Forum Settings
       
Reply To Thread

CAPTCHA InvalidFollow

#1 Aug 21 2013 at 10:37 AM Rating: Decent
11 posts
I can not find any forum on ZAM that provides information on CAPTCHA . I did a search on the forum but found no info.
Up until 2 days ago I was able to go into WOWHEAD to look up information about WOW. Then something changed and now I get what I will call a blank screen on WOWHEAD. The only options I have on that page is to Log In or Register.
When I attempt to Log In with my ZAM email address and password I get a Red error message. "CAPTCHA Invalid"
I tried my other active email address and get the same message.
When I attempt to Register on WOWHEAD I get the same CAPTCHA Invalid error message.
I am logged into ZAM right now with my email address and password which is exactly the same that I tried to use on WOWHEAD.
I have verified and tested the latest version of JAVA.
I can not find a WOWHEAD Forum or way to get help with this problem.
#2 Aug 21 2013 at 10:56 AM Rating: Excellent
Avatar
******
29,905 posts
When i go to log into wowhead from a test account, I do not see a Captcha style image or anything on the screen. I do see that they have a javascript error, but it shouldn't be preventing anything. Ironically, I don't see a logout feature to test other things.
Have you tried just logging in with your username, without the e-mail address? Also, have you already tried a Ctrl+refresh on the page, or dumping your temporary internet file cache?

Also, are you using a browser with script blocking capability, and if so do you have that enabled?
____________________________
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
Forum Rules
#3 Aug 22 2013 at 7:44 AM Rating: Decent
11 posts
Tried your suggestions and still can not log on.

No temporary internet files in cache.
Browser script enabled
Java script enabled.
Tried just user name.

Control+refresh. Not sure what/how to do that.

Still can not log into wowhead.
When I attempt to Register on wowhead, I use the same email address as I have on ZAM I receive the same red CAPTCHA invailed message.

This problem really has me puzzled because up until 3 days ago now I did not have any problem logging on to wowhead.
And I have not changed anything on my PC.
#4 Aug 22 2013 at 8:08 AM Rating: Excellent
Avatar
******
29,905 posts
It might theoretically be your ISP using compression to try and manage bandwidth. I only mention that as a possibility due to the size of your particular ISP. the fact that it's asking for captcha at all, when I can't even see that as a thing it's even looking for on this end, could also mean you have a rogue browser element at work that might be attempting to hijack your logins. This isn't a regional thing due to ads interfering for sure. You might also try grabbing a different browser than you would normally use temporarily and see if you have the same issue with that one. If a different browser works, it's probably something cached or broke or hacked on your end. If it still doesn't work, it's your ISP or on the server end, but since we're not seeing any other reports of whatever is broken from other people, i'm inclined to think it isn't on the server side at this time.
____________________________
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
Forum Rules
#5 Aug 22 2013 at 12:41 PM Rating: Decent
1 post
i have the same problem... just started 3 days ago.. ive sent 2 emails now to the feedback address... and its like they have no idea what im talking about.

very frustrating
#6 Aug 22 2013 at 12:49 PM Rating: Excellent
Avatar
******
29,905 posts
Hmm. OK, this may sound like a strange question, but what is the exact web address you are using to get to wowhead, and if you instead use the zam networks drop down menu and click on the link to wowhead that way, do you go to a different place?

Only other thing I can think of is if they have multiple login servers (which would be wierd since thats going to be a secure server usually and would need a certificate, which costs money) and one of them is set that way and the other isn't?
____________________________
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
Forum Rules
#7 Aug 22 2013 at 12:52 PM Rating: Decent
1 post
I am also having this same problem...can log into Zam but not into Wowhead.

#8 Aug 24 2013 at 2:24 PM Rating: Decent
11 posts
All go to the same exact page. I have favorites that i have been using for years, www.wowhead.com and the Zam Wowhead Tab.
Looks like there are some other players with the same problem that started on the same day. I doublt very much if they are on the same ISP.
#9 Aug 24 2013 at 2:50 PM Rating: Decent
11 posts
The Problem IS on my end. I do not know what caused the problem and need help to fix it.

I have two hard drives on this PC.

F:/ drive OS is Windows Vista and IE 8.
I use this drive to play games including WOW.
And the F:/ drive is where I have the problem with accessing Wowhead.

C:/ drive OS is Windows 7 and IE 8.
I also have WOW installed on this drive.
I CAN access www.wowhead.com from this drive with no problem but I do not use this drive for games.



Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 33 All times are in CDT
Anonymous Guests (33)