. Since they replace the motherbaord last month.
So while I'm waiting, in comes a guy carrying a Dell. Seems he didn't have good virus protection or firewall set up and wanted a USB 2 port added for the Ipod he plan to get soon.
All I could do was chuckle at him, while Paul asked what files were important to him, incase they had to reformat the harddrive.
My computer took all of 10 minutes to fix and we hung out chatting with everyone for awhile, while we waited for my 22 year old to paid her sister's bill, so they could ship her computer down to Fla. for her.
It was a Dell and not that old, but she didn't even think to call them when the video card started to die. She called me first and then when new drivers didn't solve the problem, we went strait over to Little Shop of Hardward. She decided to not go with as nice of a card as she had, but then her main computer in Fla. is far better for gaming.
Nothing worst then spending time writing a post and then after you hit enter, realize you're sign on as BF. ~ ElneClare
Edited, Tue Mar 28 09:52:45 2006 by Jonwin
So while I'm waiting, in comes a guy carrying a Dell. Seems he didn't have good virus protection or firewall set up and wanted a USB 2 port added for the Ipod he plan to get soon.
All I could do was chuckle at him, while Paul asked what files were important to him, incase they had to reformat the harddrive.
My computer took all of 10 minutes to fix and we hung out chatting with everyone for awhile, while we waited for my 22 year old to paid her sister's bill, so they could ship her computer down to Fla. for her.
It was a Dell and not that old, but she didn't even think to call them when the video card started to die. She called me first and then when new drivers didn't solve the problem, we went strait over to Little Shop of Hardward. She decided to not go with as nice of a card as she had, but then her main computer in Fla. is far better for gaming.
Nothing worst then spending time writing a post and then after you hit enter, realize you're sign on as BF. ~ ElneClare
Edited, Tue Mar 28 09:52:45 2006 by Jonwin
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